The Dorchester’s Post

I have always structured my spa business around the six C’s - my CORE elements. We nurture COMPASSION in every facet of our spa: 🌿 Client-Centered Care: We prioritize deepening our understanding of our client's unique needs, challenges, and aspirations. By guiding them through personalized pre-treatment rituals, we create spaces of comfort and trust where compassion flows freely. 🌿 Internal Empathy: Our spa functions as a nurturing sanctuary where compassion is not just a value but a way of being. We foster a culture of mutual respect, support, and kindness, cultivating an environment where every team member feels seen, heard, and valued. 🌿 Professional Collaboration: Through compassionate partnerships with hotels and industry peers, we share knowledge, resources, and insights, enriching our collective ability to serve. This collaborative spirit ensures that our offerings remain infused with compassion, enhancing the well-being of guests, employees, and collaborators. COMPASSION guides every step of our journey, creating spaces of solace, understanding, and healing.

In the realm of luxury hospitality, where guests seek unforgettable experiences and impeccable service, empowerment plays a pivotal role in elevating the standard of excellence. Empowerment in this context refers to the process of granting employees the authority, autonomy, and responsibility to make decisions that directly impact the guest experience. This article delves into the significance of empowerment in luxury hospitality and highlights the numerous benefits it brings to both guests and employees alike. Personalized Guest Experience: Empowerment allows frontline staff to personalize the guest experience, tailoring services to meet individual preferences and needs. By empowering employees to make real-time decisions, they can go beyond standard procedures to create magical moments for guests, turning their stay into an unforgettable memory. Stay tuned for the next part.....

Want to start our Spa Manager course but worried how to fit it into your busy schedule? Don’t worry, our spa management course is designed for you to study anywhere and at any time, on a schedule that works for you. Click here to enrol or find out more: https://lnkd.in/gB5G9Au       #spa #spabusinesseducation

THE REVOLUTION OF WORK HR LEADERS SPA RETREAT is happening!!! For all of you HR leaders who are burned out and need some time for you to refill your cups, this is for you! Aug 28-30 (You can go to this AND still spend Labor Day Weekend how you want!) And you will NOT want to miss this retreat because it is taking place at the gorgeous and serene Four Seasons Baltimore Harbor!!! If you want rest, relaxation, and recovery but you still want to hang out with amazing people in the industry - because sometimes we need something to force us to slow down and recharge when you are in HR, trust me, I know! - then this is the retreat for you! To be clear, there will be NO content scheduled around HR for this - it's simply an excuse to take time for yourself, for self-care, to relax, be pampered, and enjoy great conversation with people who get it. In fact, the Revolution of Work is all about moving the focus from humans acting like robots to humans being humans. So from Aug 28-30, you'll get 2 nights at the Four Seasons, spa services, time at a luxurious pool overlooking the harbor with drinks and food served while you're lounging, room service breakfasts, spa or pool lunch, dinner amongst everyone attending, and happy hour on the top of the hotel overlooking the beautiful city at night. Really, it's like a vacation that you can mark off as work because it's with people in the industry, so think of it as networking but chill AF and you'll leave refreshed instead of frazzled. Because we deserve to be more recharged and relaxed as opposed to being burned out!!! If you're interested, the price per person is $2200, and the first 10 people who sign up and submit the deposit will have the choice to pick an Augustinus Bader or Biologique Recherche 50-min facial as one of their spa services! DM me or email me at anessa@fikeandco.com to sign up! (Deposit is $500! Payment plan for rest available.) This retreat has a MAX attendance of 40 people - and I have a list of 75 people who showed interest when I initially posted about a spa retreat - so if you want your spot, make sure you snatch it up!!! And if you want to take a look at the venue and where you can find yourself if you sign up for this retreat, check it out here: https://lnkd.in/e8p5JVzK #retreat #spa #hr #selfcare

Elevate Your Spa's Success with Exclusive Enterprise Pricing! At Larger Luxury, we understand the importance of fostering a welcoming environment for every guest. Our exclusive enterprise pricing offers unparalleled savings on our meticulously crafted Size-Inclusive Spa Course, designed to empower your team in creating a truly inclusive space for everyBODY. Why Choose Our Enterprise Package? 1. Unlock substantial savings on our transformative spa course for your entire team. 2. Embrace inclusivity with a comprehensive program focused on creating a welcoming experience for all clients. 3. Elevate your spa's reputation by investing in professional development tailored to meet the diverse needs of every guest. Ready to take your spa to new heights? DM us now to schedule a personalized consultation and explore how our enterprise pricing can align seamlessly with your spa's vision and goals. Transform your spa into a beacon of inclusivity and excellence. Invest wisely, invest in success! #LargerLuxurySpaCourse #TeamEmpowerment #TeamTraining #SpaEducation #SpaCourses

