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Influencing and Persuading Skills

Capita Learning & Development

Who is it aimed at?

The course is open to all but is particularly suitable for those people who wish to develop their powers of persuasion and influence in the workplace.

What will I learn?

Individually tailored to the participant’s needs, the course is designed to provide the skills and knowledge necessary to negotiate effectively. The course covers a range of areas and participants can learn, eg, to identify the key elements of effective influence and persuasion; develop sound working relationships built on trust and mutual respect; ascertain the values of others through effective questioning and active listening techniques; utilise different influencing styles and learn to adapt behaviour accordingly; manage conflict and move towards compromise; and present a case succinctly and with impact.