Intercom, the Irish start-up, is set to double in size after securing a $35 million investment deal.
The company raised the cash in its third funding round from a trio of American investors, bringing its total investment to date to $66 million. It has announced plans to increase its staff to about 280 over the next 12 months.
Intercom has developed a communication system that allows businesses to talk to customers online, while also providing analytics.
Iconiq Capital was the lead investor with participation from The Social+Capital Partnership and Bessemer Venture Partners, two existing investors. The deal puts Intercom in good company as its backers have previously put money into LinkedIn, Skype and Pinterest.
Founded in 2011 by Irishmen Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, the company is headquartered in San Francisco with research and development operations based in Dublin. About half of its 140 staff work in research and development.
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Intercom has grown its customer base to more than 7,000 paying customers in 85 countries, ranging from start-ups like General Assembly and ZenPayroll to publically-listed companies such as Ancestry.com and New Relic.
“We nearly tripled headcount in 2014, and already in 2015 we have nearly doubled to over 140 employees,” Eoghan McCabe, Intercom co-founder and chief executive, said. “We’ll double globally again over the next 12 months, and build out our platform so every single team in a business can use Intercom for all customer communication.”
Intercom said its revenue is now almost 100 times greater than when it secured its Series A funding round in June 2013.
“What Intercom have built so far is truly outstanding,” Mamoon Hamid, general partner at The Social+Capital Partnership, said. “They’ve made incredible progress in the 2 years since we invested in them. I see pretty much all of the great ‘software as a service’ companies around and they are one of the fastest growing of their generation.”