I have the privilege to be on the operating-edge of deploying production AI agents into Customer Support, achieving substantial results. But last week, I noticed a prominent vendor STILL using out-of-box Zendesk with auto-replies... I compiled examples of tickets where Tico, an award-winning Conversational AI Agent resolving 6000+ tickets/monthly (without ever reaching a human) – deployed directly on Zendesk. The journey to 96% deflection starts with approaching support as a journey – starting with breaking the mold of traditional methods, like auto-replies. From there, Customer Care leaders can maneuver Virtual Assistants in outcomes to drive – from overall resolution to efficient escalations, even revenue-generating. Reach out if you want an exclusive invite-only access to a deep-dive session into metrics around AI Agents, deployed with rich data sources and customer-centric design.
Shahzad Rashid
2mo
Impressive
Founder at Dzec Digital | Crafting Creative Digital Solutions.
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