My worst experience was renewing my anti-virus subscription with Symantec. Among other things, the company omitted to tell me that at 11pm I would be sitting around till a four-hour download finished.
Alan Parr, Tring
I have found that goods bought over the web generally arrive within the advised time period, but Amazon can take longer than advertised and I have found myself leaving for a holiday without the books I ordered.
Paul Gates, Surbiton
I ordered three different clockwork figures from Iwantoneofthose.com and received three of the same type. It is more time consuming to shop in the high street but at least I would have got the gifts I ordered.
Elaine Firkins, Bognor Regis
Three weeks ago I ordered some cartridges from PrintCartridgeDirect. com. Despite chasing the order several times and being told “check tomorrow’s post”, the cartridges have not arrived.
Stephen Hey, via e-mail
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InGear would welcome replies to these complaints from the companies involved