Valentin M.’s Post

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Co-Founder @ Enflux | Cryptocurrency Market Making

One thing I'm proud of is our client retention rate at Enflux. Once we get our foot in the door, almost no clients leave us. Here's why: Jelle Buth and I founded Enflux a year ago. The first few months were awkward: we were both cold pitching via email and LinkedIn. We mostly didn't know what to do exactly, but we pushed through it. At some point, we had enough clients to understand: Enflux is a vital business that will last. So we started preparations for the LOOONG journey. Over the next 9 months, we've put our full attention into a strong infrastructure setup and the team. We called our former tradeops colleagues we can trust: Evgeni Hristov, Dmitry Belaventsev, Justin Sid Montañez, and counting; trained and helped them feel confident enough to act independently. Not to mention our other partners: from BD Valentine Zlenko, Alex Lut, and Valerie Zlenko to marketing Farhad F., and others. This foundation now plays a vital role in our communication with clients: The infrastructure we've built nurtures our "as a service" market making model, which combined with our value-driven approach ensures the performance clients seek. So they naturally work with us long-term. On the acquisition side, we provide value upfront and display our commitment first. This comes in different forms: from a casual 2-week trial to more creative solutions like Hackathon rewards for winners to our 12-week Odyssey Grants program (selected startups get up to 3mo of covered market making, among other perks) All in all, we feel very confident offering 'service samples' The conversion is GREAT and there's no need for us to hold back on commitment. The whole process, step-by-step: - Identify potential clients and their needs. - Analyze their token stats (spread, depth, real volume estimate, etc.). Pitch if relevant, bounce if their markets are strong and healthy. - Establish contact and schedule a call. Offer a trial if relevant. - Develop a customized listing/trading strategy, including setups for both centralized and decentralized exchanges. - After signing the agreement, we assign a dedicated tradeops professional – a trader who ensures healthy markets and handles force majeures. - Conduct thorough technical preparations, such as API integrations, building connectors, other setups, etc. - Confirm and finalize the listing/trading strategies. Set up and share access to a live dashboard, where the client can track all trading metrics 24/7. Afterward, We jump on weekly calls to share updates and reports detailing the progress. Whenever we see interesting/unusual activity on their markets, we take a screenshot and provide context directly in the Telegram chat. We also support their marketing initiatives if they ask. That's only a brief summary. Choose transparency. Choose Enflux.

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