Welcome to the July edition of the Zoho MENA LinkedIn newsletter!

Dear Zoho MENA community,

This month, we're bringing you a packed newsletter filled with exciting news, product updates, and valuable resources to help your business thrive!

Whether you're looking to celebrate the spirit of entrepreneurship, level up your customer service, or streamline your data management, we've got something for you. Join us as we explore the latest developments designed to empower your journey towards success.

Let's get started!

Celebrating World MSME Day with a special giveaway!

On World MSME Day, we celebrated the incredible contributions of micro, small, and medium-sized enterprises (MSMEs) to our global economy. These dynamic businesses are the backbone of innovation, resilience, and growth. To honor their spirit, we launched an exciting giveaway on our social media channels.

But the celebration isn't over yet!

We're still searching for the most inspiring MSME story to share. Do you, or someone you know, have a tale of triumph, innovation, or pure awesomeness within an MSME? We want to hear it!

Share your MSME story and win Zoho credits!

Don't miss out on this opportunity! Submit your MSME story by clicking here and let your story shine. The winners will be announced on July 15, 2024.

Spread the word, and don't forget to tag an MSME that inspires you. Let's celebrate the incredible achievements of MSMEs together!

GCC expansion: Our strategic investments in UAE and Saudi Arabia

We're thrilled to announce a major expansion into the GCC region with significant investments planned for both the UAE and Saudi Arabia! This exciting move reflects our deep commitment to the region's thriving tech scene and its incredible potential for future growth.

The UAE and Saudi Arabia offer a wealth of opportunities for our cloud-based solutions, catering to a diverse range of businesses across various industries. To ensure exceptional service and data security, we recently launched the first two Middle Eastern data centers located in Saudi Arabia.

Further solidifying our commitment, we're investing a total of SAR 500 million in Saudi Arabia and Dh 100 million in the UAE. We've established a dedicated regional hub in Dubai to support our operations and foster strategic partnerships with local businesses and government entities.

By understanding the unique needs of businesses in the GCC, we're well-positioned to deliver tailored solutions that drive efficiency and innovation. Our comprehensive suite of cloud-based applications, from CRM and HR to finance and project management, empowers businesses to streamline operations and achieve greater productivity.

Our CEO, Sridhar Vembu, emphasized the immense opportunities these key markets offer and highlighted our commitment to supporting businesses in the GCC with world-class solutions and sustained growth.

Zoholics Saudi Arabia 2024: Join us in Riyadh, Jeddah, and Dammam!

We're excited to update you on our flagship user conference, Zoholics KSA, happening this month! If you haven't secured your early-bird tickets yet, there's still time.

This year, Zoholics is coming to three major cities in KSA: Riyadh, Jeddah, and for the very first time, Dammam.

Why attend Zoholics?

Whether you're a business owner, an IT professional, or a Zoho enthusiast, Zoholics offers something for everyone. Here's why you shouldn't miss it.

• Exclusive insights: Hear about our latest updates, features, and future roadmaps directly from our experts.
• Hands-on training: Participate in interactive sessions and workshops designed to help you maximize your use of Zoho applications.
• Networking opportunities: Connect with like-minded professionals, industry leaders, and Zoho partners to exchange ideas and build valuable relationships.
• Personalized support: Take advantage of one-on-one sessions with our product experts to get tailored advice and solutions for your specific business needs.

Mark your calendars and choose the city that best suits you.

• Zoholics Riyadh: July 22
• Zoholics Jeddah: July 25
• Zoholics Dammam: July 29

Secure your early-bird tickets

Don't miss out on this incredible opportunity! Early-bird tickets are still available, so grab yours now to secure your spot in the city that's most convenient for you. Click the links below to get your tickets:

• Get your early-bird tickets for Zoholics Riyadh
• Get your early-bird tickets for Zoholics Jeddah
• Get your early-bird tickets for Zoholics Dammam

Join us for a day of learning, networking, and growth. Be a part of Zoholics Saudi Arabia, 2024!

As we continue to expand and innovate in the GCC, we're also excited to share the latest product news and updates. Read on to discover what's new in our suite of applications and how we're improving our offerings to serve you better.

Transform your customer communication: Introducing Zobot + ChatGPT Assistant

We have exciting news for all AI enthusiasts and ChatGPT users! Say hello to the dynamic duo—Zobot and ChatGPT Assistant.

ChatGPT Assistant can now be plugged into Zoho SalesIQ's chatbot platform, Zobot. This helps you train your chatbot to provide tailored responses to customers using your business's exclusive data.

Before the integration with ChatGPT Assistant, your SalesIQ bot with the ChatGPT card relied on generic data to answer customer inquiries. For example, if a customer asked, "What are your return policies?" the bot would provide a generic response on return windows.

With the ChatGPT assistant integration, the bot can now provide precise information relevant to customer inquiries using your business data.

