Tom Welchman’s Post

Model makeover: Turning a telco into a customer-centric techco. Telcos can unlock significant value by becoming truly customer-centric enterprises, but it will take a new operating model enabled by a mindset shift and expanded capabilities

Leveraging technology is no longer optional—it's a necessity for growth. At Ybrant Solutions, we've seen firsthand how technology drives business growth, enhances customer experience, and optimises operations. 1) Growth: By adopting the latest tech, companies can streamline processes, reduce costs, and open new revenue streams. Innovation isn't a buzzword; it's a catalyst for expansion. 2) Customer Experience: Today’s customers expect seamless, personalised interactions. Technology allows us to meet and exceed these expectations, creating loyal, satisfied clients. 3) Operational Efficiency: From automation to advanced analytics, the right tools can transform how we work. Efficiency isn’t just about doing more—it's about doing better. In a rapidly evolving landscape, staying ahead means embracing change and leveraging technology to its fullest potential. #TechForGrowth #CustomerExperience #OperationalExcellence #Innovation #BusinessGrowth

Transforming a traditional telco into a customer-centric tech company is a journey of innovation and strategic shifts. I believe that telcos can embrace a customer-first approach by leveraging advanced technologies and redesigning their operating models. This involves enhancing digital capabilities, fostering a culture of innovation, and personalizing customer experiences. The transformation is more than just adopting new tech - it's about rethinking customer engagement and delivering superior value in a competitive market. By focusing on these strategies, telcos can evolve into agile, customer-focused tech companies. I would highly recommend leaders in the telco industry to give this a read. #telcotransformation #customercentric #techinnovation #digitaltransformation

Technology is driving many last-mile delivery innovations, but the human element remains crucial. Skilled workers are needed to operate and maintain the tech AND to provide the personalized touch that’s essential in customer-facing interactions. #lastmiledelivery #customerexperience

Intercom vs Zendesk → Which is the leader and what can we learn? According to Cledara data, among venture-backed technology companies, Intercom led the way with 15.3% market share, compared to Zendesk's 13.4%. Not only is Intercom the leader, they're able to charge their customers a LOT more than Zendesk. Intercom, on average generates 107% more revenue from a customer than the average Zendesk customer.

By Forging Strategic Partnerships, Tech Companies Can Add Greater Customer Value—And Increase Revenue.

🦉 ThinkOwl harnesses the power of AI and automation to transform your support teams. The customer service software suite improves the quality of customer support and helps create memorable customer experiences. For more details, click the link. #CustomerService #ArtificialIntelligence #servicedesk #Helpdesk #CustomerExperience #CustomerSupport #BusinessProcess #Automation #ContactCenter #CustomerJourney #CX #OwlDesk #ThinkOwl

Here's a caption about the future belonging to those who leverage tech for customer good: The future is customer-centric, and technology is the key. Those who use innovation to make lives easier, better, and more fulfilled will win. #customercentric #futureoftech #innovation

CBC is revolutionizing collections with today's technology. Innovate.💭Integrate. 💡 Automate. 💥 Communicate. #revcycle #CBConsistentlybettercollections #healthcarecollections #patientexperience #innovate #integrate #automate #communicate #integratedcommunicationstrategy

A customer-centric model is critical for new technology vendors. Without user feedback in early stages, well-intentioned innovations may fall short of real-world customer needs. The absence of an efficient feedback loop can make the difference between efficient growth and a growth-bottleneck. Tune in with Scott Albro, co-founder and CEO of Goldie.ai, and John Common for insight on tailoring tech that builds scalable adoption. #AIin2024 #NewTechnology #ScalableGrowth #B2BGTM #B2Btech #EfficientGrowth #GrowthDriver