Yael Kochman’s Post

Excited to delve into the transformative potential of Generative Conversational AI with Diego Gosmar and the XCALLY team! It's incredible to witness how innovative solutions like these are reshaping customer interactions in the UAE. Registered and looking forward to April 23rd! 🚀 #AI #CXTransformation

Full personalization on-site for Nautica's shoppers. A prime example of an innovation leader, that embraces Al to improve on-site experience.  enabling Nautica shoppers to easily search for items on the eCommerce site using Selectika Visual AI Shop similar, complete the look and find my size. Nuphar Gabrieli Micah Kaminer #AI #futurretail #customerjourney

AI-powered bots are becoming more human-like. 🤖 They're so hyper-realistic that bots can now talk like a REAL human being! In our latest video, we delve into the world of Talkbots and how they redefine Conversational AI. Discover the unique capabilities that set WIZ.AI Talkbots apart in delivering a human-like voice AI experience. Key Features of WIZ.AI Talkbots: ✅ Multilingual Capability: Speak and understand languages, dialects, and slangs like native speakers. ✅ Hyper-Realistic Conversations: Handle interruptions, listen continuously, provide clarifications, and chase statements. ✅ Dynamic Voice Variety: Switch tones from soft to firm based on customer interactions. ✅ Omnichannel Experience: Seamlessly engage with customers across multiple touchpoints after each call. Powered by cutting-edge AI technologies, WIZ.AI Talkbots offer a hyper-realistic experience, with 95% of users unaware they're interacting with a Talkbot. Explore how our Talkbots can engage in dynamic, human-like conversations. Watch the video to learn more 👉 https://lnkd.in/g4CRZs7r #Talkbots #CustomerExperience #ConversationalAI #WIZAI #AIInBusiness #AIInCustomerService

Imagine a #contactcenter with faster service and fewer tickets. Sounds like a win for agents and customers alike, right? ✅ Right. Now imagine... ✅ Conversational AI that deflects over 90% of inquiries—before they ever reach your team ✅ Speech recognition and biometrics features that keep customer calls flowing ✅ Omnichannel support with full conversation history and context What would your contact center look like then? #AI is the tool of the future for faster, more effective #customersupport. Read more about the possibilities of this new tech in our guidebook, The Future of AI for Contact Centers ➡️ https://brev.is/F8dfY

Conversational AI is poised to reshape how brands connect with their audiences. In this blog, explore Conversational AI and how it is transforming interactions. Discover the benefits, such as enhanced customer experiences and increased efficiency, along with the challenges, including integration complexities and data security concerns. Learn how businesses can leverage these advancements to drive growth and stay ahead of the curve. Read Here: https://lnkd.in/g4rHZzuC #Omind #InspiredbyPossibilities #ConversationalAI #CustomerExperience #CX"

🤝 📑 NTT DATA and L'Oréal have joined forces to enhance L’Oréal’s digital E-commerce proposition. Through the alliance, L’Oréal gains access to NTT DATA’s advanced enterprise conversational AI platform eva, now equipped with GenAI capabilities. This engagement aims to enable L’Oréal to support the digital customer lifecycle along with providing hyper-personalized recommendations on the go. Read Ashish Chaturvedi's key findings from his recent study "NTT DATA dovetails its conversational AI eva with GenAI to reimagine CX for L’Oréal" to know more - https://lnkd.in/dscneDYs Phil Fersht, Saurabh Gupta, Emma Melando, Elena Christopher, David Cushman, Melissa O'Brien, Joel M., Thomas Reuner #research #ai #conversationalai #genai #reimagine #cx

Now, you can't have missed the biggest news story of the last week: the Glasgow Willy Wonka Chocolate Factory 🍫 immersive experience, whose AI generated script and marketing materials promised wonder and whimsy but then failed to deliver to their young customers. We're delighted to say that our AI 🤖 does what it promises and what you see is what you get. Our AI really is the golden ticket 🎫 to a fantastic customer experience. In fact, Verint just won the Best Use of AI award at the CX Awards! We were also Highly Commended 🎉 in the Best Conversational Intelligence Solution. So when you're thinking about your next RFI, don't go with someone unknown - choose Verint! ✨ #AI #Bots #CustomerExperience #CX #OpenCCaaS #CXAwards24

Now, you can't have missed the biggest news story of the last week: the Glasgow Willy Wonka Chocolate Factory 🍫 immersive experience, whose AI generated script and marketing materials promised wonder and whimsy but then failed to deliver to their young customers. We're delighted to say that our AI 🤖 does what it promises and what you see is what you get. Our AI really is the golden ticket 🎫 to a fantastic customer experience. In fact, Verint just won the Best Use of AI award at the CX Awards! We were also Highly Commended 🎉 in the Best Conversational Intelligence Solution. So when you're thinking about your next RFI, don't go with someone unknown - choose Verint! ✨ #AI #Bots #CustomerExperience #CX #OpenCCaaS #CXAwards24

Today marks the second anniversary of Knowbl! 🎊 Two years dedicated to building better experiences and conversationally enabling the world's content. As customer expectations drastically change, we strive to show how our BrandGPT™ platform can transform the experiences we all incur daily. Gone are the days when legacy chatbots were successful in delivering delightful experiences. Today's society has realized that better options exist, and more yet, they expect these superior options to be present and available. Thank you to everyone who has followed along our journey, and we are so excited for what the road ahead holds! #TeamKnowbl is lucky to have founders like Jay Wolcott, Matthew Taylor, and Parker Hill who enact Knowbl's mission and vision daily. Reach out, leave a comment, or click the link below if you'd like to learn more about Knowbl's BrandGPT™ platform. 💬 https://lnkd.in/ejwQQ_QH #conversationalai #customerexperiences #generativeai #aicommunity #ai #cx

Scared by AI/ML - Don't be. Here are 5 AI/ML terms explained in a fun and understandable way. Boost your AI/ML game and join the fun by commenting below with your favorite AI-related emoji! Let's learn, laugh, and unleash the power of AI together! Enjoy this? Share it with your network and follow me Daphne Earley. I help marketers cut through the tech and omnichannel chaos with a simple marketing system leveraging AI and automation. Join others who receive these insights in their inbox each week: https://lnkd.in/e-BRnW66 #AI #MachineLearning #DeepLearning #NeuralNetworks #NaturalLanguageProcessing #MarketersUnite #AIforAll