Affordable Concierge Primary Care - Honoring Seniors & Delivering Better Health Outcomes

The care of patients with chronic medical conditions represents a significant dilemma in healthcare today. How do we optimize cost effectiveness while achieving good health outcomes? In this interview, we learn how ChenMed empowers primary care physicians to deploy a VIP concierge experience that transforms care for those who need it most - the sick (those suffering with complex chronic conditions), the poor, and the elderly.  

 My esteemed guest is the CEO of ChenMed, Dr. Chris Chen, a cardiologist & physician executive who has devoted his career to building this premier practice focused on the care of low to moderate income patients with complex, chronic medical & social issues.

 Key topics covered include:

     · Specific tactics ChenMed uses to deliver outstanding outcomes that mutually and simultaneously benefit patient well-being, provider satisfaction, and payor success.

     · How ChenMed’s focus on preventive primary care demonstrably improves health outcomes & reduces the need for downstream “catastrophic” care such as ED visits & hospitalizations.

     · The training and development of ChenMed’s incoming physicians - building their readiness for accountability as well as advanced training in service orientation, finance and leadership.  

     · The holistic approach ChenMed takes in the ‘care’ of people - focusing on lifestyle issues, social supports & behaviors - rather than solely on clinical ‘healthcare’.  

In addition to the intense focus on person-centered care, Chris also describes how ChenMed creates a supportive, respectful & meaningful environment for physicians and other providers.

 If you’d like to understand what outstanding ‘triple-aim’ primary care looks like, this is the ticket. Chris tells us that the three values upon which ChenMed’s strategy & tactics are built are love, accountability & passion. Many organizations use these words.  ChenMed clearly makes them part of their daily operation. I always leave my conversations with Chris with a renewed sense of conviction, courage and hope!