We haven't been able to take payment
You must update your payment details via My Account or by clicking update payment details to keep your subscription.
Update payment details
Act now to keep your subscription
We've tried to contact you several times as we haven't been able to take payment. You must update your payment details via My Account or by clicking update payment details to keep your subscription.
Update payment details
Your subscription is due to terminate
We've tried to contact you several times as we haven't been able to take payment. You must update your payment details via My Account, otherwise your subscription will terminate.
Update payment details

Accessibility Links

Skip to content
The Times & The Sunday Times
The Times & The Sunday Times
  • Subscribe
Subscribe

Don’t Panic

Your tech problems solved by our experts
Tony Smith
The Sunday Times
Tony Smith
The Sunday Times

I used to store backups of important files on my iPod, copying documents from a computer by enabling the player’s “disk use” feature. I now have a 128GB iPhone 6 Plus and would like to do the same, but my PC won’t see it as a disk drive. What can I do? KB, Sunbury-on-Thames, Surrey

Unfortunately, iPhones do not support Disk Mode. There is software that will allow you to access an iPhone’s storage, but you will need to install it on every computer you use, otherwise you won’t be able to get the files off.

Ecamm’s PhoneView ($29.95, or £19, from ecamm.com) is for the Mac. Windows equivalents include Coolmuster (free from coolmuster.com) and iExplorer ($35, or £22, from macroplant.com). I suggest you back up to a low-cost USB stick or SD card instead

Email your tech queries