Touchmark’s Post

Hospitality starts before the guest arrives. The pre-arrival communications are crucial to build the relationship, build trust, and build non-rental revenue. Great (2nd) chat with Tyann Marcink Hammond on this week's The Art of Hospitality Podcast. Some great topics we hit... - Surprises and change bring opportunity - Find moments of opportunity - Find moments of surprise - Guest touch points - Mixing channels of communication - Build trust through professional communications - Build revenue opportunities through professional communications - The value of fees - How to communicate fees to guests - Non-rental revenue - Value of experience - Multi-generational travelers - OTAs as a marketing tool - Driving rent higher with specific experiences - Loyalty and rewards programs - Vacation club to drive revenue - How to drive referrals - Value of keeping decisions simple Enjoy the listen... https://lnkd.in/enRBa4D7

No matter what I do in my business-- through all the iterations and new endeavors, there's a group of people I can count on to be there to support and cheer me on. (And no, it's not just my mom! Though she does seem to track me down on every single social media platform I join. 😅 ) Whether subscribing to my podcast or jumping on board for my relaunched blog, The Daily Sampler, I will see these people. Some of them I met years ago. Some of them are past clients. How did I get such a loyal tribe? Two things. 1. Real, authentic, I-care-past-business-type relationships 2. Taking the time to build a personal brand that showcases who I am, what I do, and what I think New clients and followers are nice, but it's the relationships you cultivate over time that will always be there for you. Thanks to my people. ----- Let's be friends or lifelong cheerleaders for each other. 📣 -Say hi! -Check out my podcast, Reprogramming with Lindsay Hyatt -Subscribe to my new blog, The Daily Sampler (link in comments) -Schedule a time to talk copy or branding projects here 👇🏻 https://lnkd.in/gtD5bjsf

Want to listen to a conversation entirely dedicated to hospitality, and the pursuit of it? We had an "unreasonable" conversation, pulling examples from the book "Unreasonable Hospitality." I was glad to be a part of the discussion! Thanks Scott Fasano, Adam Norko, Conrad O'Connell and Steve Schwab! #vacationrentals #shorttermrentals #hospitality

Last Minute Bookings are on the rise. It's time to revaluate your short term rental property to see how well it performed for you this year. As the summer season comes to an end, we at Vacasa are gearing up or great marketing skills and rate optimizations to be the best year ever for homeowners in 2024. You can count on Vacasa and our local teams to provide premium hospitality for you and your guests 24/7, 365 days of the year. It’s why we’ve received 5-star reviews from more than half a million guests — and why our guest satisfaction scores are higher than many of the major hotel chains’. Though occupancy have been lower that 2021 (pandemic - when options of places to stay were at a minimum), at Vacasa we are seeing our occupancy rate rise higher and higher again. If you have a Short Term Rental property or a 2nd home you may want to use for extra income please reach out to me to find out why Vacasa is your best choice and the leader in our industry.  #vacasa #realestate #shorttermrentals #multifamilyrealestate

So proud of our next upcoming podcast. Check it our intrestimg topics . The power of knowledge The power of Bold living https://lnkd.in/d4Najn-B

Just tuned into a thought-provoking podcast during my Sunday morning walk! 🚶♂️ The discussion on the challenges facing the hotel industry—high costs, lower profit margins, and staffing issues—got me thinking: how will the industry adapt? It's fascinating to explore the dynamics at play and consider the future of hospitality. What are your thoughts on this evolving landscape? #HospitalityIndustry #Adaptation #SundayListening 🏨💡

I love Daniel Pink's podcast. They are always very practical and well-researched  This one is more about his own experience than extensive research, though. :-) It resonated with me a lot.  These tips are not just for business travel, but also for those leisurely trips. They're practical, easy to implement, and can help you stay organised, focused, and calm so you can start your day with the right energy level and emotional stability to perform at your best  What are your tips ? #organisation #effectiveness #energymanagment #emotionalregulation #focus #calm #emotionalintelligence https://lnkd.in/eMTQccAS

🏨 Dive into the latest episode of 'The Hotel Dudes' podcast, where we explore the intricacies of investing in branded vs. independent hotels. Plus, don't miss our accompanying newsletter for a deeper insight into the hospitality market. Perfect for investors looking to make informed decisions! 🎧💼 #HotelInvestment #HospitalityTrends #TheHotelDudesPodcast #RealEstateInvestment #StrandsRealtyGroup

This week, Christine Malfair 🏨 shares how to Master Marketing in your Hotel. Here are the top 3 takeaways from our conversation: 1️⃣ "Marketing is not limited to a specific department. It should be integrated throughout the organization." 2️⃣ "Hospitality is a low-cost opportunity for expressing kindness and generosity." 🎁 Small gestures can have a big impact on your guests' experience. 3️⃣ "Know who you are and fully commit to that identity." 🏷️ Consistency is key in building your brand. Check it out wherever you listen to podcasts #RegenerateYourBusinessPodcast #HospitalityMarketing #BrandExperience #HotelIndustryInsights

I can recommend this pod where Will Guidara talks about how you introduce Unreasonable Hospitality to organisations as a standard. How you identify an area where you need to do better and implement a behaviour. https://lnkd.in/d2hdJSfp