Zelta AI’s Post

We've seen a surge in demand for Zelta from companies deploying customer support AI with products like Intercom's Fin, and it's for an interesting reason... Customer support plays two crucial roles for software companies: • Handling and resolving customer issues • Providing insight to product teams about broken, confusing, or missing functionality Fin excels at resolving customer issues, but product teams can't hold monthly meetings with Fin or drop by its desk to understand where customers are struggling. This creates a problem. Without support teams acting as the bridge for customer struggles, product teams are left in the dark or forced to sift through closed tickets themselves. Zelta AI addresses this by ingesting conversations Fin has with customers and quantifies customer struggles for product teams With the power of AI, product teams effectively gain an army of analysts capable of instantly running complex queries and analyses across support data. For example, our customer have been running queries like: • "Since we launched the new survey builder, has there been a reduction in support issues related to surveys? If so, by how much.." • "What were the most frequent issues in the support channel last month? Provide a breakdown by product area, feature, and issue, including support conversations as backup for each." These are questions that would have been a burden on support teams to answer in the past and impossible to answer if there is no support team Interested to hear about others experience switching to Fin / customer support AI. Let me know in the comments 👇