Tori Mullins’ Post

���� Leadership at Lululemon Pasadena - March 7th Recap 🌟 I took charge of the closing shift at Lululemon Pasadena as the Guest Experience Lead last Thursday, March 7th. Our daily sales goal was set at $6,493.00, and when I assumed the lead at 3 pm, we had already achieved $1,352.00 in sales since 10 am. Sales Breakdown: 3-4 pm: $443 4-5 pm: $1,034 5-6 pm: $392 6-7 pm (returns central): -$201 7-8 pm (closing): $1,389 In total, we generated $3,057 in sales over 5 hours. Notably, Pasadena experienced a thunderstorm from 3-6 pm. Traffic Comparison to Last Year (Percentage): 3-4: -3.4% 4-5: +16.7% 5-6: -69.4% 6-7: -46.9% 7-8: -11% Conversion Rates by Hour: 3-4: 28.6% 4-5: 21.4% 5-6: 26.7% 6-7: 35.3% 7-8: 31.3% Average Conversion: 28.6% Average Units Per Transaction (UPT): 1.36 Average UPT Value: $74 I strategically assigned tasks to 3 out of 4 team members, focusing on specific projects aligned with guest experience, go-backs, or store presentation. Autonomy was granted to the team member who remained proactive throughout. Tasks included reorganizing the scuba table, adjusting hanging heights for safety, and creating a more cohesive product display. Despite challenges like inventory system errors, higher refill numbers, and misplaced items, our product operations lead efficiently managed the situation. Our team's potential lies in a 360-degree vision and a commitment to swift action and education. A recent highlight involved an educator recognizing a stressed guest, addressing her needs, and securing a substantial purchase of nearly $1,000 in ABC pants. Through effective delegation, I ensured a seamless guest experience, emphasizing our team's ability to control what's within our grasp. #Leadership #RetailSuccess #TeamManagement #GuestExperience 🛍️🌈

Here’s what you’ll find en route to the Inland Empire of Southern CA. An expansive Skechers presence. From our talent we grow at Skechers to the gigantic distribution centers you can’t miss traveling thru the Palm Desert cities - happy to share some insights so you understand the scale of our growth to come. Meet Diego Vegas, our District Sales Manager who runs one of THE most operationally proficient territories and sets the bar for processes and innovative ways we can approach problem solving. (You should see my notepad after meetings with him). We’re always learning as, the company is only 32 years young! Not bad for a Fortune 500 company? Fun fact, Diego started as a GM at our largest store in the entire WORLD. Our 30K sq. ft. Gardena, CA Biggest Beautiful Store I ever did see. 😍 You know he’s doing something right if he has a successful domino effect of growing his team into multi-store managers and HQ partners. Which brings me to the #GOAT, our Store Manager Hiram Jimenez. Happy 6th Skechers-versary to youuu! You grew from a starter store and now running one of our top high-profile stores at Cabazon. It ain’t easy but he makes it seem seamless to lead a team to drive in all that traffic and exponential volume. 🎉 🚨: I’m looking for our next future leader as Hiram has a new spot on his team as a Full-time ASM. Apply here if you’d like to tap into new levels of you via mentorship: https://smrtr.io/jHBt7 Yes to taking moments to highlight all the incredible impact so many are making. That passion behind the work they do tho. Got grit and drive? Then we should probably chat. PS Can’t wait to share my new store opening location …. (Q3 2024) Hint: If you like music festivals, palm trees and golf life, I would DM me if you want a spot on the team. Or we can play a guessing game in the comments section. 😉

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At Ulta, we believe in the possibilities of our associates. The possibilities to dream big dreams. To be exactly who they are. To chart the course of their own career. If you have that same passion, click here to learn more: https://bit.ly/45CkYeK #MakeupJunkie #beautywithoutlimits

Getting your product to your consumer! Day 3 Hosted by Marks and Spencer at their Marble Arch store - things got very real! Kicking us off was Lauren Mallon bringing real energy and honesty in sharing her career journey - important theme being just how far attitude takes you in unlocking breadth & experiences. Hantian Wang brilliantly brought to life the magic of range & spacing - how to stand out and insight into what your customers (Buyer) are prioritising. Our teams were joined by some outstanding graduates Niamh Timpson Hannah Connolly Gregor Munro Millie Stewart who took our teams to stake out different channels (Stores, Restaurants, Pubs etc.). Prompted some excellent thinking around the right channels for the right brands. This is part of the magic of the industry: it's so very relatable and the deeper you dive, the more interesting it becomes. Our delegates felt the same - teams were getting strategic about who was staying/who was going: there's some tension brewing with laptops being slammed shut as soon as anyone who isn't in your team approaches! A huge thank you to the team Marks and Spencer for a brilliant and thoughtful experience - particularly Becky Cock who took the reins mid-way through and delivered such a cracking day. Over half-way now! The energy levels have been sustained, the quality questions keep coming - what a treat to have a front row seat! Psalt

