Hospitality’s Post

town hall activities Quarterly Business Reviews (QBRs): Hotel management can host QBRs during town hall meetings to discuss financial performance, occupancy rates, guest satisfaction scores, and strategies for the upcoming quarters. Employee Recognition and Awards: Recognizing outstanding employees, honoring long-term service, or presenting awards for exceptional performance can be a part of hall sessions to boost morale and motivation. Departmental Updates: Each department head can provide updates on their team's achievements, challenges, and upcoming projects. It helps in fostering transparency and collaboration among different departments. Guest Feedback Sharing: Sharing guest feedback and testimonials, both positive and constructive, can be valuable for employees to understand customer perspectives and strive for better service. Training and Development Initiatives: Discussing upcoming training programs, workshops, or learning opportunities helps employees to grow professionally and improve their skills. Community Engagement and CSR Activities: Highlighting the hotel's involvement in community service, sustainability efforts, or corporate social responsibility initiatives can inspire employees to participate or suggest ideas for such activities. Open Q&A or Feedback Sessions: Providing a platform for employees to ask questions, share concerns, or offer suggestions fosters an open communication culture. Launch of New Policies or Procedures: Introducing and explaining new company policies, procedures, or changes in operations during town hall meetings helps ensure everyone is informed and aligned. Celebrating Milestones or Achievements: Celebrate the hotel's milestones, such as anniversaries, achieving certain performance targets, or notable achievements. Guest Speakers or Industry Experts: Inviting guest speakers or industry experts to share insights, trends, or motivational talks can be engaging and educational for employees. Interactive Activities or Team-Building Exercises: Incorporating team-building exercises, interactive games, or group activities into town hall sessions can add a fun and engaging element while promoting teamwork. Communication of Future Goals and Vision: Communicating the hotel's future goals, vision, and strategies helps employees understand the bigger picture and their roles in achieving organizational success. These town hall activities in hotels serve as crucial forums to enhance communication, reinforce company culture, motivate employees, and align everyone toward common goals, thereby contributing to the overall success of the hotel.

I totally agree! Teamwork is the backbone of success in the hospitality industry. The suggested steps for managers make a lot of sense, highligthing the importance of clear communication, a positive working environment, and recognizing achievements to create a united and motivated team. Following these principles will definetly boost job satisfaction and performance. 💯

In the hospitality sector, teamwork isn't just a buzzword—it's the heartbeat of the industry. I had the incredible opportunity to train an amazing group of hospitality professionals in an outbound session, utilizing the beautiful outdoor spaces of their organization. 🤝✨ We began our journey with a simple icebreaker, sharing stories and laughs that set the tone for an open, collaborative environment. Using facilitation and experiential methods, we created an engaging and impactful session, making learning both fun and memorable. The natural surroundings provided a refreshing backdrop as we delved into the core of our session: 🔹 Effective Communication: We kicked things off by exploring how clear, honest communication forms the foundation of trust within a team. Through interactive exercises, we saw first-hand how much more efficiently tasks get accomplished when everyone is on the same page. 🔹 Trust-Building Activities: Next, we engaged in trust-building exercises that pushed us out of our comfort zones. It was incredible to witness the barriers break down and see colleagues supporting one another in ways they hadn’t before. 🔹 Conflict Resolution: Every team faces challenges, but it’s how we handle them that sets us apart. We practiced techniques to turn conflicts into constructive dialogues, transforming potential friction points into opportunities for growth. 🔹 Collaborative Problem-Solving: Finally, we tackled real-world scenarios together, harnessing the collective intelligence of the group. The creativity and resourcefulness that emerged were truly inspiring. Major Takeaways: 1. Communication is key—open dialogue fosters trust and efficiency. 2. Trust within the team can transform the work environment. 3. Constructive conflict resolution leads to growth and stronger bonds. 4. Collaboration harnesses diverse strengths for innovative solutions. And then came our "Aha!" moment. During a team challenge, one group was struggling to find a solution. Instead of giving up, they rallied together, combining their unique perspectives and strengths. The breakthrough happened when they realized that by listening and valuing each other's input, they could overcome any obstacle. The room erupted in applause, and that moment epitomized what team building is all about—unity, resilience, and shared success. Tip of the Week: Practice active listening. Encourage team members to listen not just to respond, but to understand. This fosters empathy, reduces misunderstandings, and builds a stronger, more cohesive team. The energy, enthusiasm, and willingness to grow together were truly inspiring. Witnessing these professionals embrace new strategies and improve their dynamics reaffirms why I love what I do.

