Zendesk Announces Support for Business Chat in Messages
Zendesk is partnering with Apple to introduce support for the Business Chat beta feature that's available in the Messages app on iOS devices running the new iOS 11.3 update.
![zendeskbusinesschat](https://cdn.statically.io/img/images.macrumors.com/t/VzjCmfqjt7cDZrrEEVuuaz6ifZE=/400x0/article-new/2018/03/zendeskbusinesschat.jpg?lossy)
With Business Chat integration, retailers who use Zendesk tools for customer support will be able to interact with customers using the Messages app, providing more prompt and responsive support.
"Today's customer expects to communicate with businesses in the same way they do with friends, on whatever channel is most convenient for them." said Caitlin Henehan, VP & GM of Zendesk Chat. "Zendesk's integration with Apple Business Chat Beta will allow customers to engage with businesses on a much more personal level through Message. Companies will be able to provide timely responses and interact on the channel that is familiar and accessible to the consumer."
First announced when iOS 11.3 was previewed in January, Business Chat is designed to allow iPhone, iPad, and macOS users to communicate directly with businesses right within the Messages app. Business Chat allows users to chat with businesses, schedule appointments, and make purchases.
As with most of its services, Apple focused on privacy with Business Chat. No business is provided with a user's contact information and chats can be ended at any time.
In addition to Zendesk support, several major companies are supporting Business Chat at launch, including Lowe's, Discover, Hilton, and Wells Fargo. Additional businesses are likely to begin adopting the feature in the near future.
Business Chat is currently in beta and is available to users who are running iOS 11.3 in the United States.
Popular Stories
Apple will adopt the same rear chassis manufacturing process for the iPhone SE 4 that it is using for the upcoming standard iPhone 16, claims a new rumor coming out of China. According to the Weibo-based leaker "Fixed Focus Digital," the backplate manufacturing process for the iPhone SE 4 is "exactly the same" as the standard model in Apple's upcoming iPhone 16 lineup, which is expected to...
Apple typically releases its new iPhone series around mid-September, which means we are about two months out from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. To bring ...
A widespread system failure is currently affecting numerous Windows devices globally, causing critical boot failures across various industries, including banks, rail networks, airlines, retailers, broadcasters, healthcare, and many more sectors. The issue, manifesting as a Blue Screen of Death (BSOD), is preventing computers from starting up properly and forcing them into continuous recovery...
Israel-based mobile forensics company Cellebrite is unable to unlock iPhones running iOS 17.4 or later, according to leaked documents verified by 404 Media. The documents provide a rare glimpse into the capabilities of the company's mobile forensics tools and highlight the ongoing security improvements in Apple's latest devices. The leaked "Cellebrite iOS Support Matrix" obtained by 404 Media...
Apple is seemingly planning a rework of the Apple Watch lineup for 2024, according to a range of reports from over the past year. Here's everything we know so far. Apple is expected to continue to offer three different Apple Watch models in five casing sizes, but the various display sizes will allegedly grow by up to 12% and the casings will get taller. Based on all of the latest rumors,...
If you have an old Apple Watch and you're not sure what to do with it, a new product called TinyPod might be the answer. Priced at $79, the TinyPod is a silicone case with a built-in scroll wheel that houses the Apple Watch chassis. When an Apple Watch is placed inside the TinyPod, the click wheel on the case is able to be used to scroll through the Apple Watch interface. The feature works...