Got a tip for us?Let us know

a. Send us an email
b. Anonymous form

Apple Tops J.D. Power Smartphone Satisfaction Rankings for Five Years Running

Thursday October 17, 2013 11:02 AM PDT by Jordan Golson

Apple has topped the second J.D. Power Wireless Smartphone Satisfaction Study of 2013, landing above competitors like Nokia, Samsung and HTC. This is the tenth consecutive time Apple has led the biannual ranking, and Apple has prominently mentioned this fact in the past.

For the first time, the survey breaks out smartphone rankings by carrier. Verizon iPhone customers were the happiest with their experiences, scoring 861/1000, while AT&T iPhone owners ranked 856/1000. The iPhone led on all carriers except for Sprint, where it came in second place to Samsung. Apple did come in well above average across all carriers. AT&T had the strongest average rating amongst major U.S. carriers.

Apple also led the rankings in 2009, 2010, 2011, 2012, and earlier this year.

Top Rated Comments

TWSS37

141 months ago

JD Power gives #1 ratings = great news, from a relevant outlet

Consumer Reports gives good ratings but not #1 = everyone hates Apple, no one reads CR anyway

Score: 5 Votes (Like | Disagree)

2457282

141 months ago

Sprint the home for SameSung Android Fans!:D

Score: 3 Votes (Like | Disagree)

Arndroid

140 months ago

Hard to believe this when you read these forums!

Score: 2 Votes (Like | Disagree)

madsci954

141 months ago

Only 5 years? Apple is doomed!

/s

Score: 2 Votes (Like | Disagree)

mdbilkey

140 months ago

Just have to give iOS a go. RAZR MAXX really soured me to Moto or Android. About a year ago my one son gave me his iMac. It just does what it is supposed to without it's hand being held or constant reassurance that the boogie man is gone.

Score: 1 Votes (Like | Disagree)

Tysknaden

140 months ago

That much for "size of screen matters". The screen is only part of the experience.

Score: 1 Votes (Like | Disagree)

Read All Comments

Popular Stories

iPhone SE 4 Rumored to Use Same Rear Chassis as iPhone 16

Friday July 19, 2024 7:16 am PDT by Tim Hardwick

Apple will adopt the same rear chassis manufacturing process for the iPhone SE 4 that it is using for the upcoming standard iPhone 16, claims a new rumor coming out of China. According to the Weibo-based leaker "Fixed Focus Digital," the backplate manufacturing process for the iPhone SE 4 is "exactly the same" as the standard model in Apple's upcoming iPhone 16 lineup, which is expected to...

• 136 comments

iPhone 16 Series Is Just Two Months Away: Everything We Know

Monday July 15, 2024 4:44 am PDT by Tim Hardwick

Apple typically releases its new iPhone series around mid-September, which means we are about two months out from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. To bring ...

• 129 comments

Crowdstrike Says Global IT Outage Impacting Windows PCs, But Mac and Linux Hosts Not Affected

Friday July 19, 2024 3:12 am PDT by Tim Hardwick

A widespread system failure is currently affecting numerous Windows devices globally, causing critical boot failures across various industries, including banks, rail networks, airlines, retailers, broadcasters, healthcare, and many more sectors. The issue, manifesting as a Blue Screen of Death (BSOD), is preventing computers from starting up properly and forcing them into continuous recovery...

• 492 comments

Cellebrite Unable to Unlock iPhones on iOS 17.4 or Later, Leak Reveals

Thursday July 18, 2024 4:18 am PDT by Tim Hardwick

Israel-based mobile forensics company Cellebrite is unable to unlock iPhones running iOS 17.4 or later, according to leaked documents verified by 404 Media. The documents provide a rare glimpse into the capabilities of the company's mobile forensics tools and highlight the ongoing security improvements in Apple's latest devices. The leaked "Cellebrite iOS Support Matrix" obtained by 404 Media...

• 66 comments

2024 Apple Watch Lineup: Key Changes We're Expecting

Tuesday July 16, 2024 7:59 am PDT by Hartley Charlton

Apple is seemingly planning a rework of the Apple Watch lineup for 2024, according to a range of reports from over the past year. Here's everything we know so far. Apple is expected to continue to offer three different Apple Watch models in five casing sizes, but the various display sizes will allegedly grow by up to 12% and the casings will get taller. Based on all of the latest rumors,...

• 38 comments

TinyPod Turns Your Apple Watch Into an iPod

Wednesday July 17, 2024 3:18 pm PDT by Juli Clover

If you have an old Apple Watch and you're not sure what to do with it, a new product called TinyPod might be the answer. Priced at $79, the TinyPod is a silicone case with a built-in scroll wheel that houses the Apple Watch chassis. When an Apple Watch is placed inside the TinyPod, the click wheel on the case is able to be used to scroll through the Apple Watch interface. The feature works...

• 133 comments