✨ Recently, I listened to an old Zig Ziglar speech in which he mentioned how often the average child hears "no" before a certain age. This made me realize why we often focus more on limitations than possibilities; we've been conditioned to concentrate on what is impossible rather than what is possible.✨ This concept has many applications, but let's explore its relevance to wellness & hospitality, particularly in our pursuit of service excellence and outstanding hospitality for our guests and colleagues. As EHL reports, there is a significant trend toward personalized, meaningful experiences in luxury hospitality. As leaders in this people-centric industry, we must adjust our internal frameworks to deliver on this promise. Instead of training our teams around limitations—rules, regulations, and cumbersome procedures—we should empower them with a mindset of agility, possibility, and positivity. This mindset will permeate through the team and ultimately enhance all brand experiences. Here are some key points from a workshop I am developing: 1. Mindset Shift: From Limitations to Possibilities - Create an Empowerment Culture: Foster a culture where employees are encouraged to see beyond limitations and think creatively. Focus on problem-solving and innovation, and establish structures that allow them to explore and act on ‘BIG WOW’ ideas.    - Empower Decision-Making: Allow employees the autonomy to make decisions that enhance the guest experience without always needing managerial approval. Trusting employees to act in the best interest of the guests leads to more personalized and memorable experiences. 2. Encouraging a Growth Mindset - Facilitate Abundant Learning Opportunities: Offer continuous learning opportunities such as workshops, online courses, and guest speakers to help employees grow both personally and professionally. Engage with teams authentically to foster genuine evolution and transformation.    - Set a Growth Feedback Structure: Provide regular, constructive feedback and advice that focuses on growth and forward momentum. Encourage a mindset that views feedback as an opportunity to learn and develop without fear of discipline. 3. Foster Positive Communication - Use the Language of Possibility: Train teams to use positive language that focuses on what can be done rather than what cannot. For example, instead of saying, "I'm sorry, we can't do that," we say, "Here’s what we can do."    - Consistent Messaging: Ensure that all communication, whether internal or with guests, reflects a positive, can-do attitude. This includes written communication, verbal interactions, and body language. Leadership should consistently engage team members with these positive narratives and embody the values they promote. As a true believer in purpose-driven transformation and inspiration, I am committed to shifting attitudes and energies to create environments where possibilities are the focus. ✨ . . #hospitality #leadership #speaker #wellness

Collaborating with a talented and cohesive team within the hospitality industry can have a profound impact on the success and overall satisfaction of both employees and guests. A strong team in this field goes beyond just individuals working together - it is a unified unit that collaborates, provides support, and works towards a common goal of delivering exceptional service and creating unforgettable experiences for guests. When everyone is aligned and focused on a shared vision, the result is a harmonious work environment where each team member is valued and motivated to excel. In the fast-paced and demanding environment of hospitality, a great team can be the key to effectively managing challenging situations and delivering exceptional service. A strong team is characterized by effective communication, anticipation of each other's needs, and agility in adapting to changing circumstances. This level of teamwork not only enhances the guest experience, but also uplifts employee morale and job satisfaction. It fosters a sense of unity and camaraderie among team members, cultivating a positive work culture that encourages collaboration and mutual support. Being part of a great team in the hospitality industry also provides opportunities for personal and professional growth. By sharing knowledge, skills, and experiences, team members can learn from one another and enhance their abilities. A supportive team environment creates a platform for individuals to showcase their strengths, develop new skills, and take on challenges, benefiting both the team members and contributing to the overall success and reputation of the team and organization.

