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What’s being said

“You can make mistakes, even some big mistakes, and still prevail. That’s a wonderful thing to know.”

Don’t give up, says Jim Collins, the best-selling author of management books including Good to Great, in Fortune (June 27).

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“It’s a lot of work, but that’s how we do it in Japan.”

Satoshi Yamaguchi, the chief executive of Yumeta Co, an animation studio, explains the business of hand-drawing cartoons frame by frame, in BusinessWeek (June 27).

“When times got hard four years ago, the industry stopped recruiting graduates. This means that today decent middle managers are in shorter supply and can command more money.”

Mandy Merron, a partner at Willott Kingston Smith, on advertising agency salaries, in Campaign (June 17).

“The post-holiday employee returns to work lethargic, lax and lazy.”

Perhaps it’s best not to let staff take vacations at all, says Stephen Overell, a columnist with Personnel Today (June 21).

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“The average age in Microsoft UK is 35, which might seem quite young, but five years ago it was late twenties.”

Vicky Millar, a senior HR consultant, in People Management (June 16).

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“Newsreaders’ salaries are . . . determined by processes at which we can only guess. They may be plucked out of a hat, chosen on the throw of a dice, or conjured out of thin air.”

Marketing Week (June 16) columnist Iain Murray ponders the economics of autocue reading.

“For the past five years, Google has been recruiting the smartest scientists and engineers in the business and they have built what amounts to a massive supercomputer.”

John Naughton, the internet columnist for The Observer, writing in The Spectator (June 18).

“Incivility is more prevalent and destructive than most managers think. It corrodes people’s productivity, performance, motivation, creativity and helpfulness.”

An article with the title “Hidden Harrassment” in Harvard Business Review (June).