Terezia Batovskaโ€™s Post

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Analyst Relations, Strategy & Market Insights at Bloomreach

The legendary Forrester Wave is getting a facelift and ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฐ๐—ต๐—ฎ๐—บ๐—ฝ๐—ถ๐—ผ๐—ป๐˜€ ๐˜„๐—ถ๐—น๐—น ๐—ฏ๐—ฒ ๐—ฒ๐˜ƒ๐—ฒ๐—ป ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ถ๐—บ๐—ฝ๐—ผ๐—ฟ๐˜๐—ฎ๐—ป๐˜ ๐˜๐—ต๐—ฎ๐—ป ๐—ฒ๐˜ƒ๐—ฒ๐—ฟ . . . More voice to the customer means: โžœ mandatory reference calls instead of surveys โžœ the market presence indicator is replaced by customer feedback halos  ๐Ÿ’ซ โžœ there will be a Customer Favorite marker (but watch out because it's not guaranteed per each Wave) Other changes include: โžœ no more grey dots for non-participating vendors โžœ 3 bands on the grid instead of 4 (goodbye Challengers) โžœ new digital Wave experience on the Forrester website What does it mean for the AR pros? ๐—ž๐—ฒ๐—ฒ๐—ฝ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—บ๐—ฎ๐—ฟ๐—ธ๐—ฒ๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ป๐—ฑ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—ฝ๐—ฒ๐—ผ๐—ฝ๐—น๐—ฒ ๐—ฒ๐˜ƒ๐—ฒ๐—ป ๐—ฐ๐—น๐—ผ๐˜€๐—ฒ๐—ฟ ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐—ช๐—ฎ๐˜ƒ๐—ฒ ๐—ฝ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€ ๐˜๐—ต๐—ฎ๐—ป ๐—ฏ๐—ฒ๐—ณ๐—ผ๐—ฟ๐—ฒ! This is the time you've been saving your best customer for: - show up with big recognizable logos (at least 1000 employees) that mimic the typical Forrester clientele - have the clients present a thoughtful positive story about how they use your product This update leaves a few question marks on the table (at least for me): โ“why is customer feedback becoming so important ๐’๐’๐’๐’š ๐’๐’๐’˜ โ“how is it going to be objectively measured / scored โ“isn't not graying out non-participants create even more confusion in reading and digesting the research It's clear Forrester needs to make Waves in the market (pun intended) and I am excited to see these updates pan out in my first Wave with a facelift kicking off in a few weeks ๐ŸŒŠ ๐ŸŒŠ ๐ŸŒŠ #analystrelations #ARchat #Forrester #ForresterWave

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I attended the June 25 webinar with Danielle Jessee. I recommend trying to find and watch the recording as she did a really good job addressing most AR prosโ€™ questions. She addressed why customer reference phone interviews. You/I can still have a skeptical view of this approach, but she addressed it. As for gray dot, Forrester was the only firm that Iโ€™m aware of doing that. I believe thatโ€™s the way to go because so few buyers go much beyond the graphic. IDC policy in this topic isnโ€™t satisfactory, and the same for Gartner. But I imagine Forrester saw the landscape of vendor eval reports and determined why use gray dot if others arenโ€™t, and Iโ€™m sure they grounded the decision to some degree in client feedback.

Chris Burrell

Director, Analyst Relations at Zscaler

1w

I'm hearing that this volume of actual reference phone calls may present logistical / scheduling challenges for the analysts. E.g. 3 reference calls (1/2 hr each) vs. 10 vendors + schedule/reschedules = 15+ hrs Anyone heard anything in that regard?

Elena Hutchison

GTM Executive | Advisor | Board Member | Former Chief Strategy Officer at Medallia

1w

I totally agree with you about the gray dots - thatโ€™s a loss for the market. But the rest I think are pretty positive changes - especially the references. Interesting way to zig while Gartner zags.

Barry Stuart

COO at SageCircle, transforming analyst relations

5h

This meme is perfect.

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Ludovic Leforestier

Industry analyst relations, B2B tech influencer relations & thought leadership veteran, founder of Starsight and co-founder of the IIAR>, IBM, Oracle, Criteo alumni #ARchat, IIAR> Certified Professional

1w

Good points overall Terezia Batovska. IMHO the Wave was a better methodology than the MQ but over-engineered. My main concern is whether it'll still be of use for early adopters? See my take here > https://www.linkedin.com/posts/lludovic_introducing-forresters-interactive-wave-activity-7209871720692793344-LkNz?utm_source=share&utm_medium=member_desktop

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Radha Reddy Dandu

Customer Success Manager/ Client Advocacy Reference Manager at Capgemini

1w

I think this is a great visual to showcase the importance of Customer champions or Client Advocates. They are required for various forms of advocacy not analyst surveys alone. Hence prioritising the required advocates is essential. If we are delivering well, we also need to focus on treating and prioritising advocacy requirements to generate the desired client intimacy.

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I feel targeted by this meme... ...but by whom?

Brian Walker

Strategic Advisor | Mixologist | Analyst | Commerce & Martech veteran

1w

Love these posts!

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