A Civility-First Workplace: Strategic Approaches
Johnny C. Taylor, Jr., SHRM-SCP
President & CEO, SHRM, F500 Board Director
Dear Leaders and HR Professionals,
In every corner of the workplace, the echo of civility — or unfortunately the lack thereof — shapes our experiences, our relationships and our outcomes. The simple truth is we won’t get along with every person we work with. In some cases, we may agree on very little.
I’ve found that in those instances of disagreement, civil conversation serves as a call to move past what divides us and shift focus to our commonalities. In doing so, we remain productive, efficient, and happy in the workplace. After all, it may turn out we’re not as different as we might think.
As we delve into this month’s newsletter on effectively managing workplace differences, we’re going to go beyond strategies that only address superficial day-to-day disagreements. Instead, I want this to be a call to action to champion a work culture where civility is at the core of every interaction.
Strategies for Promoting Civility in Challenging Situations
- Lead with Empathy: Understanding the root causes behind a difference in perspective can pave the way for more meaningful resolutions. Approach each problem with a mindset of understanding rather than judgment.
- Set Clear Expectations: Clearly communicate the expected standards of good workplace behavior, emphasizing the value of respect and collegiality in upholding a positive work environment.
- Provide Constructive Feedback: Offer specific and focused feedback on actions rather than personal attributes. This fosters a work culture of growth and improvement.
- Encourage Open Dialogue: Create spaces for employees to express concerns and grievances. This openness can prevent misunderstandings from escalating into larger issues.
- Invest in Training: Regular workshops on civility, communication skills and conflict resolution can equip employees with the tools they need to interact respectfully, even in stressful situations.
- Model the Behavior: Leadership must exemplify the standards of civility and respect. A leader's behavior sets the tone for the entire organization.
Embracing Civility for a Healthier Workplace
A commitment to civility not only addresses day-to-day challenges but also contributes to a more inclusive, engaging and productive workplace. As we advance through 2024, let's implement strategies that foster respect, understanding and kindness, ensuring every employee feels valued and heard.
In pursuit of a civil and effective workplace,
Johnny C. Taylor, Jr., SHRM-SCP
SHRM President & CEO
Cultivating Success Through Connections | Relationship Management Manager | Creative Strategist | Coach | Empowering Young Professionals to Build Social and Navigational Capital
1moJohnny C. Taylor, Jr., SHRM-SCP this is truly where Heart Work Leadership Group comes into play. #Civility #HeartWork #LeadingwithHeart
CHRO | Board Member | Creating Positive Company Culture | Driving Business Results through Building Great Teams | Leading Transformation, Operational Improvement & Value Creation through People Strategies | CHIEF member
2moThank you for writing this insightful post, Johnny. Unfortunately, we won't get along with everyone in the workplace; although that'd be nice, that doesn't mean we can't practice civility. The best thing we can do is lead with empathy. This opens the floor for understanding and could create a meaningful bond. Empathy is a key factor in forming a united workplace.
Emotional Intelligence Coach
2moThis is an excellent post and should be shared. Civility training is now required for attorneys in 8 states.
Why SafeSource? My Proven EHS Solutions Are a Benchmark for Unmatched Safety and Compliance!" "Say Goodbye to Safety Risks! "And Hello to a Workplace Environment that`s Safe!"
3moDear Leaders and HR Professionals, I hope this message finds you well. At SafeSource, LLC EHS Consulting, I`m all about creating workplaces where people feel valued, respected, and understood. Johnny, your words on the importance of civility really struck a chord with me. In my line of work, I've seen firsthand how civil conversations can make all the difference, whether it's smoothing over disagreements or finding common ground. I`m passionate about bringing that same spirit of respect and understanding to every workplace I touch. Your tips for promoting civility in tough situations? They're spot on. Leading with empathy, setting clear expectations, and making space for open dialogue are exactly the kinds of strategies I advocate for. It's all about creating an environment where everyone feels heard and valued. I`m right there with you, investing in training and setting an example of respectful behavior. After all, when people feel safe and respected at work, they're more engaged, more productive, and happier. Thanks for leading the charge on this important issue. Let's keep working together to make every workplace a little kinder, a little more understanding, and a whole lot safer.
Building healthier, more equitable workplaces | Founder, Empower Work
3moI'm curious from a semantics perspective if rather than civility, it's more about respect? A respect-first workplace? Maybe it's my Texas upbringing, but with the term civility I often think about manners and etiquette. And while those are important, what we've seen for the majority of workers that we support at Empower Work struggle with is fundamental respect. Workers feel a lack of humanness in their interactions at work - that they're not heard or valued. Just a word choice piece I'm mulling. Appreciate your leadership on this Johnny C. Taylor, Jr., SHRM-SCP - couldn't agree more on the 1-6, especially rooting in empathy.