Following on from Part 1 yesterday, we are pleased to continue our highlight on the essential soft skills that will enhance your hospitality career: ↪️ Adaptability & Problem Solving Adaptability and problem solving serve as the cornerstones of success, allowing professionals not only to thrive but also to shine in the face of unpredictability. Having these skills not only enable you to keep guests happy; it's about ensuring your own success, as it is the ability to keep calm and turning challenges into opportunities that makes hospitality professionals truly stand out. Adaptability involves thinking on your feet and embracing flexibility in response to change. It is about gracefully navigating unforeseen challenges, and handling unexpected twists and turns. Problem solving is not merely about resolving challenges but also the art of thinking outside the box when the unexpected occurs. Exceptional hospitality professionals not only tackle problems but also turn them into opportunities. 🙏 Teamwork Effective teamwork involves a multifaceted approach that includes fostering clear communication, building trust, clarifying roles and responsibilities, collaborative problem-solving, constructive conflict resolution, adaptability to change, goal setting, feedback exchange, appreciation for diverse viewpoints, empathy in interactions, leading through example, and drawing lessons from the experiences of your colleagues to fuel personal growth. By wholeheartedly embracing these principles, you cannot only enhance your capacity to work harmoniously with others but also make a positive and impactful contribution within any team environment. 😃 Positive Mindset Having a positive mindset significantly influences your interactions with both guests and colleagues, fostering a more enriching work environment. A positive attitude not only creates an inviting atmosphere but also equips you to tackle challenges adeptly while promoting collaboration among team members, ultimately contributing to a thriving workplace. To nurture and sustain a positive mindset, consider implementing practices such as expressing gratitude and embracing mindfulness, setting attainable goals, deriving lessons from challenges, prioritising self-care, and extending a helping hand to others. ⭐️ In the ever-changing hospitality world, soft skills are the true game-changers. They elevate good professionals to exceptional ones by creating meaningful connections, fostering teamwork, and turning challenges into opportunities. Building your sofit skills will help you to not only excel in your role but also to create those memorable experiences that define the industry.

some more "free" tip our Consulting Company to all managers and owners would like to give some advice regarding.... motivation of employees..!!!, key of succes of each company : Motivating employees to provide better service and increase productivity involves a combination of positive reinforcement, clear communication, and creating a supportive work environment. Here are some strategies: 1. **Recognition and Appreciation:** Acknowledge and appreciate good performance. Regularly recognize employees who excel in providing excellent service. This can be done through public praise, employee of the month programs, or simple thank-you notes. 2. **Set Clear Expectations:** Clearly communicate expectations regarding service standards and productivity. Ensure that employees understand their roles and responsibilities, and provide them with the tools and training necessary to succeed. 3. **Professional Development:** Invest in training and development opportunities for your employees. This not only enhances their skills but also shows that you are committed to their growth, which can boost motivation. 4. **Empowerment:** Empower employees to make decisions within their scope of responsibility. Feeling trusted and having a sense of ownership can increase motivation and job satisfaction. 5. **Create a Positive Work Environment:** Foster a positive and inclusive workplace culture. Encourage teamwork, open communication, and a supportive atmosphere. A positive work environment contributes to employee satisfaction and motivation. 6. **Performance Feedback:** Provide regular and constructive feedback on performance. Discuss strengths, areas for improvement, and set achievable goals. This feedback loop helps employees understand their impact on the organization. 7. **Incentives and Rewards:** Implement performance-based incentives and rewards. This can include bonuses, commission structures, or other tangible rewards tied to achieving specific service and productivity goals. 8. **Flexible Work Arrangements:** Consider offering flexible work arrangements if feasible. This can contribute to a better work-life balance, leading to increased job satisfaction and productivity. 9. **Encourage Innovation:** Allow employees to share their ideas and contribute to process improvements. Feeling valued for their input can boost morale and motivation. 10. **Team Building Activities:** Organize team-building activities to strengthen interpersonal relationships among employees. A strong sense of camaraderie can positively impact service delivery and productivity. Remember, every employee is unique, so it's essential to understand individual motivations. Regular communication and a personalized approach to motivation can go a long way in creating a motivated and productive team. #hotelowners #hotelmanagement #manager #hotelindustry #hotellerie #caffè