Mastering Spa KPIs and Setting Realistic Goals: A Practical Guide for Spa & Hotel Managers https://amzn.eu/d/3xu5OEg

Our recent ✨TEAM BUILDING EXPERIENCE✨with Hilton hotels management team was a success! This recap video celebrates their incredible dedication to Joy, human connection and positive POSITIVE WORKPLACE CULTURE as they supported each other through every step of the process. From the tutorial videos we made, to the in-person choreography lessons, we are thrilled with the COLLABORATIVE IMPACT this team bonding experience created as they celebrated their 40th anniversary in Salt Lake City! Thank you for TRUSTING us and our methodology of using movement to create this TEAM BONDING EXPERIENCE. —- 👩🔬THE SCIENCE BEHIND WHY THIS WORKS🧑🔬 During the process they were releasing this wonderful D.O.S.E of happiness, a brain cocktail explained below. ⚡️DOPAMINE - Purposefully working together towards achieving a unique goal ⚡️OCYTOCIN - United together as they move to the same beat, generating team cohesion ⚡️SERATONIN - Experiencing deep joy as they smile & laugh together on this shared multi-week journey ⚡️ENDORPHINS - Activated by physical movement. ___ 🐘 THE ELEPHANT IN THE ROOM 🐘 Yes, dancing can be incredibly vulnerable. “I’m not a dancer” a phrase used often in our society and by many companies we do this for. Generating trust and team cohesion takes time. —- 🥳THE IMPACT - A shift from vulnerability to trust 🥳 Hilton’s leadership team had a foundation of positive company culture, and by using strong communication skills and meeting them where they were at in their skill level, we were able to shift participants from a place of uncertain vulnerability to trust and collaboration. #JOYMOB #flashmob #teambonding #teambuilding #hiltonhotel https://lnkd.in/gHnmeKGz

Many people are surprised to learn that I own a facial massage studio while also working as a spa attendant at the best hotel in Switzerland. Here’s why it actually makes perfect sense for me: ▫️Investing in My Dream: While my studio is still growing, my job at the hotel helps me earn and invest back into my passion project. ▫️Learning from Clients: I love talking to our guests and learning about their needs and preferences. This real-time feedback helps me tailor the services at my studio. ▫️Embracing Excellence: Working at a top-tier hotel, I get to see what exceptional service looks like every day. I’m constantly inspired to bring these high standards to my own business. How do you balance your main job with your personal projects? I'd love to hear your stories! #PassionProject #WellnessJourney #BusinessGrowth #CustomerExperience #HighStandards

✨ The Power of Farewell: The Secret to Returning Guests   In the world of luxury hospitality, every interaction with a guest is an opportunity to create a lasting memory. The farewell upon departure is a profound moment that leaves an indelible mark and can decisively influence their decision to return to your hotel. As leaders in the hotel industry, you possess the power to transform farewells into unforgettable memories.   💡 3 Tips for an Exceptional Closure:    Personalization Beyond Par: The magic lies in the details. Train your staff to use the guest's name while bidding farewell. It's amazing how such a simple gesture can make them feel valued and cherished. Personalization doesn't stop at the front desk; ensure that every team member, from the concierge to the housekeeping staff, is involved in this personal touch.   Planting Seeds of Return: Instead of a mere goodbye, plant the seeds of anticipation for the next visit. Share upcoming events or enhancements that guests can look forward to. A friendly reminder of your impeccable amenities and services can create excitement for their next stay, turning a farewell into a "see you soon!"   Gift of Appreciation: Consider gifting a small token of appreciation as a parting gesture. It could be a handwritten thank-you card, a souvenir emblematic of your resort or a locally crafted item as a reminder of your destination. This thoughtful parting gift can ignite a warm feeling in their hearts and reinforce their connection with your property.   Elevate Your Farewell   By implementing these best practices, you can create closures that resonate deeply with your guests, fostering loyalty and repeat business. Remember, the difference between a simple goodbye and a heartfelt farewell lies in the effort you invest in those final moments.   ‘SUBSCRIBE TO JADEPOINT’ – to learn more Performance Jewels https://www.jadepoint.com/ to learn about our quality and excellence services.   #LuxuryHospitality #HotelIndustry #PerformanceTraining #Teamwork #Innovation #GuestExperience #Empowerment

Innovation and technology on their own might not be enough to drive a hotel's brand. Guests are looking for hospitality and personal experiences, technology cannot cater to that without the touch of human personality. Therefore, innovation can work as a tool that can maximize and assist the available human resources. #HotelInnovation #HotelHospitality #HumanInteraction #HotelTrends