TEAM Wireless - Verizon Authorized Retailer’s Post

Get to know more about your fellow V Teamers & play along by answering the questions in the comments! #workbestie #worklife #careers 1. What was your first phone? 2. What’s on your lock screen? 3. Do you know what a ring back tone is? 4. Do you call, text or video call? 5. For unanswered calls, do you leave voicemails or text immediately 6. Read receipts on or off? 7. How long have you worked for Verizon? 8. What’s your favorite part about working for Verizon?

My fastest time to customer contact so far? 1 minute. Sort of. Whenever I join a new team, I always race myself to see how quickly I can get in touch with real customers. I've only been at Stable a few weeks. On my second day, I met Austin McRobbie and expressed my interest to get on a customer call. It was 2:59pm and he responded, "I have a call in one minute. Want to join?" I shadowed the call, took lots of notes, and intently listened to an overworked HR rep discuss their need for operational stability (pun intended). Mission accomplished! I've been on several calls since then, and have another one in a few minutes. If you're craving more customer contact, it never hurts to ask. Happy designing!

Very interesting question and view to being an employer and being an employee.

Wishing you and your family a very Happy Holi. May the vibrant colours of Holi paint your life with Joy, Happiness and Peace. Reflection4# - A high-volume short-term project successfully ramped up and ramped down within a span of four months, achieving completion I'm sure many of you have been part of projects in your careers where seasonal volume fluctuations are par for the course, dictated by the industry your client or company operates in. Allow me to share an experience that has shaped me into the operations leader I am today I once worked for a company entrenched in a high-volume seasonal business, where we were tasked with managing every facet of the operation. And when I say everything, I mean everything ·        Work with our clients to understand this year Plan/Forecast for business to be done by us ·        Create a comprehensive business plan for the Season ·        Discuss hiring plan with consultants, service providers ·        Hiring temporary Resources ·        Training those resources ·        Identifying and allocating work desks for these resources ·        Hiring Desktop/Hardware for them ·        Work with IT to setup Citrix/other networks to client systems ·        Start with Production in phases ·        Managing Peak Volume with precision as per SLA ·        Regular communication channels with customers ·        Discuss learnings/shortcomings from the season ·        Wrapping up the season with High 5 Through this experience spanning three intense seasons, I learned invaluable lessons. As an operations leader, it became apparent that taking end-to-end responsibility for customer satisfaction is paramount. This entails owning the entire service delivery process, navigating through people challenges, and keeping the team motivated during critical volume periods. Moreover, it taught me the importance of fostering seamless collaboration within a large team of over 250 individuals to achieve our collective deliverables and goals This journey has undoubtedly honed my leadership skills and instilled in me a deep confidence for the complexities and nuances of managing operations in dynamic and high-pressure environments.

Now that is investing in your employees!

This month at Vensure Employer Solutions, we are highlighting Customer Service. I have been posting some key components of delivering good customer service and wanted to continue with another component that helps to keep everyone coming back, and that is: "Responsiveness". Time is a very valuable asset in the business world. Waiting long hours or days to get a response to a simple issue that could be resolved in 10 minutes can be very discouraging. Promptness is critical—the faster you’re able to resolve your customers’ issues, the better their overall experience. #CustomerService, #CustomersFirst, #Customers, #BrandBrigade, #WeAreVensure Travis Bruyere Amanda Drew Sarah Gunn Beth Griffith Kristine Soukup Veronica Cross Morgan (Mo) Matte Walter Sabrin Andrea Calderón Botero Gustavo Caraballo Eva Police Samantha Randall Amanda Thompson Amanda Pineiro Tara Green Melesha LaRoche Viviana Ramirez, MBA Erin Covington Vaishnavi Das Luisa Cano Perry Cohen William Kane Meredith Walsh David Bercow Stephen Hanselman Alexis Laurie Joseph Hardin Maria Alejandra Roldan Rojo Catalina Castrillon Rua Alexandra Blanco Matthew Glynn, CPCU TJ Harrington Rob Peery Spencer Packer Erin Becker Paul DeJonckheere Rajesh Meshram Sahil Chawla Abhishek Mathur

How can we as IT Professionals change the stigma of the Help Desk being a 'less than' position to what it really is, an honorable profession? Here is my take on the IT End-User Support profession, and it is one that I am working to implement at Colonial Group. At our Service Desk we provide great customer service to our end users, and this is why: I work here to provide for my family. The folks that work here all do so to provide for their families. Yes, we work here in a for-profit business, and we receive fair compensation for our work here. I understand that if I do my job well, the company succeeds and makes more profit which allows the company to keep me employed, etc., etc. But the people working here are working here primarily to provide for their families.  As such, when we support the people that work here, we are supporting how people live (pay rent/mortgage, pay for food and education, pay for medical expenses). So, when someone is having an IT issue that is getting in the way of them doing their job or getting the way of the company doing its best, it is not an inconvenience for me, it is an honorable position for me to be in to provide assistance and resolution. When I can help someone get back to performing their job functions as needed, I am helping all those people that depend on this end user from a work and personal perspective.  So, as a team of IT End-User Support Professionals we are not just some people that sit in the dark and condescend to folks on the phone. We are a team of caring people that do what is necessary to get the end-user back to work in a way that is kind and professional. We are approachable people willing to provide a service level that exceeds the requestor's urgency level. IT End-User Support is an honorable profession and one that keeps companies running and families fed. 

Each year, the Postal Service designates the third full week of May as “Mailbox Improvement Week.” For more on how to improve your mailbox, see the latest Postal Bulletin at https://b.link/93b68p5c #usps #unitedstatespostalservice #postalservice #jobs #career #careers #hiring #hiringnow

Each year, the Postal Service designates the third full week of May as “Mailbox Improvement Week.” For more on how to improve your mailbox, see the latest Postal Bulletin at https://b.link/93b68p5c #usps #unitedstatespostalservice #postalservice #jobs #career #careers #hiring #hiringnow

"Customers have many choices. If they’re coming back to your store, “Someone” has done a great job building a relationship with them, while building trust and creditability for your store. Now that “Someone” is gone."-Sally Whitesell Why are your "someone's" leaving? Continue reading below... https://lnkd.in/euWsYWde #swservicesolutions #fixedopstraining #fixedopsuniversity #serviceadvisortraining