### Emotional Intelligence as Competencies in the Hospitality Industry 1. **Guest Experience Management:** - **Empathy:** Understanding and anticipating guests’ needs and emotions enables staff to provide personalized service, enhancing the overall guest experience. - **Emotional Regulation:** Managing one’s own emotions helps staff remain calm and positive, even in challenging situations, ensuring a consistently high level of service. 2. **Team Dynamics:** - **Effective Communication:** EI competencies such as active listening and clear expression foster better collaboration among team members, leading to improved teamwork and problem-solving. - **Conflict Resolution:** Recognizing and addressing emotional undercurrents helps resolve disputes constructively, maintaining a harmonious work environment. 3. **Leadership:** - **Self-Awareness:** Leaders who understand their own emotional responses can make more balanced decisions and lead by example, motivating and inspiring their teams. - **Social Skills:** Building strong relationships with both staff and guests through effective interpersonal skills enhances leadership effectiveness and team cohesion. 4. **Adaptability:** - **Stress Management:** EI competencies help staff and leaders manage stress and adapt to rapid changes in guest expectations or operational demands, ensuring stability and resilience. - **Flexibility:** Being attuned to the emotions and needs of others facilitates quick adjustments to service delivery and guest interactions. 5. **Customer Service Excellence:** - **Understanding Customer Needs:** EI helps in interpreting and responding to guests’ emotional cues, providing tailored and empathetic service. - **Handling Complaints:** Effective emotional management aids in addressing and resolving guest complaints promptly and professionally, turning potential negative experiences into positive ones. By recognizing emotional intelligence as a set of critical competencies, rather than just soft skills, the hospitality industry acknowledges its significant impact on delivering exceptional service, fostering a positive work environment, and achieving overall success.

Cultivating Respectful Hospitality: A Lesson in Leadership 🌐 Upholding Values in Hospitality As an HR leader for a global organisation, I recently encountered a situation that reinforced the importance of fostering a workplace culture built on respect and inclusivity. While staying at a hotel during a weekly visit to our London hub, I observed team members being subjected to culturally inappropriate discussions by a long-time customer. Unwilling to tolerate such behaviour, I took proactive steps to address the issue and create a safer, more respectful environment for the hotel team (right or wrong, but my gut steered me to act). 🛑 Putting an End to Inappropriate Customer Behaviours Recognising the impact of culturally insensitive remarks on the well-being of the hotel team, I immediately sought to address the situation. Instead of staying silent, I approached the manager and expressed my concerns about a customer who seemed to have carte blanche to share offensive and alienating views with the team who were here to serve and do a great job. It was clear that this behaviour was not only unprofessional but also detrimental to the morale of the team. 🔄 Coaching for Change In my conversation with the manager, I emphasised the importance of not allowing any customer, regardless of their tenure, to engage in behaviour that goes against the Company values. I provided coaching on handling such situations assertively, making it clear that prioritising the well-being of the team is paramount. It's crucial for leaders to set the tone and demonstrate that no one should endure offensive conversations while just trying to do their job. When so many team members in our industry are competing for roles, there is no room for complacent management or leadership. It's 2023!!! 🌐 Promoting Inclusivity in Hospitality In a global organisation, promoting inclusivity is not just a policy—it's a commitment to creating environments where everyone feels valued and respected. This experience served as a reminder that as HR leaders, we have a responsibility to intervene when necessary and guide our teams and managers in upholding the organisation's values. Even when we are guests somewhere else, we have a role to play in speaking up for those that may not feel they can. 💡 Key Takeaway: Poor Role Model Behaviour has No Place It's essential for leaders to challenge and rectify poor role model behaviour, ensuring that every team member, regardless of their role, is treated with dignity and respect. By addressing such issues head-on, we contribute to a workplace culture that fosters growth, collaboration, and a sense of belonging. We all have a role to play to serve, whether we are servants or here to serve others. Let's continue to lead by example, creating environments where everyone can thrive and contribute their best work. #Leadership #Inclusivity #HR #HospitalityCulture #WorkplaceRespect

