About
AgentAssist is your agent’s personal intelligent virtual assistant, freeing them to focus on delivering timely, personalized service and leaving transaction execution, information retrieval and other repetitive or time-consuming tasks to automation.
AgentAssist uses AI to monitor the customer-agent conversation, to identify intents and sentiment– such as interest in solving a specific problem; buy and upsell opportunities and customer frustration–and to perform tasks and provide guidance to improve engagement. Agents also collaborate one on one with AgentAssist, asking questions or initiating tasks for AgentAssist to perform in parallel during live conversations with customers.