The legendary Forrester Wave is getting a facelift and ๐๐ผ๐๐ฟ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฐ๐ต๐ฎ๐บ๐ฝ๐ถ๐ผ๐ป๐ ๐๐ถ๐น๐น ๐ฏ๐ฒ ๐ฒ๐๐ฒ๐ป ๐บ๐ผ๐ฟ๐ฒ ๐ถ๐บ๐ฝ๐ผ๐ฟ๐๐ฎ๐ป๐ ๐๐ต๐ฎ๐ป ๐ฒ๐๐ฒ๐ฟ . . . More voice to the customer means: โ mandatory reference calls instead of surveys โ the market presence indicator is replaced by customer feedback halos ๐ซ โ there will be a Customer Favorite marker (but watch out because it's not guaranteed per each Wave) Other changes include: โ no more grey dots for non-participating vendors โ 3 bands on the grid instead of 4 (goodbye Challengers) โ new digital Wave experience on the Forrester website What does it mean for the AR pros? ๐๐ฒ๐ฒ๐ฝ ๐๐ผ๐๐ฟ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐๐ฐ๐ฐ๐ฒ๐๐ ๐ฝ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐ฒ๐๐ฒ๐ป ๐ฐ๐น๐ผ๐๐ฒ๐ฟ ๐๐ผ ๐๐ต๐ฒ ๐ช๐ฎ๐๐ฒ ๐ฝ๐ฟ๐ผ๐ฐ๐ฒ๐๐ ๐๐ต๐ฎ๐ป ๐ฏ๐ฒ๐ณ๐ผ๐ฟ๐ฒ! This is the time you've been saving your best customer for: - show up with big recognizable logos (at least 1000 employees) that mimic the typical Forrester clientele - have the clients present a thoughtful positive story about how they use your product This update leaves a few question marks on the table (at least for me): โwhy is customer feedback becoming so important ๐๐๐๐ ๐๐๐ โhow is it going to be objectively measured / scored โisn't not graying out non-participants create even more confusion in reading and digesting the research It's clear Forrester needs to make Waves in the market (pun intended) and I am excited to see these updates pan out in my first Wave with a facelift kicking off in a few weeks ๐ ๐ ๐ #analystrelations #ARchat #Forrester #ForresterWave
I'm hearing that this volume of actual reference phone calls may present logistical / scheduling challenges for the analysts. E.g. 3 reference calls (1/2 hr each) vs. 10 vendors + schedule/reschedules = 15+ hrs Anyone heard anything in that regard?
I totally agree with you about the gray dots - thatโs a loss for the market. But the rest I think are pretty positive changes - especially the references. Interesting way to zig while Gartner zags.
This meme is perfect.
Good points overall Terezia Batovska. IMHO the Wave was a better methodology than the MQ but over-engineered. My main concern is whether it'll still be of use for early adopters? See my take here > https://www.linkedin.com/posts/lludovic_introducing-forresters-interactive-wave-activity-7209871720692793344-LkNz?utm_source=share&utm_medium=member_desktop
I think this is a great visual to showcase the importance of Customer champions or Client Advocates. They are required for various forms of advocacy not analyst surveys alone. Hence prioritising the required advocates is essential. If we are delivering well, we also need to focus on treating and prioritising advocacy requirements to generate the desired client intimacy.
I feel targeted by this meme... ...but by whom?
Love these posts!
I attended the June 25 webinar with Danielle Jessee. I recommend trying to find and watch the recording as she did a really good job addressing most AR prosโ questions. She addressed why customer reference phone interviews. You/I can still have a skeptical view of this approach, but she addressed it. As for gray dot, Forrester was the only firm that Iโm aware of doing that. I believe thatโs the way to go because so few buyers go much beyond the graphic. IDC policy in this topic isnโt satisfactory, and the same for Gartner. But I imagine Forrester saw the landscape of vendor eval reports and determined why use gray dot if others arenโt, and Iโm sure they grounded the decision to some degree in client feedback.