Customer care

There’s been a lot written about the shift from companies focused on customer service and support to companies focusing on customer experience. Customer experience–or, more specifically, customer…

Banks' loan growth at 10.7% in last fiscal year ended March 31, was slowest in nearly two decades

Customer service training that creates customer loyalty is essential to business success. Learn the 6 essential keys to creating customer loyalty.

10 Positive Phrases for Customer Service

Teladoc Health is hiring home-based member services specialists in the U.S. These full-time work at home positions are available now!

Customer Service Experience Factor: First impression is vital both in personal and business communication. But to what extent does good or bad customer service affects future customer behavior.

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by Thomas Ripsam and Louis Bouquet There are 10 principles at the heart of any effective customer strategy. These principles are universally applicable, regardless of what industry a company operates in, whether it focuses on a business or consumer clientele, where it does business, or what products and services it offers. [...]

There is nothing more powerful than employees’ passion and initiative to make customers happy to spark long-lasting word of mouth about your brand. Your company is truly only as great as the people who embody the mission of your organization, those who go above and beyond to see the company succeed [...]