The Wesleyan’s Post

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“If you want to understand what The Wesleyan is all about, spend some time at the front desk,” says Michele Carroll. Speaking from her point of view as a receptionist at Independent Living West, Michele is positioned (literally) to be part of the day-to-day happenings among residents, teammates and anyone else coming through the doors. Michele enjoys her job and its challenges because she relishes interpersonal connections. Over her nine years at The Wesleyan she has been asked many questions, and she is proud to say she knows a lot of the answers! “I never thought I could be here this long,” she says. Michele trained as a teacher at UT-Austin but spent most of her adult life raising her two children. In fact, the position at The Wesleyan is her longest full-time position. Caring about the people, as simple as it sounds, keeps Michele engaged in her job. She gets people talking. “I know when someone is feeling lonely or down and I always try to get them to open up.” She makes eye contact and invites them to sit next to her, understanding what a difference this connection can make in their day. “People sometimes just need to chat and know someone is listening,” she says. Michele has built trust not only in relationships with residents but also with their families. “I have gotten to know the residents. I’ve come to see them all as my friends. We share experiences and interests including books and movies.” The rewards of these connections are mutual according to Michele. She explains she gets a lot in return, including appreciation. “I learn a lot from the residents,” she says. “Even after being away for just a few days, I look forward to being back with my friends.” #caringtogether #thewesleyan #youmakeitmatter

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Vanessa Lambert, MHA

Vice President of National Accounts │ Solutions Cultivator │ Diversity Advocate │ Purposeful Relationship Builder│ Enthusiastic Mentor

11mo

Hands-down, one of the kindest humans I have ever met! Michelle’s genuine nature and fun loving personality is felt as soon you walk in the doors! 😊😊

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