2023 | The Year of Inspiring Experiences - Part 5. Conversant, Human-like, and 3D Assistance
Logical Design Solutions
We create employee experiences that transform enterprises & help people succeed in the new digital organization.
In this series, we define ten experiences that we believe will inspire the workforce over the next twelve months, even as we redesign our organizations and define the human work needed to be ready for the new cognitive economy. Download the full whitepaper here.
Conversant, Human-like, and 3D Assistance
“The people are pieces of software called avatars. They are the audio-visual bodies that people use to communicate with each other in the metaverse." - Neal Stephenson, Author
In 2023, new experiences and modes of interaction will inspire the workforce with generative AI, advanced natural language processing, and realistic 3D avatars.
The metaverse and other immersive virtual experiences will become valuable enterprise tools for new business models, training, and collaboration. These immersive-reality technologies will use sensing technologies and spatial computing to help users “see the world differently” through mixed or augmented reality or “see a different world” through virtual reality. Extended reality will bring immersive 3D universes where digital devices interact and engage in virtual experiences.
The rise of generative AI, which allows for the creation of original content by learning from massive and increasingly broad data sources, is really a game-changer in the sphere of assistive technology. For example, creativity, once the exclusive domain of humans, is now being emulated to some degree by programs that can produce original content in response to queries, drawing from sources of previously mined data as well as day-to-day interactions with users. Notwithstanding obvious ethical challenges, this generative software is being trained on a materially increased amount of data that will expand exponentially over the coming twelve months, resulting in improved accuracy and knowledge depth. Consider that it is already capable of developing original content, writing flawless code, and hypothesizing on the reasons for unforeseen errors in production.
Coupled with generative AI, unprecedented advances in automation and natural language processing will make it possible to design cost-efficient digital experiences in which conversations with machines will increasingly replicate conversations with employees in person. ‘Intent recognition’, or the ability to understand what the user wants, no matter how cryptic the request may be, will be augmented by voice-optimized responses that display empathy or emotion. Machines will demonstrate an increasingly sophisticated ability to follow conversation history and translate, recall, and memorize information over conversations.
Although not as evolved at this point, we can reliably predict that these AI-powered, ultra-realistic humanoid chatbots will begin to take shape as three-dimensional holographic entities in the not-too-distant future. 3D avatars, or ‘virtual humans’, are already appearing on retail websites and this trend will continue in 2023.
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Logical Design Solutions (LDS) is a digital strategy and design consultancy for global enterprises. We create experiences that transform business and help people work successfully in the new digital organization. Clients come to LDS because of our reputation for intellectual rigor, our foundation in visionary experience strategy, and our commitment to enabling digital transformation inside the enterprise. Learn More about how LDS has dramatically improved the way that some of the largest corporations in the world do business.