Tanja P.’s Post

👂 "Listening to our customers is the key to unlocking a world of insights and opportunities. Their feedback provides a wide-angle perspective on what constitutes excellent service. By truly hearing their voices, we gain the wisdom needed to refine and elevate our offerings. Let's keep our ears open and our commitment to excellence unwavering! Picture : With Ibu Roshita Wenas #CustomerFirst #ServiceExcellence #ListeningToFeedback" 🌟

Understanding who we really are, as an individual, is a multi-faceted conundrum. It’s a big question, a huge question, with so many contributing aspects to consider. Clearly, the starting point for any journey of self-understanding, is with us, the individual concerned. This requires us to be open, honest and accurate in our assessment of ourselves. This latest blog by Jo Keeler at Belbin Team Roles (UK - Head Office) looks at how we might get a deeper understanding of ourselves. https://buff.ly/44YH4GP

At the heart of any thriving organization are its motivated and appreciated employees, recognized by their leaders and by their colleagues. Peer-to-peer recognition doesn't need to be complex. However, it can be a complete game changer for companies looking to improve their workforce culture and output. WageUp provides a solution for companies who understand and are looking to implement the invaluable power of peer recognition and employee engagement. #employeeengagement #employeerewards #employeerecognition

Just finished the course “Developing Cross-Cultural Intelligence”! Check it out: https://lnkd.in/gev-Gnj6 Lorven Technologies Inc.

When we started writing our book, How We Work With Culture, we knew there'd be the big stuff to cover - methods, case studies, our model for culturally charged commercial advantage. All of the strategic things that make us stand out. But then there are the weird bits and pieces that make up our narrative. We had to get all of that in there as well; the details, asides and idiosyncracies we've collected up over 15 years. These things make us stand out, too. From explaining why we're based where we're based and why we talk about cities, not countries; but why we don't talk about 'quanties' and 'quallies'; and why we do use the names we use; our work popping up in media studies course books; what a Kling Klang is (and why it could have been a Sleng Teng); plenty of rambling about music, obviously; and lots more besides. All of it, in its own way, important to talk about. If you'd like to download a copy of How We Work With Culture - be that for the big stuff or the weird bits and pieces - you can get it here: https://lnkd.in/e_ZXKTND

Just finished the course “Uncovering Your Authentic Self at Work”! Check it out: https://lnkd.in/gddG5tU6

A single memorable incident can create or solidify a UGR. This principle can operate for the betterment of an organisation…or it can make things worse. From 'A Culture Turned' - https://lnkd.in/grCkkQ2

Recently, I have been seeing posts about Lucy Quist upcoming Bold New Normal Conference. I have resumed reading her book, The Bold New Normal. A book I found ''bold'' because it challenges us to create the #change we want to see. A profound statement in there is ''the best person to solve a problem is the person who experiences it''. Too many times we tend to remove ourselves from the solution. If there's a problem you are faced with, why wait for someone else to fix it ? This can be applied at both the national and personal level. It is time we develop an ownership mindset. Acknowledging the challenges we have and finding a solution, because we experienced the problems and know what solution will work best . Granted, Africa has its problem but why are we allowing other people who haven't experienced our challenges to solve our problems ? How about we take steps to find solutions to our problems, rather than waiting for others to bring us solutions they hope will work for us. Let's create the #change we want to see, starting with YOU.

This experiment highlights a crucial lesson: our environment can significantly impact how our abilities and potential are valued. Being in the right environment is essential for our talents to be recognized and appreciated. We've all experienced moments where we felt undervalued, not because of our lack of ability, but because the environment didn't appreciate what we brought to the table. Joshua Bell's experience in the subway compared to the Boston Symphony is a perfect example of this. In the subway, he was just another street performer, but in the concert hall, he was celebrated for his extraordinary talent. Don't judge your value based on the opinions of those around you. Instead, seek environments that recognize and appreciate your true worth. You could be the Joshua Bell of your field, bringing immense value in the right setting.

“In this talk, Alice Borchi, Lecturer in Creative Industries, explores how people co-create culture and share cultural resources through the lens of the concept of "commons”. The concept of cultural commons is useful to understand how people co-create, manage and share cultural resources, and why these processes are necessary to create more democratic and creative approaches to the management and governance of culture”