Apple Offers Extended Return Period Due to Store Closures, Will Accept Returns Two Weeks After Stores Reopen
Apple on Friday shut down all of its retail stores outside of greater China for a two week period in an effort to cut down on the spread of the COVID-19 coronavirus in the United States and other countries.
![applestoreunionsquare](https://cdn.statically.io/img/images.macrumors.com/t/PiekDw93TUE44EUfNt7B5VnnLOA=/400x0/article-new/2020/03/applestoreunionsquare.jpg?lossy)
Following the store closures, Apple has published an FAQ that answers key questions customers might have about repairs and returns.
When it comes to returns, Apple says that it will accept returns for up to 14 days after its stores reopen, giving customers who need to return a product or an accessory a grace period while the stores are shut down.
Q: I want to return a product I recently purchased but the 14-day return period will end before March 28--what should I do?
A: Don't worry. We'll accept your return up to 14 days after we reopen.
The return policy excludes contracted iPhones in the United States, Canada, Japan, and Australia and carrier-financed devices in the United States.
As for repairs, Apple says that it is working to complete all repairs and that if a device is awaiting parts or is ready for pickup, an Apple employee will be in touch. Apple Stores have kept some staff available for customers to pick up devices on March 15 or 16 between 12:00 p.m. and 5:00 p.m.
Devices ordered for in-store pickup prior to when stores closed can also be picked up between March 15 and 16.
For repairs that are not already in progress, Apple directs customers to its online support staff who will be able to assist customers with mail-in repairs while Apple retail stores are closed.
Apple says that Genius Bar appointments will not be accepted until Apple Stores are reopened on March 28, which is when Apple plans to open stores once again. At this time, it is not clear if that date will be pushed back.
More info can be found in the full FAQ on Apple's website.
Popular Stories
Apple will adopt the same rear chassis manufacturing process for the iPhone SE 4 that it is using for the upcoming standard iPhone 16, claims a new rumor coming out of China. According to the Weibo-based leaker "Fixed Focus Digital," the backplate manufacturing process for the iPhone SE 4 is "exactly the same" as the standard model in Apple's upcoming iPhone 16 lineup, which is expected to...
Apple typically releases its new iPhone series around mid-September, which means we are about two months out from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. To bring ...
A widespread system failure is currently affecting numerous Windows devices globally, causing critical boot failures across various industries, including banks, rail networks, airlines, retailers, broadcasters, healthcare, and many more sectors. The issue, manifesting as a Blue Screen of Death (BSOD), is preventing computers from starting up properly and forcing them into continuous recovery...
Israel-based mobile forensics company Cellebrite is unable to unlock iPhones running iOS 17.4 or later, according to leaked documents verified by 404 Media. The documents provide a rare glimpse into the capabilities of the company's mobile forensics tools and highlight the ongoing security improvements in Apple's latest devices. The leaked "Cellebrite iOS Support Matrix" obtained by 404 Media...
Apple is seemingly planning a rework of the Apple Watch lineup for 2024, according to a range of reports from over the past year. Here's everything we know so far. Apple is expected to continue to offer three different Apple Watch models in five casing sizes, but the various display sizes will allegedly grow by up to 12% and the casings will get taller. Based on all of the latest rumors,...
If you have an old Apple Watch and you're not sure what to do with it, a new product called TinyPod might be the answer. Priced at $79, the TinyPod is a silicone case with a built-in scroll wheel that houses the Apple Watch chassis. When an Apple Watch is placed inside the TinyPod, the click wheel on the case is able to be used to scroll through the Apple Watch interface. The feature works...