Now if a customer asks, "What are your return policies?" the bot provides a detailed response mentioning your return window, accepted return conditions, and clear instructions on initiating a return.

Head over to your SalesIQ account and try this game-changing integration now.

Capture and convert your social media leads with LeadChain for Bigin

In this digital age, promoting your business across social media sites is not just essential, it's mandatory! But what about the leads generated through these ads? Using the LeadChain integration, you can automatically bring these leads into Bigin and convert them into lifelong customers.

What will you get with this integration?

• Store and manage all your Facebook, LinkedIn, and TikTok leads in Bigin's Contact module to efficiently engage with them before and after they become a customer.
• Segment all your leads based on their source and track them as they progress through your sales process.
• Optimize the Facebook and LinkedIn ads shown to your leads based on the stage of the conversion process they are in.

Get the integration now!

Cheers to 3 years of providing contracting excellence: Zoho Contracts

Three years ago, we began our journey with the vision to simplify contract management. We launched Zoho Contracts— our CLM (contract lifecycle management) platform that improves efficiency across all aspects of contract management, with a strong emphasis on compliance.

We take this milestone as an opportunity to thank our customers and partners, who have been part of our journey. We're thrilled to continue shaping the contract management landscape and providing exceptional solutions to our valued users!

Who can use Zoho Contracts?

Zoho Contracts is industry and function-agnostic, making it suitable for businesses across various sectors to manage their everyday contracts.

Why Zoho Contracts?

• Reduce contract cycle times and operational costs
• Mitigate business risks
• Improve compliance and governance
• Get strategic insights from contract data
• Streamline sales contract management (Zoho CRM & Zoho Contracts Integration.

Try Zoho Contracts today and transform your contract management process.

Read more customer stories

Want to see Zoho Contracts in action? Request for a personal demo or register for our upcoming live Webinar.

Bridge the gap between sales and support with ServiceNow for Zoho CRM

Struggling to keep your CRM and ITSM data in sync? Are manual data entry and siloed information hindering your customer service? The ServiceNow extension for Zoho CRM is here to bridge the gap between your sales and support teams, fostering smoother operations and happier customers.

Here's how ServiceNow for Zoho CRM empowers your business.

• Real-time data synchronization: Say goodbye to outdated information. This integration ensures your CRM is always up to date with the latest customer data, allowing your teams to deliver personalized interactions at every touchpoint.
• Unified view of customer data: Break down data silos and empower collaboration. Sales and support teams gain a holistic view of each customer, enabling faster issue resolution and a more streamlined service experience.
• Streamlined workflows and automation: Reduce manual data entry and free up your team's time for what matters most. Utilize custom mapping, configuration options, and workflow automation features to tailor the integration to your specific needs.

The result? Increased efficiency, seamless collaboration, and delighted customers.

Ready to take your customer service to the next level? Get the ServiceNow extension for Zoho CRM today!

What's new with Zoho Vault: iOS, iPadOS, and macOS updates

Exciting news, Zoho MENA users! We've been busy improving your security experience with a series of thrilling updates for Zoho Vault on iOS, iPadOS, and macOS.

Mac users rejoice! Zoho Vault now offers a dedicated desktop app, bringing the full functionality you know and love to your macOS device. Securely store, share, generate, and collaborate on passwords, all within a sleek and intuitive interface. This means the robust features you rely on in the browser version are now readily available on your desktop.

But that's not all! Here's a look at some of the other exciting additions.

• Multi-account management (iOS & iPadOS): Juggling personal and work accounts? No problem! Our app now allows seamless switching between multiple Zoho Vault accounts, offering ultimate flexibility and convenience.

Improved security

• Geolocation restriction (all platforms): Admins can now limit access to the app based on geographic location, bolstering security and ensuring compliance with regional regulations.
• Idle time lock (all platforms): For an extra layer of protection, Zoho Vault now automatically locks after a period of inactivity, safeguarding your sensitive information.

Optimized user experience

• Payment card management (all platforms): Managing payment information just got simpler. Scan your credit or debit cards to effortlessly prefill fields, streamlining the online checkout process.
• User education notifications (all platforms): Stay informed about upcoming Zoho events, educational sessions, and training opportunities to help you get the most out of your Zoho Vault experience.
• Display user ID (all platforms): Effortlessly organize your password lists with the new display user ID feature. This makes navigating and accessing your passwords a breeze.

We're always looking for ways to improve, so don't hesitate to share your feedback! Write to support@zohovault.com and let us know what you think.

Stay secure with Zoho Vault!

Thank you for joining us for another insightful edition of our newsletter. We hope you found valuable insights and inspiration to propel your business forward.

Stay connected with us on Instagram, X, Facebook, and TikTok to stay updated on the latest news, tips, and events from Zoho MENA.

Until next time! We look forward to bringing you more exciting updates and resources in our upcoming newsletters. Have a fantastic month ahead!

Warm regards,

The Zoho MENA Team