Lane Family Practice Dr. Kimberly Meiners recently received the UnitedHealthcare Hero Award.
Each year, the United Hero program recognizes physicians and advanced practice providers for delivering highly rated patient experiences, a news release said.
Selection for the United Hero Awards is driven by extraordinary achievement on patient-experience surveys. This means that award winners are ultimately chosen by the people — and the honor recognizes the high-quality care providers deliver to their patients and the community, the release said.
To win a United Hero Award, providers must hit specific targets on their patient-experience scorecards over the course of the year, with each target covering a critical area of the patient experience.
In 2023, the targets fell into three categories:
- Getting needed care, for which providers had to achieve a 92% or higher score to win
- Care coordination, for which providers had to achieve an 88% or higher score to win
- Doctor-patient conversations, for which providers had to achieve a 58% or higher score to win