𝐃𝐄𝐈: 𝐓𝐡𝐞 𝐬𝐞𝐜𝐫𝐞𝐭 𝐬𝐚𝐮𝐜𝐞 𝐨𝐟 𝐨𝐫𝐠𝐚𝐧𝐢𝐬𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐮𝐥𝐭𝐮𝐫𝐞 𝐢𝐧 𝟐𝟎𝟐𝟒 Respected industry titans like Deloitte, McKinsey, Harvard Business Review, and others have solidified a resounding truth: Diversity, Equity, and Inclusion (DEI) stands as the pivotal ingredient for shaping a robust organisational culture. 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲: 𝐓𝐡𝐞 𝐌𝐌 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐂𝐨. 𝐒𝐚𝐠𝐚 (shout out to my friend Muhammad Mehmood) Meet MM Hospitality Co., a leading player in the hospitality industry known for creating unforgettable guest experiences. In 2023, they decided to join the DEI revolution and transform their organisational culture. 𝐇𝐞𝐫𝐞’𝐬 𝐡𝐨𝐰 𝐭𝐡𝐞𝐲 𝐝𝐢𝐝 𝐢𝐭: 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐃𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲 𝐀𝐦𝐩𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧: MM Hospitality Co. harnessed the potency of diverse teams, recognising this fusion as a dynamic catalyst for innovation. This strategic blend led to a remarkable 19% surge in revenue, marking a pivotal turning point in their journey with innovation and fresh ideas at the forefront. 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐯𝐞 𝐈𝐧𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐒𝐩𝐚𝐜𝐞𝐬: They meticulously designed an ‘Inclusion Oasis’—a purpose-built haven fostering camaraderie, relaxation, and the celebration of diverse culinary experiences. This nurturing environment served as a bonding ground. 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐃𝐄𝐈 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬: Recognising the necessity of embedding DEI principles into the fabric of daily interactions, MM Hospitality Co. initiated comprehensive efforts to empower their workforce. They championed DEI discussions in everyday dialogues, injecting humour and ease into these conversations—an initiative that swiftly led to an upskilling in comedic flair! 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐢𝐧 𝐃𝐄𝐈 𝐀𝐜𝐭𝐢𝐨𝐧: Understanding the pivotal role of leadership in driving DEI initiatives forward, MM Hospitality Co. orchestrated specialised DEI training sessions tailored specifically for their leadership cohort. This development became the cornerstone of their organisational transformation. The tangible results of their DEI odyssey were undeniable. Witnessing a remarkable 25% surge in collaborative teamwork and a significant 15% spike in customer satisfaction, MM Hospitality Co.’s success story perfectly echoed Gallup’s research, establishing the direct correlation between inclusive cultures and amplified satisfaction rates among both employees and customers. DEI isn’t just a moral obligation; it’s a strategic advantage that drives innovation, attracts talent, improves performance, and aligns companies with the values of today’s society. 𝐎𝐯𝐞𝐫 𝐭𝐨 𝐲𝐨𝐮: Why do you think DEI is not just a “perk” but a necessity for today’s organisations? For me, it’s a talent magnet, an ethical imperative, a well-being supercharger, and a strategic future-proofer. -- Did you like this post? REPOST it ♻♻♻ Follow me and ring the bell 🔔to get notified as soon as I post