THE thousands of British Airways customers who found themselves marooned at Heathrow last week have been offered the chance to rebook, to reroute their journeys or to claim a refund.
BA made a one-off payment to passengers incurring hotel, travel and food expenses as a result of the strikes, though the typical payment of £100 per person towards hotel costs may still have left many out of pocket if they were stranded for several days.
For passengers who got away but found that their luggage did not follow, there may be a wait before they see any compensation for the cost of clothing and other essentials they had to buy.
BA says that each claim will be looked at individually, but it has given no details of likely payment levels or how long before compensation will be received. Claims for refunds have to be supported by original receipts, says BA. Further information can be found on the BA website or is available from the helpline.