Learning Your Way Around

Kay Kafe entrance

Kay Kafe provides healthy and nutritious food for patients, families, employees, and visitors.

You can find walking direction to these areas by clicking on the maps icon at the bottom of the patient app and searching for the desired area.

  1. What You Need to Know

    Every inpatient unit has a Child Life play area open 24 hours a day.

    Music therapists also meet with patients for pre-scheduled appointments in the music therapy room on a 1:1 basis.

    The outpatient Teen Room is open Monday–Friday, 9 a.m.–5 p.m.

    Location

    Outpatient Teen Room: 

    • Patient Care Center 1st floor
    • Studio 262: Family Commons

    Inpatient activity rooms:

    • Pre-teen Room: Kay Research and Care Center (KRCC) 4th floor
    • Teen Room: KRCC 5th floor
    • Imagine Room: KRCC 4th floor
    • Music Therapy Room: KRCC 3rd floor

    Hours/Contact

    To learn more about child life or child life play group, email: ChildLife.Info@stjude.org

    To learn more about music therapy or opportunities for music therapy support, email: music.therapy@stjude.org

  2. What You Need to Know

    Your child might have tests or procedures in Diagnostic Imaging, including:

    • MRI scan
    • CT scan
    • Nuclear medicine study
    • Procedure in the Interventional Radiology suite

    A child who gets anesthesia goes to the Diagnostic Imaging Recovery Area after the test or procedure.

    Staff will let you know when your child arrives in the recovery room. When possible, you will be allowed into the recovery room within 30 minutes of your child’s arrival.

    Location

    Chili’s Care Center, 1st floor

  3. What You Need to Know

    Patients get chemotherapy (cancer-fighting drugs), blood products, and other medicines in this area on an outpatient basis.

    Please check in 1 hour before your appointment time. The time between your clinic visit and the Infusion Center visit will be 90–120 minutes. This allows time for staff to prepare medicines or blood products and to do safety checks..

    Location

    Patient Care Center (PCC), 1st floor, northeast side near the Leukemia and Lymphoma Clinic.

    Hours/Contact

    Hours: Open 24 hours a day, 7 days a week, including holidays. On weekends and after 5 p.m. on weekdays, the Infusion Center operates the after-hours clinic.

    Patients may be seen by a hospitalist or the doctor on call for concerns that occur outside regular clinic hours.

    Phone: 901-595-2441
    Toll-free: 1-866-278-5833, extension 2441

  4. What You Need to Know

    Kay Kafe is the hospital’s main cafeteria. If you have food allergies, religious food restrictions, or other dietary requirements, please let a Kay Kafe staff member know. They will be happy to help you.

    Kay Kafe accepts cash, St. Jude cafeteria meal accounts, Discover, MasterCard, Visa, American Express, and Apple Pay.

    See more details about meals in the Services and Support section of this guide.

    Location

    Richard C. Shadyac ALSAC Tower, 1st floor
    Phone: 901-595-3307

    Hours/Contact 

    Hours Monday–Friday:

    • Breakfast: 7–10 a.m.
    • Lunch: 11 a.m.–2 p.m.
    • Dinner: 4–7 p.m.

    Weekends and holidays:

    • Breakfast: 7:30–10 a.m.
    • Lunch: 11 a.m.–2 p.m.
    • Dinner: 4-7 p.m.

    Kay Kafe Express

    • 7-9 p.m. every day

  5. What You Need to Know

    Patients who stay in Tri Delta Place, The Domino's Village, or Target House can have certain lab samples collected there. That means you spend less time going to campus and waiting in clinic.

    Location

    Lab draw stations are available in:

    • Target House, Room 105
    • Tri Delta Place, Room 5012
    • The Domino's Village, 1st floor

    Hours/Contact

    Hours: Open by appointment
    Sunday–Friday: Hours vary to meet patient needs.

