Somshankar Bandyopadhyay’s Post

Why does the world need another consultancy / agency? Reflecting on my previous experience, listening to customer feedback, & assessing market opportunities, I’ve decided to launch, BLUEPRNT, a strategic planning agency & consultancy, that guides clients through diverse #digitaltransformation initiatives by developing innovative strategies & prescriptive, executable strategic blueprints for Personalized #CX, #Commerce, #Marketing, & #Omnichannel. Here are the 5 things I’ve observed or heard from clients over the past few years that led me to create BLUEPRNT: 1) Many large consultancies tend to be cost prohibitive & don't provide E2E services Large strategic consultancies do tremendous work, however for many, working with them is cost is prohibitive & few provide end-to-end services to implement the strategy 2) Most SIs are good tactical implementors, but are not strategic Conversely, many System Integrator (SI) agencies, are very good at technical & tactical platform implementations, but lack the strategic resources & vision to truly transform your business, create compelling, personalized CX at every brand touchpoint, & leverage all your customer data 3) Most orgs don't have internal alignment prior to commencement Orgs often have many disparate business units that have competing priorities & objectives. Too many digital transformation initiatives commence without internal alignment on what will constitute success & fully codified & prioritized biz requirements which leads to: 4) Projects not delivered on time, budget, with full functionality Without a strategic blueprint to follow & internal alignment prior to initiative kickoff, many projects become delayed, require costly change orders, & ultimately result in hard decisions being made about eliminating functionality due to budget overruns or worse, are cancelled. This leads to: 5) Initiatives not driving business outcomes & value The main objective for any digital transformation initiative is for orgs to be able to attain biz outcomes, like driving incremental revenue or operating more efficiently, & see measurable, quantifiable value in their technology investments. Without a strategic blueprint this is difficult, if not entirely impossible. BLUEPRNT looks to change this paradigm for clients! Over the next few weeks, I’ll be reaching out to many of you to solicit your assistance, expertise & feedback, discuss partnering & collaboration, & understand your challenges, goals, & how BLUEPRNT can support you. If you have any immediate needs, questions, or just want to engage in some dialogue, please reach out. We’ll be posting some insights & thought leadership here, so please do me a favor hit the follow button below, leave a comment, &/or visit us at https://lnkd.in/gVns4D7x!

We are thrilled to share that Salesforce Connections now supports integration with Contentful. In today's fast-paced digital landscape, seamless integration is the key to staying ahead. With Salesforce AI Connections and Contentful, businesses can now unlock unparalleled potential in delivering next-level customer experiences. Together, Salesforce and Contentful will enable robust capabilities and allow for a seamless digital transformation for companies worldwide! 🚀 As an official Contentful Partner, Nimbus Consulting is here to guide you through the process. Reach out to us at sales@nimbusconsulting.tech . #Salesforce #SalesforceConnections #ContentfulCMS #WebsiteManagement #DigitalTransformation #WebsiteChallenges #NimbusConsulting #CMS #Marketing #DigitalContent  #DigitalStrategy #Contentful #MarketingCommunity #OmnichannelIndex2024 #ComposableCommerce #ecommerce

#Day58 #CustomerLifeCycleManagement    🌟 Unlocking Success with Customer Lifecycle Management (CLM) 🌟     Have you ever wondered how prosperous companies encourage their clients to make repeat purchases? Building strong customer relationships is facilitated by grasping the art of Customer Lifecycle Management (CLM), which is a game-changer. The brief is as follows:     1. Mapping the Journey: Customer journey mapping, or CLM, is similar to having a roadmap. It's about being there at every turn, from the initial greeting to continuous assistance.     2. Customization and Interaction: Consider your clients to be VIPs! Making every connection feel customized and demonstrating that you understand and care about what matters most to them is the core of CLM.     3. Data-Driven Insights: Welcome to well-informed choices! Data becomes your best friend when you use CLM. It helps you remain ahead of the curve by revealing what your customers truly desire, much like a crystal ball.     4. Targeted Strategies: Don't just spray and pray; consider accuracy! With CLM, you can precisely target your audience with your marketing efforts by creating offers and campaigns that resonate with them.     5. Technology and Automation: Don't work harder; work smarter! CLM uses technology to make procedures more efficient and guarantees that every interaction with customers goes well.     6. Constant Improvement: Change, don't stop! CLM is an ongoing learning process. To continue providing excellent experiences, it's important to listen, pick up new skills, and adjust.     To put it briefly, CLM is your secret weapon for creating enduring relationships with your clients. Are you prepared to advance your company's operations? Let's get started and work our magic! 🚀    #day58 #techteam #clcm #customerlifeclyclemanagement #clcm #CustomerExperience #CustomerJourney #MarketingMagic #alendei  #cpaas  #saas  #whatsappautomation  #whatsapp #chatbotmarketing #chatbotintegration #api #customerexperience #customerengagement #digitalsales #innovation #realestate #education #marketing #cpaas #saas #saasmarketing #omnichannel #whatsappautomation #whatsappmarketing #whatsappbusiness #api #chatbots #chatbotmarketing  

Time to win-big by leveraging the best practices in Data+AI through Salesforce Connections. Do you want to know how you can build a customer-centric solution through Salesforce’s new Composable Storefront? Lets talk! #Retail #Storefront #Salesforce #ContentfulCMS #WebsiteManagement #DigitalTransformation #WebsiteChallenges #NimbusConsulting #CMS #Marketing #DigitalContent #DigitalStrategy #Contentful #MarketingCommunity #OmnichannelIndex2024 #ComposableCommerce #ecommerce

