Taylor Nelson’s Post

.@Zendesk users, don't miss their upcoming What's New event on Nov 8. Just a sample: 5️⃣ Five mini masterclasses that guide you through the latest Zendesk releases 😃 Deliver superior employee experiences 💬 Better conversational CX with #ZendeskAI

Time for another CX All Star! 🌟 Onboarding plays a critical role in a customer’s experience - not only as one of the first relationships they experience with your company, but also establishing the foundation of their program with you and setting customers up on a trajectory for success. I'm thrilled to shine the January spotlight on one of our exceptional CX services stars and share more about his contributions to the team - Graham Grome!! 🌟 Customer-Focused Since Graham started at Demandbase, he’s really taken the bull by the horns! His knack for spotting challenges before they happen and attempting to change the outcome is something to be treasured in a vault! Identifying the need to work with UK/EMEA customers solely, where we didn’t have coverage, saved many customers from having hardships of meeting during odd hours. When changes to CSAT were introduced, Graham quickly adapted, put into practice, and shared successes with the teams, ushering in a perfect score of 5 consistently!!! These changes have been invaluable to our team’s successes and sets the pace to follow suit. Continuous Optimization  Graham continues to host customer office hours weekly to support all admins and their teams! He’s currently revamping and driving engagement to these sessions after following a trend of lower attendance. Marketing these sessions, making them friendly for almost all timezones, and driving its utilization to offset customer questions for the rest of us, is, well, invaluable! Key highlight here is that Graham never stops optimizing. He continues to look for improvements in almost everything that he interacts with, constantly sharing his thoughts and proactively looking for ways to better our org. Thank you for all you do, Graham!! We love our Implementation & Services team! ��� Stay tuned as we spotlight the incredible talents that power our Customer Experience (CX) organization. Let's celebrate our heroes and their contributions together! Who is making a difference in your organization? #DBCXAllStars #Congratulations #SubjectMatterExpert #TopContributor #Teamwork #TeamPlayer #CXHeroes #EmployeeSpotlight #SuccessStory #Innovation #implementation #servicesolutions Igor Shnayder, Erika Setla, Craig Chiofalo, Angelle Stromeyer, Whitney Sieck, CPTD®, George Walters, Ken Rosen, Demandbase, Kate Kisiel, Jeff Darger, MSPM, Melissa Cornett

Creating Memorable Experiences: The other side of the coin. 🔍 Ever wondered what sets exceptional customer success apart? It's when your customers walk away, exclaiming, "Wow, I absolutely love doing business with them!" 🤩✨ Them being you the #csm and your organization (as a whole). 💬 Shep Hyken hit the nail on the head! The secret lies in crafting unforgettable experiences that ignite a desire to share their journey with others. 🌐🗣️ 🚀 As customer success professionals, we hold the power to make a lasting impact. Going above and beyond, we transform transactions into relationships, problems into solutions, and customers into advocates. 🤝💯 📣 Let's focus on delivering remarkable value, personalized interactions, and proactive support. Share your thoughts on how you create memorable experiences for your customers in the comments below! ⬇️💪🔓 📅 Upcoming events: ▶︎ TubroTalk (Amsterdam): Aug 31 | Sign up here: https://lnkd.in/e8dydmuA New here? Follow us, join our tribe! Everything you need to know about us: https://lnkd.in/eZV4mY3X 💬 Our slack channel: https://lnkd.in/eFVnH3S4 Found this post helpful? Be a knowledge sharer, hit "Repost" 👇 #CSConnectCommunity #ReimagineTomorrow #customersuccess #csm #communitybuilding #community #buildinginpublic #customersuccessmanager

👀 Will we see you at #ZendeskRelate 2024? https://zdsk.co/4aJBfQB 🔥 Whether you're joining us in person or online, you can bet that you'll walk away with powerful CX strategies. Join Lisa Kant and other Zendesk executives at the hottest spot in CX.

@Zendesk is No. 1 across all segments according to G2! These aren't just cool badges - they mean that our customers can be confident they won't have to swap out Zendesk as they scale and grow. And it's our privilege to be part of that journey! 🏆 Enterprise 🏆 Mid-Market 🏆 SMB

Huge shoutout to Vivian Toledo Augusto for spearheading our AMA session last month, and answering all sorts of questions on how customer success and community managers collaborate. 🚀 If you haven't got the time to go through the Slack channel or missed it, we've compiled Amanda's expertise into this wrap-up! 👇 https://lnkd.in/gGb2RT_4 She offered valuable insights and practical advice for optimizing collaboration and maximizing impact on: 🛠️ Customer expectations vs organizational capabilities 🌱 Customer onboarding and adoption strategy 📈 Feedback and Insights And more! Next time though? Come join us and ask some questions of your own. 😉

Unlock the Power of Smiles in Business! 😊✨ Did you know that studies show smiling can increase sales by up to 20% and enhance trust between clients and colleagues? From creating memorable customer experiences to fostering team morale, a genuine smile is a game-changer. Let your warmth shine through, leaving a lasting impression and building trust, ultimately driving success. It's not just a gesture—it's a proven tool for business growth. #SmilePower #BoostSales #BuildTrust

A huge thank you to Customer Success Snack for the arranging Paris x Customer Success Snack last Friday at the Cegid offices in Paris. It was my first opportunity to connect with the Customer Success community in France since moving and it certainly did not disappoint. My top two takeaways from the round-table discussions I took part in were: 1) Talk about the Return on Outcomes (ROO) not Return on Investment (ROI) with your customer - change the conversation from focusing on €€€€s to focusing on the future goal(s) they want to achieve. 2) Share that Customer Success Plan with your customer don't keep it as an internal document - make it a regular part of your conversations with them to ensure you're aligned on where your partnership is headed. It was also a great opportunity to meet others working in the Customer Success space - shoutouts especially to Pippa Parker Sue Nabeth Moore Mick Weijers Sally Stoewe Sally Hamdan Sibylle Frisch Julia Lacolle Antoinet Van Dalen I'm looking forward to more regular trips to Paris to continue the conversations!

🎉 An awesome evening last night co-hosting the first SuccessPAC Customer Success community event in Melbourne this year. A massive thank you to Jessica Delfino and Adam B. for volunteering their time to share their journey and insights on the evolution of their Customer Success strategy at Box and Mr Yum and Sam Quirke for moderating the panel discussion like a true pro. 🔑 My key takeaway from yesterday was that the focus of Customer Success teams will always continually shift to meet the changing needs and goals of the business. Whether your Customer Success strategy is driving additional revenue and opportunities or prioritising retention and adoption, the key is to remain flexible. #customersuccess #networking

📊 Why Zendesk Sell is Your October Game-Changer Looking to make a big impact this month? #ZendeskSell could be your secret weapon. It's designed to streamline your sales process and improve customer relations. With Trujay, migrating to Zendesk Sell is smooth sailing. We take care of all the technical details so you can focus on what matters most: your business. 👉 Intrigued? Check out our pricing at trujay.com/pricing.