Tahzoo’s Post

Do you find customer experience scary? Don't! Journey Logic can help. Often I'm asked, why I dive into marketing or why I dive into tech as a customer experience professional. The answer is simple, I help bring down silos and offer customer centric advice to all adjacent verticals in a business. The goal is to ensure the customer is at the center of all your business decisions. If you are looking to deliver an exceptional customer experience at every touchpoint, you need a CX partner by your side. From top of funnel, delighting customers during awareness and consideration, to onboarding, servicing and retaining. Customer experience partners are the most important investment you will make to improve ROI. Journey Logic helps provide logical advice to help your business grow and be successful. Have questions? Let's talk.

Putting together your game plan for upping your visitors' digital customer experience in 2024? Join the 94% of CX decision-makers in manufacturing and distribution gearing up to elevate their strategies. Laura Bernier uncovers the heartbeat of digital experience, sharing vital insights on tech, marketing fine-tuning, and overcoming challenges. Explore the latest article for the full scoop! https://lnkd.in/eJ5t296C  

Today is #StartupSunday and we are talking about #customerexperience: Voice of the CustomerHow Ticketmaster can improve customer experiences - What do you understand about your own #business and its #customer #experience? For more #marketing, #sales, and #CX tips, follow us on all social media platforms. We dive into different #marketingstrategies and #salestips topics each day!

Digital transformations offer orgs a pathway to enhance customer experiences, creating a competitive edge in an expanding digital landscape. #businessbudgeting #businessculture #customerexperience #digitaltransformation #strategy #workflows

Investing in customer experience is crucial during economic uncertainty. Shift budgets from traditional spending to prioritize digital experiences, data-driven insights, and upskilling employees. These investments will enhance customer connections, foster loyalty, and ensure long-term success. #CustomerExperience #DigitalTransformation  

🚀I’m kicking 2024 off with some great news! 👩🏽💻One of the articles I wrote last year for MyCustomer.com has made it in the top 10 most popular articles for 2023! 🤓The article was titled ‘How to maximise the financial impact of your CX programme.’ 🧐My top tips from the article in order to get the most out of any CX transformation are: 1️⃣Understand the state of Customer Experience for your organisation based on data. 2️⃣Set measurable goals - nothing wishy washy… 3️⃣Create a clear action plan with key milestones and enough time to measure results! https://lnkd.in/eyvd8pCj

“The Gist -Customer-centricity. Ensure journey orchestration prioritizes customer needs over brand expectations. -Business goals. Establish balanced attention to both customer and business objectives in your strategy. -Win-win scenario. Create outcomes that benefit both customers and the business, fostering loyalty and growth. Customer journey orchestration promises improvements to the customer experience by offering brands the ability to tailor the steps, reactions and automations that occur as a consumer makes their way through the buying process and beyond, across all the physical and digital experiences that a brand provides. However, it can often be approached from the perspective of what the brand wants the customer to do, and not the other way around. While this creates efficiencies for marketers and CX professionals, it doesn’t live up to the full potential of a customer-centric journey that gives the customer what they want, when, how and where they want it.” Gain valuable insights on how to build a customer-centric journey orchestration with this informative CMSWire article by Greg Kihlstrom, Co-Founder & Board Member of onHue, and Matthew Egol, founder and CEO of JourneySpark Consulting, at the link below: https://ow.ly/aaYO50QY9Ke #CustomerCentricity #CustomerExperience #CustomerJourney

Today’s technology leaders can become drivers of business impact by becoming a champion for the customer. Companies can expect to make an average of 1.7X ROI within three years of investing in customer experience.

Personalized Customer Experiences Through Technology. Buyers are every business’ lifeline. If in short supply, whether due to poor advertising, high competition, or a lack of personalized customer experiences, small companies falter with a low return on investment. In the latter case, where business owners don’t connect with their consumers, businesses tank simply because they cannot build loyalty. We’ll explain how tech tools can revolutionize efforts. Read more here - https://lnkd.in/g-BEy3Pn

Nice Sunday read 🚀 "Transforming Customer Experience for an On-Screen World" In today's rapidly evolving digital landscape, providing exceptional customer service has become more critical than ever. That's why I picked up this insightful book that delves deep into the world of digital customer service and how it can truly transform the way businesses interact with their customers. Discover the latest trends, innovative strategies, and best practices to optimize customer experience in this on-screen era. From AI-driven chatbots to personalized interactions, this book is a treasure trove of valuable knowledge for all customer-centric professionals. I've already come across some game-changing ideas that I can't wait to implemented with my team. I firmly believe that a top-notch customer experience sets companies apart from the competition, and this book provides the roadmap to achieve just that! So, whether you're in the realm of digital marketing, customer support, or business leadership, don't miss out on this enlightening read. Let's transform the way we connect and serve our customers in the digital age! #CustomerExperience #DigitalCustomerService #SundayReading #bookrecommendations #digital #tech #digitaltransfomation #book