"Empower your business with Salesforce Commerce Innovations! As the business landscape evolves, staying competitive is crucial. Explore the revenue-boosting features of Salesforce with Apphienz, your trusted Salesforce Consulting Partner. AI for Sales: Drive sales growth with AI-powered personalization using Einstein AI. Increase conversion rates and boost customer loyalty effortlessly. Omnichannel Integration: Accelerate revenue growth by seamlessly integrating online and offline touchpoints. Enhance customer engagement with Sales Cloud, Service Cloud, and Marketing Cloud. Data-Driven Marketing: Unlock insights with advanced analytics tools. Optimize your marketing campaigns in real-time and watch your revenue soar. Customer Service Experience: Enhance customer service to drive revenue. Integrate Service Cloud to upsell and cross-sell, providing exceptional support. Community Engagement: Foster engagement using Community Cloud. Build branded online communities for organic marketing, increased brand awareness, and new revenue channels. Global Expansion: Tap into global markets with multi-currency, multi-language, and multi-site capabilities. Apphienz guides you through the process for seamless international growth. AppExchange Advantage: Explore the Salesforce AppExchange for third-party applications that integrate seamlessly. Apphienz helps you choose and integrate the right tools for maximum revenue potential. Unlock the power of Salesforce Commerce Innovations with Apphienz! To know more, Read here: https://lnkd.in/dYeWvkct Contact us today to navigate the complexities of implementation and enjoy a seamless journey toward unlocking new revenue streams, driving business growth, and dominating your market. #SalesforceConsulting #BusinessGrowth #InnovationJourney"

PERSONAL UPDATE: Over the past few months I’ve had the opportunity to step back, spend some QT with my son during a formative time (he turns one this month!), & contemplate my next venture. Reflecting on my previous experience, listening to customer feedback, & assessing market opportunities, I’ve decided to launch, BLUEPRNT, a strategic planning agency & consultancy, that guides clients through diverse #digitaltransformation initiatives by developing innovative strategies & prescriptive, executable strategic blueprints for Personalized #CX, #Commerce, #Marketing, & #Omnichannel. Why does the world need another consultancy / agency? Here are the 5 things I’ve observed or heard from clients over the past few years that led me to create BLUEPRNT: 1) Many large consultancies tend to be cost prohibitive & don't provide E2E services Large strategic consultancies do tremendous work, however for many, working with them is cost is prohibitive & few provide end-to-end services to implement the strategy 2) Most SIs are good tactical implementors, but are not strategic Conversely, many System Integrator (SI) agencies, are very good at technical & tactical platform implementations, but lack the strategic resources & vision to truly transform your business, create compelling, personalized CX at every brand touchpoint, & leverage all your customer data 3) Most orgs don't have internal alignment prior to commencement Orgs often have many disparate business units that have competing priorities & objectives. Too many digital transformation initiatives commence without internal alignment on what will constitute success & fully codified & prioritized biz requirements which leads to: 4) Projects not delivered on time, budget, with full functionality Without a strategic blueprint to follow & internal alignment prior to initiative kickoff, many projects become delayed, require costly change orders, & ultimately result in hard decisions being made about eliminating functionality due to budget overruns or worse, are cancelled. This leads to: 5) Initiatives not driving business outcomes & value The main objective for any digital transformation initiative is for orgs to be able to attain biz outcomes, like driving incremental revenue or operating more efficiently, & see measurable, quantifiable value in their technology investments. Without a strategic blueprint this is difficult, if not entirely impossible. BLUEPRNT looks to change this paradigm for clients! Over the next few weeks, I’ll be reaching out to many of you to solicit your assistance, expertise & feedback, discuss partnering & collaboration, & understand your challenges, goals, & how BLUEPRNT can support you. If you have any immediate needs, questions, or just want to engage in some dialogue, please reach out. We’ll be posting some insights & thought leadership on BLUEPRNT, so please do me a favor hit the follow button below, leave a comment, &/or visit us at https://lnkd.in/gVns4D7x!

There's no better way to end Q1 than as a #Leader on not one, not two, but three Aspire 2024 Leaderboard grids! Quadient's continued leadership across these critical #CCM market segments is proof of our commitment to delivering industry-leading solutions for every deployment preference, while supporting the shift to lifecycle #customerengagement with top-ranked #CXM capabilities. #CustomerCommunication #Software #MarketLeader

38% of organizations stated that improving #customerexperience is the catalyst for replacing some of their martech. However, technology alone will not get you there. Our CEO, Carlos Hidalgo explains in his latest article on MarTech https://lnkd.in/eyS_2SbX #cx #martech #value #technology #customercentric

In a rapidly evolving digital landscape, small and medium-sized businesses (SMBs) face the challenge of navigating technology investments to drive innovation, boost brand awareness, and meet customer expectations. #ringcentral #smbgrowth #customerexperience #customerservice

Salesforce advisory encompasses various stages to ensure successful utilization of the platform. 🚀It typically begins with a discovery phase, where consultants assess the company's individual processes, goals, and challenges. It is important to emphasize a company’s unique approach to understand how to make Salesforce CRM a perfect reflection of its vision. 🚀 Based on this evaluation, a tailored strategy is developed, outlining the roadmap for Salesforce implementation, adjustment, and optimization. to help Salesforce keep up with a company’s business strategy and market expansion. 🚀 For example, with its omnichannel capabilities, Salesforce will be able to provide seamless and personalized experiences across multiple touchpoints, leading to enhanced customer satisfaction and loyalty. Additionally, a properly-tuned Salesforce empowers fast and efficient customer service, enabling timely responses and issue resolution. Cooperation models may vary, ranging from project-based engagements to long-term partnerships, depending on the company's requirements and budget. Read the full article about how Salesforce advisory works: https://lnkd.in/djH7KYAF