In the latest episode of Travel Market Life's Hoteliers' Voice, we speak with Henrique Tiago de Castro, General Manager at EVOLUTION Cascais-Estoril Hotel in Lisbon. We delve into the crucial role of cultural awareness, and its impact on professional growth, career and leadership development in the industry. Following his presentation at International Hotel Technology Forum (IHTF) 2024, Localisation vs globalisation: Blending global branding and cultural identity, we discuss: 🌍🤝 Why it's important to understand cultural settings 🏨👨💼 Being a professional in hospitality 🌱🚀 Growing and developing hospitality careers 🌟✨ Making hospitality more appealing 🏨🛋️ The difference in lifestyle hotels Tune in now: https://lnkd.in/eDpEdacY #hospitality #hotelier #hoteloperations #hotelindustry #hospitalitynews
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Unlike anyone else in our Group, I took some time before deciding to post and share this award. We all should be proud of this achievement after years and months of struggles to restore the level of recognition and market leadership, for our property. However, aside from the glitzy glorified image of a hotel or resort, it lies more than that: the people working behind the scenes, with their own struggles and challenges. Their dreams and goals (if they have) and how I should be able to direct them towards the right path of understanding that there is more in life. The change in mindsets from average people working in hotels to become superstar hoteliers. The trainings we offer them to develop their career and the hunger we instill in them, to be eager at becoming better professionals, capable to succeed one day and stand on their feet alone. The system we put in place to ensure smooth, streamlined, efficient operations. The service culture and orientation we want to deliver to each single guest, regardless they are VIPs, celebrities, or just people like me and you. The genuine care to exceed guests' expectations, just paid off by a guest's single smile or by hearing their kids saying "Mummy, this is the best hotel ever"! And not to forget what I always call the "corporate culture" we want all staff to be aligned. Not merely a list of values or mission statement, forced to be memorized; but instead, how do you live them everyday, in your personal and professional life? The day all the above will be reached, an invisible Best Award will be given to me, much more worth it than any other recognition.
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Speaker / Hotel GM & Openings Expert, Ex Mama Shelter, Ex Accor & IHG / Postgraduate Degree Nova Sbe
3wThank you so much for having me on the Travel Market Life podcast! 🎙️ It was a pleasure to discuss the critical role of cultural awareness in the hospitality industry. 🌍 I truly enjoyed delving into how understanding cultural settings can drive professional growth and leadership development. 🚀 Looking forward to continuing the conversation and making hospitality even more appealing together! 🌟