Its amazing what you find online when you google your own name. The picture below is from a presentation I did in 2010 for the ALA (American Lighting Association). When I look at the description its hard to believe that presentation was 13 years ago. It feels like high-touch specialty retailers are still trying to slay these same dragons today (especially with traffic counts trailing off). Prior to joining Dufresne Spencer Group, LLC dba Ashley in Memphis, I had written a book called Retail Street Fight and launched a Selling and Sales Management System called The Customer Advocate Playbook. I started the process of assisting retailers in many segments how to grow a chain with consistent customer-facing, revenue growth systems. Quite a few were Ashley Global Retail licensees. Chad Spencer and Mark Dufresne were some first adopters and began to gobble up my calendar like 10 year olds buried in a bowl of Smarties on Halloween night. Taking that 8 store licensee chain to a significant footprint and over $1b in sales in 10 years was just the measurable outcome; creating a Belief System for customer-centric retailing was the fuel. So… I’m thinking it may be time to put the band back together🎸🥁🎹‼️ If you’d like to start a conversation about how I can add value to your #retail business, grow your critical metrics, and create a compelling reason for the customer to choose you - please DM me. “The customer experience has been called out and the gloves are coming off” - Retail Street Fight #sales #customerexperience #revops #leadership

#empowered Beauty Concepts Pvt. Ltd. As the National Sales Head, Guerlain my mission is to support our front-end team in achieving their sales goals by providing them with the knowledge and resources they need. Through tireless efforts, I aim to create a synergy between our marketing and sales teams, enabling them to work with confidence and deliver exceptional results. Life is an ongoing journey, and along the way, we encounter challenges that can either break us or make us stronger. I believe that every challenge we face holds a lesson to be learned, and it is through these experiences that we grow and evolve. Some of our greatest torments and pains can become our allies, providing us with strength and resilience. In my spare time, I am an avid color enthusiast and makeup lover. I enjoy experimenting with new looks and find solace in creative expression. When faced with stress or the challenges of everyday life, I rely on positive songs and self-encouragement chants and hyms to maintain a positive outlook and keep moving forward.  #BCPL #Empowerment #Leadership #ProfessionalGrowth

Hello, guys! 🌟 Seeking Perspectives on Ulta Beauty: An Investment Opportunity? 🌟 Ulta Beauty has been on my radar lately, and I must say, it's quite an intriguing prospect! 🚀 As the largest specialty beauty retailer in the U.S., Ulta boasts an impressive track record that speaks volumes about its resilience and growth potential. 📈 Over the past decade, the company has consistently demonstrated stellar performance metrics: 🌟 Revenue Growth (10Y) = 15% 🌟 Diluted EPS Growth (10Y) = 24% 🌟 FCF Growth (10Y) = 26% Impressive, right? But here's the twist: despite these remarkable figures, the elephant in the room remains valuation. 🐘 While the stock trades at the lowest valuation level of the past 10 years, my valuation model places the stock's intrinsic value between $260 and $300 per share (I use 15% as my discount rate - my minimum acceptable rate of return on any investment). That's a potential 20% decline from current levels! But hey, don't just take my word for it. I'm eager to hear your thoughts! 💬 Do you see Ulta Beauty as a compounder poised for continued success? Or do valuation worries keep you at bay? Let's spark a conversation and delve into the future prospects of this beauty powerhouse. 💄✨ Drop your insights below! 👇 #UltaBeauty #InvestmentOpportunity #MarketInsights #investing #stockmarket

This move helped our same store sales grow 7x First of all: you really do have to visit your stores. It could be a part timer or agency or you or your team. But you need to get boots in there representing your brand Stores have thousands of products to manage. They won’t prioritize you as a small company So my process was simple: I visited this store personally and saw that our product location had very poor visibility Made friends with staff and I moved it to a higher traffic end cap location in front of the entrance / exit, and added a simple but enticing sign My sales in the DAY after the move were greater than the entire WEEK leading up to that If you’ve heard of big brands like Frito Lay having their own DSD distribution and store teams, this is effectively what they’re doing Is it scalable for you or someone on your small team to visit hundreds or thousands of stores frequently? Hell no. But there are great teams that can do this like Dirty Hands or Basemakers or you can get scrappy and hire some part timers in your different regions to do this type of stuff for you. Just get creative and make it happen. WHY? Because if you could theoretically 5x your sales in your top 25% of stores, you would essentially double your total revenues Btw, other things I was able to do by visiting the store: -print out customized price signs for our products -get the store to promote us on their social media -sampled with staff and told our story #grocery #cpg Chris Robb Will Ahearn Levi Filkins

Such a refreshing and transparent post from Bushbalm's founder about the double-edged sword meaning of selling out for founder-led businesses in the beauty/well-being industry, especially as we approach BFCM.   → From a customer's perspective, we tend to experience 'sell-out' as 'frustrating.' From a founder's viewpoint, this is, most of the time, a cautionary mark (especially on the first run), as overstock is more troublesome than a sell-out. While repetitive sell-outs are undeniably hyper-frustrating and not a sustainable way for growth, as customers, we can offer kindness and support to those founder-led businesses in the arena during these times.   😊 Finally, it is super refreshing to see that there is a significant segment of the beauty and well-being industry moving towards inclusion—not just from the perspective of 'diversity & inclusion' (though obviously extremely important), but also from a financial standpoint, i.e., 'high quality at an affordable price.' The market has clearly spoken, with brands like #BeautyPie leading the way (the brand recently sold out their LED Mask in 1 hour, at an RRP which is one-third of their competitors - a clear testament to the quality of their products and their extremely engaged Beauty 'OG' audience, hats down!).   ✅Well-being should be accessible to all, and it's great to see that the market/industry is listening.