The Island Queen, a private passenger ferry service that runs a seasonal route between Falmouth and Oak Bluffs, has canceled its remaining afternoon and evening Tuesday trips due to mechanical issues.
The Island Queen’s announcement did not specify what kind of mechanical issue the vessel was experiencing.
The ferry service is directing its customers to purchase one-way tickets from the Steamship Authority (SSA) Oak Bluffs Terminal. The SSA will be providing a shuttle service for the inconvenienced passengers to the Island Queen’s main parking lot, up to the 6:15 pm departure from Oak Bluffs. Customers should be on the lookout for crew members of the private ferry service holding “Island Queen” signs to assist them.
Customers can change their reservation date by clicking the “Manage My Booking” button on their reservation confirmation. Otherwise, they can request a refund on the “unused portion” of their ticket by contacting the Island Queen at 508-548-4800 or info@islandqueen.com. The announcement asks customers to include their name and confirmation number when asking for a refund.
The Island Queen experienced a similar situation in late June, with mechanical problems forcing it to halt sailing. The private ferry service received help from the SSA during this time as well.
A representative from the Island Queen was not immediately available for comment.
Oh No, the Queen caught the SSA flu
Did their mechanic quit over the vac requirement.
“Island Queen did not specify the nature of the problem” – for crying out loud you are supposed to be a reporter – call up and find out – they stranded hundreds of people and all you do is repeat their e-mail message. Hardly worth the time to read the story since it was repetitive of the IQ message.
The Island Queen is under no obligation to respond to press inquiries.
For crying out loud John, are you claiming that MVT failed to make direct inquiry as to the nature of the problem?
Your comment is not worth the the time it takes to read it
You just don’t get the private part of a private company.
The Island Queen is no obligation to operate.
Does the SSA do it better?
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