Susan Y. Hardy’s Post

The gold standard of #customerexperience (and the path to loyalty) = Trust 🥇. Achieving trust is a crucial balancing act for one of the newest roles in the C-suite, the Chief Experience Officer—aka, the CXO. But the path isn’t yet fully paved. According to our latest report: 50% of CXOs are the first in their organization to be in the role. So, a common challenge is knowing where to start building trust within the business. #DeloitteDigital’s Chief Experience Officer, Amelia Dunlop, shared how fellow CXOs can develop a sound roadmap to demonstrate ROI to executive #leadership and stakeholders with Industry Dive. Here’s her advice ⬇️ 📈 Shift away from historical metrics and focus on measurement tools that provide actionable insight and connect to business goals 💡 Balance short-term gains with long-term vision to demonstrate the value of CX within your organization ⚡ Take a bifocal lens to your organization's experience journey and set this expectation early on with leadership Read more ➡️ https://deloi.tt/3OEnji8

Use Gartner's roundup of the top insights of 2023 to: ✔️ Identify emerging business practices ✔️ Push your thinking on new or existing issues ✔️ Anticipate future developments ✔️ Get grounded on a topic you need to understand quickly ✔️ Benchmark your organization and function against your peers ✔️ Challenge your thinking   Subscribe now for actionable, objective insight that directly impacts you and your team. #Leadership #Business #Technology #Insights

The power of thought leadership! Happy Tuesday, LinkedIn family! As we settle into the week, let's take a moment to discuss an important aspect of modern business dynamics: leadership. Beyond being experts, thought leaders are those who lead the dialogue, shape industry perspectives, and consistently challenge the status quo. Here's the unmatched value of establishing yourself or your organization as a thought leader: 🔹 Trust & Credibility: Your consistent insights and innovative approaches cement you as a trusted figure in your sector. 🔹 Influence & Impact: You not only observe but actively influence industry trends, guiding and informing consumer choices. 🔹 Greater Visibility: Sharing invaluable content and insights boosts brand recognition across platforms. 🔹 Catalyst for Growth: The benefits aren't just intangible; they lead to tangible business opportunities and new revenue avenues. Embarking on the journey of thought leadership requires a commitment to excellence, perpetual learning, and a passion to contribute genuinely to your field. It's a commitment that, when undertaken, can revolutionize how the world perceives you and your brand. Isn't it time you took the lead in shaping your industry's narrative? #ThoughtLeadership #BusinessInnovation #TuesdayThoughts #leadership

Cannot stress the importance of this enough. Very important topic with many of my clients to avoid siloed strategy, communications and decision making. Gartner is focusing on collaborative leadership in the 4th edition of our new LinkedIn newsletter. Read and subscribe now for actionable, objective insights that directly impact you and your team. #Leadership #CSuite #CollaborativeLeadership

CIO's who measure business satisfaction outperform their peers and make better data-driven decisions. We've been running our "Business Vision" diagnostic with non-IT stakeholders for over a decade now and it's clear that CIO's who measure year-over-year are better aligned to their business counterparts compared to those who don't measure or just started measuring business satisfaction. #leadership #business #management #technology #strategy

❓ Product Leaders: how do you build trust and credibility with CEO's? Our Roundtable guest, Lucy Stonehill, Founder and Chair of BridgeU spoke to Douglas Bates: ☑ recognise that you as the Product Leader have a very similar role to the CEO in terms of challenges - including resource allocation and results. Try to bond with the CEO over this common challenge. ☑ that communication is key. Product Leaders need to be able to communicate top level plans including an inspiring product vision, all the way through to defending specific product KPI's. ☑ and more. Watch the full Roundtable here: https://lnkd.in/ez9rTVUi #productleaders #chiefproductofficers #ceo

Empowering business leaders to make data-driven decisions and drive success is at the core of what I do. In today's fast-paced and ever-changing business landscape, leveraging data is no longer an option—it's a necessity. By integrating advanced analytics and strategic insights, I help business leaders navigate complex challenges, identify growth opportunities, and implement solutions that drive tangible results. Let's talk strategy and explore how we can transform your business together! #Consulting #BusinessGrowth #DuncsEffect #duncsconsult #sarfowaaduncan #businessatrategy #customerexperience #leadership

When the SHIFT hits the fan - Monthly Thought Leadership Video 📽️by Stellenbosch Business Institute In this edition, Benjamin Shaw delves into the dynamic world of strategy execution and operational excellence, providing invaluable insights that will reshape the way you think and navigate disruptions in the ever-evolving business landscape. Key Principles for Unparalleled Success: 1. focus on only one goal 2. pull the right levers 3. create cadence Hit play now and unlock key insights to operational excellence! Sign up to receive our monthly thought leadership video - https://bit.ly/3pBwNBx #business #change #leaders #leadershift #executiveeducation

Let's talk strategy! #Consulting #BusinessGrowth

To help you drive smarter decisions & stronger performance, Gartner is focusing on collaborative leadership in the 4th edition of our new LinkedIn newsletter. Read and subscribe now for actionable, objective insights that directly impact you and your team. #Leadership #CSuite #CollaborativeLeadership #CEO #CFO #CIO #Gartner