Tecovas’ Post

TechCrunch Found recently interviewed Tecovas' founder for the their latest podcast episode titled "Making DTC Western Wear Work with Paul Hedrick from Tecovas." In this episode, Paul dives deep into how social media played a crucial role in the early days of Tecovas, the challenges of modernizing the traditional Western wear industry, and his unique approach to fundraising. Plus, they discuss the exciting details of Tecovas' retail expansion! Tune in to learn more about Tecovas' journey and the lessons we've learned along the way. You can listen to the episode wherever you get your podcasts. 🎧 #tecovas #techcrunch #westernwear #entrepreneurship

Here we grow again! Team Tecovas is thrilled to be adding 10 new stores to our retail fleet this year! We are looking forward to bringing our high quality Western products and radical hospitality to even more folks from coast to coast. We are currently hiring Store Managers, Assistant Store Managers (full-time and part-time), and Sales Associates across the country to join our boot crew.  Check out a full list of our open roles at tecovas.com/careers and throw your hat in the ring to join the team today! #RetailJobs #NewStoreOpening #SanDiego #Philadelphia #Tampa #SanAntonio #SanJuanCapistrano

Before Team Tecovas dove into the busyness of the holiday season, we sat down with our dedicated Customer Service Operations Manager, Krystal Kay Cortez, to hear her campfire story. Krystal Kay, or KK as we know her, has been with Tecovas since 2019 and has played an integral role on our Customer Service team. 🤠 Can you tell us a little more about your role with Tecovas?  I am honored to be the Customer Service Operations Manager. Collaborating with a dynamic team, I oversee critical operations such as quality assurance, training, communication, and improving processes that contribute to our exceptional customer service. 🤠 What does radical hospitality mean to you, and how does that come through in your training process?  Radical hospitality is a huge focus of our training. We know Tecovas would not exist without our customers, so we seek to welcome everyone regardless of their background or circumstance. Our job is to ensure every customer feels cared for and knows they can count on us for assistance. I like to say “if you take care of your customers, they will take care of you.” 🤠 Tecovas has a lot of great and loyal customers - can you share one of your favorite customer stories with us?  One of my favorite customers is someone who started her email with, “when the going gets tough, the tough go shopping” and ended with, “Thoughts become things, choose the good ones” This customer was diagnosed with cancer and was treating herself to one of our clutches since she planned to be a survivor. Through our Texans on Service program, we gifted her a tote to match her clutch. Throughout the conversation, she was incredibly positive and thankful for our assistance. A few weeks later, she emailed to let us know she was cancer-free. Her correspondence inspired many of our agents, and to this day, I often think about the powerful words she shared! 🤠 The busy holiday season is right around the corner, what are some things the CX team is doing to prepare for the higher volume of customer inquiries and requests?  We are focused heavily on training new hires to assist with higher call volume and conducting continuous training to keep the team up-to-date while boosting the quality of service we offer. While we may be assisting more customers in Q4, it is crucial to us that the quality of service we provide doesn't waver. Lastly, our team has been focused on creating a team atmosphere designed to grow future leaders in our department and ensure the Customer Service team is ready to support the exciting growth of Tecovas.

As the holiday season approaches and the year comes to an end, we sat around the campfire with Kim Heidt, our Chief Retail Officer.  Here’s what Kim had to say about our growth this year: “Tecovas is thrilled to have 8 additional stores in new markets as we approach the holiday season. We know that customers are shopping differently - primarily due to the ease of online and mobile shopping - and we recognize that and want to be part of an innovative in-store shopping experience. Retail stores have become more about creating experiences and sharing meaningful in-person relationships with consumers. Our stores allow us to bring to life what we do best at Tecovas: provide hands-on experiences with our quality products, showcase radical hospitality, and demonstrate a celebration of Western values. We hope you visit a store near you and get to know some of our amazing team this holiday season! The Tecovas Retail Team can't wait to show you the true spirit of the West!” Check out our current openings at tecovas.com/careers if you’re interested in joining the Tecovas Team.  #hiring #retail #newstoreopenings #Tecovas #growth #business #retailstoremanager #storemanagement

Thanks for the birthday wishes, Austin Gamblers, and to our team and customers for 8 great years! Cheers to many more! 🤠

As the leaves start falling and the air gets crisp, Team Tecovas is starting the search for Seasonal Sales Associates to help wrangle boots, delight our customers and spread some y’alliday cheer! Being a Seasonal Sales Associate at Tecovas means YOU get some great perks, too - like a generous employee discount, free boots and holiday bonus eligibility. Head on over to our job board to apply for a seasonal position at your local Tecovas store today! 🤠

When you walk into the Tecovas store in Denver, CO, you’ll meet Assistant Store Manager Guillermo Piñon, and if you’re lucky, you’ve seen his mastery of leather and product care. We sat down with Guillermo this month and asked him how working for Tecovas allows him to showcase his passion in a way that aligns with our Spirit of the West culture. 🤠 What is your favorite part of working for Tecovas?  The people. Our customer base is full of incredible folks who make every day something to look forward to. My colleagues create a great environment to be in and provide innumerable opportunities to better myself and others each time I walk through our doors. 🤠 How did you learn how to boot shine?  What’s your best tip for taking care of boots?  Growing up, I participated in raising a variety of livestock for show and market. After consistent wear in questionable conditions, I looked to YouTube and online forums to extend the life of my boots. I also played baseball and took an interest in leather care and re-lacing early on, which led to leather working and repairs at a deeper level. My best tip for caring for boots would be to invest in high-quality products specified for hide type, as certain tools work better for certain applications. Cream polishes provide incredible protection on top of the great shining properties, and a good neutral option allows for more versatility in any collection. 🤠 How do you share your knowledge of boot and leather care with customers? I always walk through the process with customers, explaining product information, methods, and substitutions. Many times, I write down specific details for customers so they have the proper resources to shine their boots on their own. 🤠 How do you approach our culture of radical hospitality in customer service? Every time a customer comes in, there is an opportunity to make a new friend. Personal connection is incredibly important these days, and most people don’t expect that additional effort in a retail setting. I am a people person in general and want nothing more than for our customers to leave our store feeling comfortable and confident in whatever item they decide on. The more I get to know about people, the more I can help them make the appropriate decisions for their boot needs/desires.  Guillermo is just one of our talented boot slingers whose passion is showcased in our stores.  If you are interested in seeing what opportunities are available near you, check out our current openings at tecovas.com/careers!