A Try creating a simple text file. Give it the same name as the file you want to delete, and copy it into the same directory. When Windows asks to overwrite, click yes, and delete. Alternatively, change your Windows Explorer view to icons and try again. If this fails, go to Start, Run and type in “cmd”. Once the command prompt appears, type regsvr32/ u shmedia.dll, then delete the file.
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Q Can I recycle toner cartridges?
Daniel Bringloe, Kent
A The responsible disposal of IT waste products is a big concern. Visit tinyurl.com/mcg5k to learn where to send cartridges and other tech-waste products for recycling. The site also features links to local council websites, where you can check their waste-disposal facilities. Oxfam also offers a recycling programme at tinyurl.com/rfmbw.
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Q How can I view photos that have an .alb file extension?
Richard Going, via e-mail
A These come from Image Commander, which you can download from tinyurl.com/zzg6b. In general, if you come across a problematic file extension, look at www.fileext.com, which may be able to help you find a converter program to fix the problem.
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