Sophie Wyne’s Post

After achieving #1 of the day and #2 of the week (on track to get #2 of the month) on Product Hunt, we've now written the obligatory blog post about it! But seriously, we were aiming to just be in the top #5 of the day so this still feels surreal. Shoutout to our marketing lead Sarah who spent months on Product Hunt building the community and momentum that got Ariglad YC W23 here. If you'd like to learn more about how we pulled this off with no budget and just a whole lotta grinding, check out our post! https://lnkd.in/df4jaPQG #aitech #customerservice #AI #customersuccess #founderjourney

You're wasting money on CX AI tools if your knowledge base is outdated. Luckily there's an easy fix to keep your knowledge base 100% maintained and get the most out of your AI investments. Ariglad YC W23 uses AI to analyze your support tickets, release notes, etc. to create/update KB articles. So let's break this down even more: Are your expensive AI tools getting the right info? 🤖  AI tools for CX are becoming increasingly popular, especially as chat bots are becoming so much better.  However... 👉 These AI bots, Zendesk AI agents (Ultimate) as an example, largely require a connection to your knowledge base in order to know how to answer customer questions. 👉 Therefore, if your knowledge base isn't 100% up-to-date at all times, your customers are going to get outdated information. Customers just wanna self serve 🎶  🔥 81% of customers go to your knowledge base first to answer their question (according to a Forrester study). 🔥 The holy grail of self-serve maybe doesn't lie within chat bots - it's in your knowledge base where customers are looking for info already. There's a LOT more to say on this, but I'll end it there for now. Would love to know whether these points match what you're seeing in your organization? 👇 #CX #CXAI #aitools #customerservice #customersuccess

Ariglad YC W23's website has gone through a big update and we've included the video from our successful Product Hunt launch on our homepage! It's funny - this week I've been working to setup a couple different tech platforms and have gone through my own share of frustration as I try look for answers in their knowledge bases only to discover they are outdated. But instead of turning into the screaming woman in the video, I simply email these companies to flag the outdated content and let them know a solution is now possible with AI 😉 Check out the new website and try out the free trial at ariglad.com! #customerservice #aitech #founderjourney #customersuccess #ai

Last week we got #1 Product of the day and #2 of the week on Product Hunt! Sarah and I keep getting asked how much our video cost to make, which influencer we hired to promote the launch, etc. Let me tell you the secret... Our successful launch didn't cost us anything 🌟 I made our video (below) on Canva and we both spent months building our followings/network on Product Hunt. So if you're planning on launching soon and don't have a big budget, don't worry - good planning can't be beat 👏 #producthunt #producthuntlaunch #founderjourney #aitech #ai #customersuccess #customerservice https://lnkd.in/dzpGnFGM

I don't usually post on Sundays but we're SO CLOSE to the #2 spot for Product of the week on Product Hunt! Your support would mean the world to us 🙏 https://lnkd.in/dR-4NTpk (Pictured is my cat, Hobbes, who looks a lot like the Product Hunt logo 😉 ) #producthunt #founderjourney #aitech

We were just hoping to get top #5 on Product Hunt yesterday. Then Ben Lang launched his (very cool) product, next play, and we thought it was all over. Then Google decided to launch a product and we REALLY thought it was over. But as the day went on, our numbers kept going up and we realized that we had a shot - and we ended up being #1 at the day's end 🚀 So how did we do it? 🔥 Get involved with the Product Hunt community EARLY. Sarah and I were actively participating in community discussions for months before our launch, which increased our followers - who were all notified when we launched. 🔥 Work on adding people to the teaser page, so they'll be notified on launch day. Focus heavily on this new ability for the month leading up. 🔥 All the details are key. Have a great video and visuals, try to be super active for all 24hrs of the launch, etc. etc. - these all make a big difference! A huge thanks to this community for your support 🙌 We are beyond grateful to have achieved the top spot yesterday. And hey - we're STILL in the running for the top product of the week if you would like to check us out 👉 https://lnkd.in/dR-4NTpk 👈 #producthunt #aitech #aicustomersuccess #launchday #founderjourney

Wow. We're #1 on Product Hunt right now. I remember being so excited to meet Founder Ryan Hoover years ago, and at that time, I never could have imagined we would achieve this 🔥 It's been a year since Ali and I graduated Y Combinator but our journey was unique in that we had to pivot quickly after. The fact that we finished YC about a year ago and now have a completely different product - achieving #1 on such an important platform feels like a full-circle moment. The day isn't over! Check out what we pivoted to here: https://lnkd.in/dR-4NTpk #producthunt #founderjourney #customersuccess #AI #AItech

Last week I got to attend Zendesk's AI showcase in London - and then awkwardly rooted for the Danish team as they played England 😅 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇩🇰 This event was particularly exciting because we recently added the Ariglad YC W23 app to the Zendesk Marketplace 🚀 I forgot to take photos with all the amazing people I got to meet (the conversations were too exciting I guess!) but would love to do a special shoutout to Paxton Cooper for his insight and encouragement and thanks to Kurt Pinoy for outlining his experience as the 1# Zendesk partner - we're beyond excited to be part of this ecosystem! #customersuccess #customerservice #AI #founderjourney