Stephen Douglas’ Post

In this EPAM Systems blog, explore the transformative impact of AI on the telecom sector, including predictive networks, personalized support, and innovative services. This is a must-read for anyone interested in staying ahead of the curve. #AI #Telecom

Generative AI (or "Gen AI") has created quite a buzz ever since it burst into the mainstream through OpenAI's ChatGPT platform late last year. Expectedly, Gen AI's disruptive capabilities has caught the attention of many industry executives, including the ones in telecom. In this research brief, MTN Consulting outlines two key transformative areas of Gen AI in the telecom realm, telco workforce trends in the Gen AI era, challenges to Gen AI adoption, and role of vendors in Gen AI integration. Key findings of the report below: 1. A few large telcos have kickstarted their quest for Gen AI by focusing on “localization”. Through localization of processes using Gen AI, telcos vow to eliminate language barriers and improve customer engagement in their respective operating markets, especially where English as a spoken language is not dominant. 2. Two vital telco domains likely to witness transformative potential of Gen AI are networks and customer service. In the network domain, these include topology optimization, network capacity planning, and predictive maintenance, for example. In the customer support domain, they include localized virtual assistants, personalized support, and contact center documentation. 3. Most of the use cases leveraging Gen AI applications involve dealing with sensitive data, be it network-related or customer-related. This will have major implications from the regulatory point of view. The big challenge is the mosaic of complex and strict regulations prevalent in different markets that telcos will have to understand and adhere to. 4. Vendors will play a key role for small- and medium-sized telcos in Gen AI implementation, by eliminating constraints due to the lack of technical expertise and HW/SW resources, skilled manpower, along with opex costs burden. Key vendors to watch out for in the Gen AI space are webscale providers who possess the ideal combination of providing cloud computing resources required to train large language models (LLM) coupled with their Gen AI expertise offered through pre-trained models. #genai #generativeai #telecom #networkmanagement https://lnkd.in/e7hV6v4d

The Netcracker GenAI Telco Solution promises to provide operators with a tool to make the most of generative AI by feeding data firectly into them. #Digital Transformation

My musings on AI in the current world of telco. An opportunity to get the basics right.

Telecoms are transforming with AI & automation! These technologies create a smarter, more efficient future for the industry and society. Here's how: ● Faster customer service with AI assistants ● Easier data access for everyone, not just data scientists ● Smarter field decisions with real-time data ● Sustainable networks with AI-powered optimization Read the story by Phil Kippen, Global Industry GTM Lead, Telecommunications at Snowflake and join the discussion! #Telecoms #AI #DigitalTransformation #Sustainability

Insight: Everyone’s talking about Generative AI (#GenAI). But what does it mean for telcos and where do you start? Read the article: https://ow.ly/jaWI50Qywh4 Sponsored by ServiceNow #Technology #Telecommunications

Where does telecom/CSPs start in implementing AI? Here are some interesting use cases to kick start your AI strategy. https://lnkd.in/e5tmBKqW

Great post! These are the type of articles I use to stay current in this everchanging fast paced world of AI.

In this EPAM Systems blog, discover how #AI is transforming the #Telecom sector with predictive networks, personalized support and innovative services. A must-read for forward-thinkers.

Telecom leaders: Are you fully leveraging AI? It’s no longer an option but a necessity to optimize networks, enhance customer interactions and personalize services – and AI can be the solution. Our recent blog addresses how AI can turn the corner of telecom’s strategic evolution. 📖 Learn more at: https://epamsys.co/4bh4hXy CC: Alix Burge, Faisal Ishaq, Daisy O'Hanlon