    Phone: 901-595-6146

  6. What You Need to Know

    New patients check in for their first day at Patient Registration in Patient Care Center (PCC) or for Hematology and ID patients, 3PCC. After that day, they can check in there or go straight to the location of their first appointment. 

    On your first visit to the hospital, a staff member will begin your child’s medical chart. Please bring your Social Security numbers, insurance details, and other important legal documents such as custody paperwork.

    If you have changes in your phone number, address, insurance, emergency contacts, or other important details, please call Patient Registration right away.

    Location

    Check into whichever Patient Registration area is closest to your first appointment:

    • Patient Care Center (PCC)
    • Chili’s Care Center
    • 3rd Floor Patient Care Center (3PCC)

    Registration for after-hours appointments takes place in the Infusion Center.

    Hours/Contact

    Hours: Monday–Friday, 6 a.m.–10:30 p.m.
    Saturday and Sunday, 6:30 a.m.–10:30 p.m.
    Registration phone: 901-595-2010
    Toll-free: 1-866-278-5833, extension 2010

  7. What You Need to Know

    Go to the Pharmacy to pick up medicines prescribed by your St. Jude doctor.

    The pharmacist can tell you how each medicine works. This includes antibiotics, pain medicine, and chemotherapy drugs.

    Location

    Outpatient Pharmacy

    • Patient Care Center (PCC), Room C1307 (near the Solid Tumor and Brain Tumor waiting areas)

    Hours/Contact

    Outpatient Pharmacy Hours: Monday–Friday 8 a.m.–6 p.m. After 6 p.m. and on weekends or holidays, press the intercom button on the wall for assistance.

    Telephone refill service:

    • 901-595-4166
    • Toll-free: 1-866-820-2442

  8. What You Need to Know

    In this area, a nurse will check your child’s temperature, blood pressure, pulse, height, and weight. In many cases, the staff will take blood samples.

    Location

    The main location is behind Patient Registration on the Patient Care Center 1st floor.

    Other locations are in the:

    • Leukemia and Lymphoma Clinic
    • Transplant and Cell Therapy Clinic
    • Hematology and Hughes Infectious Disease Clinics (PCC 3rd floor)

    Hours/Contact

    Patient Care Center hours:

    • Monday–Thursday, 7 a.m.–7:30 p.m.
    • Friday, 7 a.m.–5 p.m.
    • Weekends, 7 a.m.– 7:30 p.m.

    Other locations are open Monday–Friday, 7 a.m.–5 p.m.

    Phone: 901-595-3337

  9. What You Need to Know

    Patients go to this area for many types of procedures, including bone marrow biopsies or aspirates, lumbar punctures, and wound care. Sometimes children need anesthesia  for tests or procedures. If so, you may stay with your child until they go to sleep.

    When possible, you will be allowed into the recovery room within 30 minutes of your child’s arrival.

    After the anesthesia doctor says it is OK, your child will be ready for discharge. Your child’s nurse will let you know how to care for your child afterward.

    Location

    Patient Care Center (PCC), 1st floor, southeast side (down the hall from the Rehab waiting area)

  10. What You Need to Know

    Patients who need anesthesia for radiation treatments recover in this area. At least 1 parent must remain in the Radiation Oncology waiting room while the patient is asleep.

    Staff will let you know when your child arrives in the recovery room. When possible, you will be allowed into the recovery room within 30 minutes of your child’s arrival.

    Location

    Radiation Recovery Areas:

    • Chili’s Care Center, plaza level
    • Chili’s Care Center, subplaza level

  11. What You Need to Know

    Patients who have operations recover here. At least 1 parent must remain in the waiting room while the patient is in surgery.

    When possible, you will be allowed into the recovery room within 30 minutes of your child’s arrival.

    When the anesthesiologist says it is OK, your child will be ready for discharge. Your child’s nurse will let you know how to care for your child afterward.

    Location

    Kay Research and Care Center, 2nd floor

 
 

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