IT Considerations: Mergers and Aquisitions.

Our team at MTS works closely with IT and Operational leadership in a number of areas of their life-cycle managment - few can be as impactful as a merger or aquisition.

With a pending or recently completed M&A, there’s a lot of opportunities for IT streamlining and optimization. Here are a few major categories that often need revisiting and alignment following M&As.

Do any of these areas still need evaluation and addressing?

1. Unified Communications:

• Assess current communication, collaboration, and telephony solutions.
• Identify who is in charge and responsible for these solutions.
• Review contracts, hardware, and usage metrics.
• Consider potential for streamlining solutions to enhance efficiency and reduce costs.

2. Contact Centers & CCaaS (Contact Center as a Service):

• Evaluate existing contact center services and their geographical coverage.
• Assess the capability for omnichannel customer service.
• Ensure that services align with company-wide disaster recovery and business continuity plans.

3. Productivity Suite:

• Inventory current productivity suites and solutions.

• Determine the feasibility of migrating all employees to a single suite.
• Assess the impact on critical services like email and shared drives.

4. Disaster Recovery & Business Continuity:

• Review existing disaster recovery and business continuity plans.

• Update plans to reflect the combined corporate structure and priorities.

• Identify and address any redundant backup systems that could be decommissioned.

5. Cloud Services:

• Conduct a comprehensive audit of existing cloud services.

• Rationalize cloud spending and usage.

• Streamline or eliminate redundant cloud services.

6. Network:

• Examine how newly acquired locations will integrate with existing network infrastructure.

• Identify compatibility issues between networking equipment of the merged entities.

• Address any potential network-related challenges, such as IP scheme overlaps.

7. Internet:

• Review internet service providers used across various locations.
• Identify opportunities for service consolidation or bundling to improve cost-effectiveness.Review internet service providers used across various locations.
• Identify opportunities for service consolidation or bundling to improve cost-effectiveness.

 Addressing these areas requires a structured approach where you first identify which areas need immediate attention, followed by a deep dive into each service to understand current states and new needs. This process often involves detailed inventorying, stakeholder interviews, contract reviews, and technological assessments.

 If MTS is involved in facilitating these evaluations, it can offer significant expertise in navigating the complexities of IT integration post-M&A. Our guidance can help in identifying key IT synergies and in executing strategies that align IT functions with the broader goals of the merger or acquisition.

Contact us today for a no obligation consultation.

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