Hospitality’s Post

The Power of Communication: A Hospitality Tale that every management should consider. In the bustling world of hospitality, where every interaction counts, communication reigns supreme. Let me share a brief story that highlights the transformative impact of being a good communicator in the hospitality industry and its ripple effect on job culture. Meet Sarah, a seasoned hospitality professional with a knack for connecting with people. From the moment guests step foot into the hotel lobby, Sarah's warm smile and attentive demeanor set the tone for their entire stay. But Sarah's communication skills extend far beyond mere pleasantries; she possesses an innate ability to anticipate guests' needs and address any concerns with grace and efficiency. As Sarah navigates her daily tasks with finesse, her colleagues take notice. Inspired by her example, they too strive to emulate her approach to communication. Soon, a culture of open dialogue and mutual respect permeates the workplace, fostering collaboration and camaraderie among team members. But the impact of Sarah's communication prowess doesn't stop there. Guests rave about their experiences, citing the exceptional service and genuine care they received from every staff member. Word spreads quickly, and the hotel gains a reputation as a beacon of hospitality excellence. As the positive feedback pours in, management recognizes the correlation between effective communication and business success. They invest in training programs to further develop their team's communication skills, knowing that it's not just about what you say, but how you say it that leaves a lasting impression on guests and colleagues alike. In the end, Sarah's commitment to being a good communicator not only elevates her own performance but also elevates the entire job culture within the hospitality industry. Through her actions, she demonstrates that communication isn't just a tool; it's the cornerstone of exceptional service and a thriving workplace environment. #Hospitality #Communication #JobCulture #Teamwork #ServiceExcellence #GuestExperience #HospitalityIndustry #WorkplaceCulture

Loved this post about communication inside hotels, mostly because when we talked about communication it can be related to any work or life environment. We supposedly live in the era of communication, but more and more I personally come to realised and feel that this is the least thing we do. From now on I encourage myself to change any bad communication habits I have, and instead of talking I will start by listening more. Hope you can read this post, it was very useful!

Turning up early for meetings nice and early at the Hatherley Manor Hotel & Spa An elegant 17th-century, 4 * manor house hotel, with a luxury Spa, set in the Cotswold countryside is essential for several reasons. But generally its great to be early than late. It was absolutely amazing to present in front of a diverse audience from a variety of industries. The wonderful thing is to hear positive feedback about the products and services. #Preparation : Early arrival allows you to review meeting materials, agendas, and any necessary documents before the discussion begins. #Punctuality : Being on time demonstrates professionalism and respect for others' time, setting a positive tone for the meeting. #Networking : Arriving early provides an opportunity to network and build relationships with colleagues before the meeting starts. #Focus : Early comers can find the best seats and settle in, minimizing disruptions during the meeting. #Engagement : You'll have a chance to ask questions or clarify points with the presenter or organizer before the meeting officially starts, ensuring you're engaged from the beginning. #Leadership : Being punctual sets a good example for others, encouraging a culture of punctuality within your team or organization. #Parking : Rushing to a meeting can lead to stress and disorganisation. Coming early ensures you're composed and ready to contribute effectively. #Respect : Arriving early shows respect for the meeting organizer and fellow participants, recognizing the importance of their time. #Reflection : Early arrival allows you to mentally prepare and gather your thoughts, ensuring you can make meaningful contributions during the meeting. #Maximising #Productivity: By arriving early, you can make the most of the meeting time, helping to keep discussions on track and potentially ending the meeting earlier if all objectives are met efficiently. DIGIMETA.DEV Hiyrd®

Trust is crucial in teamwork in hotel management; 1. Effective Communication: Trust fosters open and transparent communication among team members, allowing for clear exchange of information, ideas, and feedback. When team members trust each other, they are more likely to share insights, opinions, and concerns without fear of judgment or reprisal, leading to better decision-making and problem-solving. 2. Collaboration and Cooperation: Trust promotes collaboration and cooperation among team members. If individuals trust one another, they are more likely to cooperate, share resources, and support each other’s efforts. This cooperation boosts overall teamwork and efficiency in hotel management. 3. Delegation and Empowerment: Trust enables managers to delegate responsibilities and empower their team members. Delegating tasks to trusted employees not only lightens the workload but also allows team members to demonstrate their capabilities and develop their skills. By trusting individuals to handle important tasks, managers can focus on higher-level responsibilities. 4. Adaptive and Resilient Teams: Trust helps create adaptive and resilient teams in hotel management. When team members trust each other, they are more likely to embrace change, take risks, and adapt to new situations. Trust allows team members to confidently rely on each other’s skills and judgement, making it easier to navigate challenges and uncertainties. 5. Positive Work Environment: A foundation of trust creates a positive work environment in hotel management. When team members trust each other, they feel supported, valued, and respected. This positive environment promotes employee satisfaction, engagement, and loyalty, leading to higher productivity and lower turnover rates. Trust is essential in teamwork in hotel management as it enhances communication, collaboration, delegation, adaptability, and creates a positive work environment. It helps build stronger, more effective teams that can navigate challenges and achieve success together… #trust #love #hospitality #teamwork #management #knowledge #education

