South Texas Health System’s Post

For me, EMS comes down to two overarching principles that should guide how you practice and approach the job every call, every day. 1) We are here for the patients we serve. Do what is best for them, always, even it is inconvenient for you or your partner, or other co-responders. Advocate for them, do what’s right for them, and never stop learning how to take better care of other humans. 2) No shortcuts. The public and our patients deserve 100%, every time. Bring your mind, attention and your equipment to the patient’s side. Listen, care, assess, and if necessary, treat. Compassion and caring are minimum required competencies. Everyone deserves that.

A patient who shares their positive experience in a story is recommending you in a way that is memorable and full of opportunity for your organization. Luigi Pirandello, the Italian playwright said: “A fact is like a sack which won’t stand up when it is empty. In order that it may stand up, one has to put into it the reason and sentiment that caused it to exist.” A story can efficiently convey multiple reasons why someone should choose you. Greenwich Hospital in CT created a video to celebrate the opening of a new wing. A patient told her story of how newly obtained equipment for ambulance crews helped her survive a heart attack and how cardiac rehabilitation restored her vitality. Her results included: “I’ve seen four more grandchildren come into the world. I feel great!” Hospital executive Jeff Atwood invited managers to bring employees who had been recognized by patients or family to hospital board meetings. The manager would tell the board how meaningful the associate’s kindness was for the patient or family. This process : - created memorable experiences for the staff member, the manager and the board.   - reinforced the organization’s mission, vision and values.  - provided good stories to share in the community. Have you heard a story that made you feel positive about an organization? Please share in the comments! #patientexperience #HCAHPS #willingtorecommend

𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗦𝘁𝗼𝗿𝗺: 𝗧𝗵𝗲 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗼𝗳 𝗟𝗼𝗻𝗴-𝗧𝗲𝗿𝗺 𝗖𝗮𝗿𝗲 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 Day three of Long-Term Care Administrator's Week is dedicated to acknowledging the challenges we as professionals face. From regulatory hurdles (CMS) to budget constraints and the emotional toll of ensuring quality end-of-life care, the list is long. Despite these obstacles, we persist, driven by a commitment to their residents and staff. Today, we recognize their resilience and the crucial role they play in overcoming these challenges daily. #LTCAdminWeek #ResilienceInCare

National Patient Safety Awareness Week 2024 is March 10 -16 This year's theme for National Patient Safety Awareness week is 'Safer Together.' Here at Valley Medical Center, safety is our core value. "From March 10 - 16 we are emphasizing the importance of safety among the entire team, from the care providers to our support staff to our patients and their families. The focus on safe care is a top priority, all the time," said Dr. Shahina Banthanavasi, Chief Medical Officer. "To work effectively, we must provide care in a kind and collaborative environment where all of us use universal strategies like communicating clearly, paying attention to detail, having a questioning attitude, speaking up for safety, and operating as a team to be Safer Together." There are five universal behaviors for high reliability that we can all do that prevent errors: Communicate clearly.  Pay attention to the details. Have a questioning attitude. Operate as a team. Speak up for safety.

Elevating Emotional Intelligence in Healthcare Frontline Heroes: In the bustling corridors of hospitals, the heartbeat of compassionate care lies in the hands of front desk staff and patient relations officers. Beyond mere administrative tasks, they serve as the first point of contact, shaping the narrative of each patient's journey. By prioritizing emotional intelligence, these frontline heroes can create environments of trust, empathy, and support. From calming anxious relatives to empathizing with patients' concerns, emotional intelligence fosters connections that heal beyond medicine. Let's embark on a journey of self-discovery and growth, fostering emotional intelligence to enrich both our personal and professional lives. By nurturing self-awareness, practicing empathy, and refining communication skills, we empower ourselves to navigate life's challenges with grace and understanding. Together, let's embrace the power of emotional intelligence and unlock our full potential for a brighter, more fulfilling future."

Some of your residents’ most fulfilling activities occur outside their rooms. But being out can place them at greater risk, because should they have a medical emergency, alerts from pendants don't always fully reveal the location the resident to caregivers. The RCare Advanced Locating Protocol (ALP) solves this by homing in on the area where the signal was generated, enabling prompt responses and giving your residents peace of mind while they pursue activities that enrich their lives. 📍 Precise Locations: Our Advanced Locating Protocol pinpoints the exact area of the call, inside or outside, guiding caregivers to the specific location. ⏱️ Swift Response: In emergencies, time matters. RCare ALP optimizes response times for prompt and effective care. 🌈 Enrich Lives: Confidently embrace enriching activities, knowing RCare's ALP ensures resident safety.

This is the second Master Class in the series. Get the latest information on Workplace Violence from ACHC's Richard Parker!

Assisting your loved one in preparing for a move to a facility requires thoughtfulness and planning. Consider these tips: - Engage in open conversations to understand their feelings and concerns, fostering a sense of control. - Downsize belongings together, focusing on cherished items to create a familiar atmosphere. - Organize essential documents, medical information, and medications for easy access. - Visit the new facility beforehand to alleviate anxieties. If your loved one needs more help adjusting, consider seeking the aid of our facility sitter. Dial 215-595-2900 to receive our help. #Homecare #DublinPA #MovingExperience #SeniorFacility #SmoothTransition

Building a Better Hospital Experience Hospitals can feel cold and scary, but they don't have to be. We, the healthcare team, can make them warm and welcoming by being kind, respectful, and working together. And guess what? We don't have to be serious all the time! Laughter is the best medicine. Sharing a laugh with your colleagues and patients (with them, not at them) can create a more positive and relaxed atmosphere. Remember, life is already difficult for everyone in the hospital, so let's not make it harder for ourselves or others. Embrace collaboration and shared experiences. Dine with your fellow doctors, share your knowledge and stories, and create a sense of community. Avoid drawing unnecessary personal boundaries and strive to be a simple being. The best doctors understand that open communication and shared humanity are essential for creating a positive hospital experience for everyone. "The art of medicine is to amuse the patient while nature cures the disease." Voltaire "A good doctor treats the disease; a great doctor treats the patient who has the disease." William Osler "Collaboration allows ordinary people to achieve extraordinary results." Simon Sinek By incorporating these principles into your daily practice, you can contribute to a more positive and supportive hospital environment, fostering healing and hope for all.

Alerts and alarms save lives. But they can also put lives at risk when auditory overload desensitizes clinicians to the buzzes and beeps that matter most. In this blog, we’ve summarized our 3-step guide to mitigating alert and auditory overload in hospitals to properly equip clinical and operational staff with enough planning around alerting pathways, education, and measurement of alarm stewardship. Check out our blog to see how Mobile Heartbeat can support your facility’s alarm stewardship goals without compromising the lifesaving value alerting brings. Read the full blog post here. https://bit.ly/3XhzJkY