Zelta AI reposted this
Board Member | CEO | CEO Advisor | Author | Product Management Expert | Instructor | Designing product organizations for scalability.
I am really excited about these new products that use AI to help gather insights. Here's some that I think are awesome: - Dovetail: user research platform, uses AI to surface insights -Zelta AI: distills insights from sales calls - Intercom: just said they are doubling down on AI both for support and generating insights - unitQ: generating insights after asking for user feedback What else out there that you're using to make better strategic decisions? I am very intrigued about how this can help Product Operations. #productmanagement #productoperations
While this is exciting, I feel it will make PMs lazier on discovery. My example: if you have ever been given a summary after user research vs sitting down and listening or, more importantly, watching what users are doing. You gain way more insights seeing and hearing for yourself. You pick up things others might not. Or say Hmm, that is interesting.
We've tested out Zelta AI and loved the functionality. I think that might be the company you're referencing in the second bullet (Zeta looks like a credit card processing company when I click the link) FYI Conor McGuinness Pierce Healy for viz 👀
I agree with your excitement on this. They're at the core of a product problem that while it is exactly what we're here to solve, we'll take any help we can get! In that, there will always be a firehose of opportunity flowing into a garden hose of capacity. I really believe that this doesn't change even when an org/product scales. Maybe both get bigger but there is always more "could" to sift through for what "should be done right now". We've been using Zeda (https://zeda.io) for this for some time help us securely sift, store, and work along side AI when it comes to our product discovery details. Big thanks to Prashant Mahajan his team!
Melissa Perri - Magic Feedback is like nothing else out there. We have many ProdOps teams who use our platform to collect, analyze and action on customer feedback with AI. E.g collect better insights with AI surveys/forms/sdk, analyze and categorize with AI analysis, and action on trends/themes automatically with AI actions.
We have our Claritiv platform as well https://claritiv.ai
Check out Version Lens (Pontus Gifvas), Velma (Justin Curhan), ProdCamp (Matei C.) all exciting startups operating in this space, I have explored recently. Liad Itzhak is cooking up something very impressive here too... Less able to share right now though.
Thanks Melissa Perri! Product Ops teams are quickly becoming a key leader and thought partner in the AI strategies of our customers. Such an exciting time!
Have heard great things about Dovetail from my Design colleagues as well
Founder & CEO at unitQ
2moThank you so much Melissa Perri!