How do you run your morning meetings? Morning meetings (pre-shifts, line-ups, or however you wish to call them) are one of the most fundamental communication tools in a hotel / resort team’s arsenal. If conducted properly, a morning meeting is an effective way of disseminating key information to set your team up for success. However, these meetings hold another purpose, one that in my opinion is even more important. Morning meetings set the tone for the day. If the meeting is positive, the team goes out and has a positive day. If the meeting drags and all that is discussed are problems, you can only guess what type of energy your team will have. As a Hotel General Manager, it is critical that you attend these meetings as often as possible. It’s easy to get distracted by other priorities, but recognizing that your team is the number one priority will lead to your success. I’ve seen it time and time again. Here are a few tips for running an excellent morning meeting, from my past experience. - The GM doesn’t need to run the meeting. You should rotate who leads the meeting, but also rely on your more extroverted morning people to infuse the positivity. You can’t expect the introverted owls to run the show. - Start with gratitude. It’s your most powerful tool. Think of it as a cape to prepare your superheroes for the day ahead. - Make it fun! Don’t regurgitate the information on the daily sheet, everybody can do that. Instead, make the content useful for all and fun to listen to. - Use it as an opportunity to train. Guest speakers can showcase their areas of expertise and also add value. - Change it up! Find interesting locations to hold your meetings. Holding it in the same place becomes mundane. - Include non-operational teams. Sales, Marketing, Finance, and HR all add value to this time together. Make sure they attend consistently as well. - Close together, and properly. Turning the closing of your meeting into a ritual formalizes the time together and helps you bond with your team. One team, one dream! Any other tips you would add? Make your morning meeting positive and electric and watch your team soar! Thanks David Arraya for your leadership and inspiring insight. Follow David for more. #hospitality #hospitalityindustry #hospitalitymanagement #hospitalityexcellence #hotels #hotelsandresorts #travelandtourism #leadership #leadershipdevelopment #hotelmanagement

🗣️ Elevating Team Dynamics with Superior Communication Skills in Hospitality! 🏨 Our latest article focuses on the transformative power of effective communication training in hotel operations. Highlights include: The Critical Role of Communication as the Foundation of Team Efficiency and Guest Satisfaction Strategies for Developing Core Communication Skills Tailored to Hotel-Specific Scenarios Empowering Teams through Enhanced Collaboration, Problem-Solving, and Building a Supportive Environment Measuring the Impact of Communication Training on Team Performance and Continual Development The Future of Team Communication: Integrating Advanced Technologies and Fostering a Culture of Open Communication 📈 Discover how effective communication training can revolutionize team dynamics, improve guest experiences, and drive hotel performance. 👉 Unlock the potential of your hotel team with effective communication skills: https://lnkd.in/gJSsXg3u #HotelTeamPerformance #EffectiveCommunication #HospitalityTraining

Five essential skills for a successful career in hospitality: 📍Communication: Speak from the heart to create a genuine connection with each guest. Your words, tone, and unspoken signals reflect your commitment to making their experience memorable. 📍 Initiative: Want to create magic for your customers? Sense a customer's unspoken desires and address them before they even ask. 📍 Multitasking: With so many things that need to be accomplished simultaneously, multitasking allows you to handle these tasks efficiently and offer outstanding service. 📍 Adaptability: Be open to change and challenges so that you can transform the ordinary into extraordinary stories to share. 📍 Attention to detail: Your meticulous attention to detail is about crafting moments that resonate. Every action and gesture is an opportunity to shape someone's memories. #goodcustomerservice #hospitality #communication #multitasking #work

Ground Rules are important to have in any organisation. Sometimes they're written, most times they're not. It's also known as Meeting Etiquette and it's important to get it right. Knowing and following acceptable Ground Rules or etiquette is a hallmark of good leaders. Etiquette can vary greatly from meeting to meeting. For instance, in some meetings people stand when they speak, in others, they remain seated. In some meetings, the person leading or chairing is addressed by their name, in others they're addressed by their title. The best way to learn the accepted etiquette is to simply watch and listen. You'll soon learn what is and is not acceptable. If you're unsure, ask. Here are some universal meeting etiquette or ground rule guidelines: * Be respectful, no matter what other people are doing or saying * Use appropriate language * Do not speak over other people and do not interrupt * Speak clearly and concisely * Stay focused on the issue * When debating, address the issue, not the person Beyond these, every meeting has its own way of operating. Watch, listen and remember. Want some Ground Rules in place but don't know where to start? Check these out. Ground Rules for the chair - https://lnkd.in/gjb59ybR Ground Rules for attendees - https://lnkd.in/gGGpHrTN #meetingetiquette #groundrules #meetings #effectivemeetings #bettermeetings #productivemeetings #leadingmeetings #meetingchair #clearconcisespeaking

Ground Rules are important to have in any organisation. Sometimes they're written, most times they're not. It's also known as Meeting Etiquette and it's important to get it right. Knowing and following acceptable Ground Rules or etiquette is a hallmark of good leaders. Etiquette can vary greatly from meeting to meeting. For instance, in some meetings people stand when they speak, in others, they remain seated. In some meetings, the person leading or chairing is addressed by their name, in others they're addressed by their title. The best way to learn the accepted etiquette is to simply watch and listen. You'll soon learn what is and is not acceptable. If you're unsure, ask. Here are some universal meeting etiquette or ground rule guidelines: * Be respectful, no matter what other people are doing or saying * Use appropriate language * Do not speak over other people and do not interrupt * Speak clearly and concisely * Stay focused on the issue * When debating, address the issue, not the person Beyond these, every meeting has its own way of operating. Watch, listen and remember. Want some Ground Rules in place but don't know where to start? Check these out. Ground Rules for the chair - https://lnkd.in/gjb59ybR Ground Rules for attendees - https://lnkd.in/gGGpHrTN #meetingetiquette #groundrules #meetings #effectivemeetings #bettermeetings #productivemeetings #leadingmeetings #meetingchair #clearconcisespeaking