About
Learn how QA Managers can:
1. Spend more time analyzing CX insights instead of finding tickets to grade with automatic ticket assignments based on tags, ticket status, or other fields.
2. Get 100% visibility into how tickets are handled to understand how agents utilize resources like your knowledge base, LMS, and more.
3. Set up your scorecards any way you like to gain the information and insights your agents need to perform.
This product is intended for
- Quality Assurance Manager
Media
Products media viewer
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MaestroQA for Managers
Streamline QA and make it actionable with the industry's most-loved tool.
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Automate manual & repetitive tasks
Spend more time analyzing CX insights instead of finding tickets to grade with automatic ticket assignments based on tags, ticket status, or other fields.
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Get full insight into agent performance
Get 100% visibility into how tickets are handled to understand how agents utilize resources like your knowledge base, LMS, and more.
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Collect strategic insights with customizable scorecards
Set up your scorecards any way you like to gain the information and insights your agents need to perform.
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PlanGrid on MaestroQA
"I don't know where my department would be without MaestroQA. The program helped my team define an excellent level of support, then worked with us to raise the bar." -Jessica Bright, Customer Support Manager
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