The Springs Living empowers employees to do One Thing, the right thing, for quality -- the quality of relationships, quality of work, and quality of you. The stories of doing this well are abundant across all of our communities, so when we asked residents and their families to submit nominations for the One Thing Award, we shouldn't have been surprised when we received more than 145 nominations. After a thorough process, we presented residents and families with the finalists' stories to vote on, resulting in a tie. Alison Cook, memory care administrator at The Springs at Greer Gardens in Eugene, Oregon, is known for her unparalleled loyalty, attitude, and attention to detail to the residents. When almost no one else will advocate for residents, including themselves, she not only remembers what each resident’s detailed needs are but ensures these needs are addressed in a timely fashion. She has proven time and time again that she is willing to work tirelessly long hours, listen to and respond to problems, and ensure that the smallest of details are completed with an impressive amount of attention. A family member wrote of how the decision to move their loved one into memory care was made easier knowing Alison was there. Leland Gustafson, plant operations director at The Springs at Bozeman in Montana, is an exceptional manager with no turnover on his team since the opening of this community. He leads by example, as he’s often seen rushing to his next assignment, joking with residents, and expertly finding solutions to problems. Whether he is in the community or not, his team works at full speed and always with smiles on their faces. The team has been praised for going above and beyond, including helping residents troubleshoot technology and cleaning apartments if the housekeepers are out. Leland and his team go above and beyond in providing timely, thorough, and caring experiences every day for all residents. #onething #onethingaward #quality #CX #residentexperience #teamsprings
Jyllian Rogers
1mo
awww Leland!! He is the best!
Founder & CEO at The Springs Living, LLC
1moAmazing people. Congratulations!