The carrier has announced a new initiative allowing customers to tailor their reward earnings to their preferences.
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Unlike other credit card companies, where you can expect to be put on hold for 30 minutes or longer for a query, American Express differentiates itself by offering top-notch customer service that is always available whenever you need assistance. Besides great customer service, American Express cards offer an array of exclusive benefits that are not only highly sought after but also associated with prestige. One such benefit is the Membership Rewards® Program, which earns you Membership Rewards points that never expire and can be redeemed for vouchers, miles, and other deals. It is these unrivalled benefits, which few other credit cards can match, that attract many individuals to aspire to own an American Express Card. And these benefits don’t come any better than with The Platinum Card by American Express, also known by some as The Platinum Charge Card. Find out more about how to maximise the benefits on your American Express Platinum Card. https://lnkd.in/gQScJTUT #DollarsAndSense #Singapore #AmericanExpress #Membership #PlatinumCard #Money #RewardPoints #ExclusiveBenefits #Lifestyle #Savings
How To Maximise The Benefits On Your American Express Platinum Card
https://dollarsandsense.sg
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Today's Travel Rewards Optimizer post discusses four Delta credit cards offered by American Express. These cards have recently been "refreshed" meaning new benefits (and, of course, new annual fees). #budgettravel #creditcard #DeltaAirlines #AmericanExpress
Amex Delta Cards: A Range of Options for Very Different Flyers
travelrewardsoptimizer.com
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Intelligent solutions 🤝 Frictionless compensation processes 🤝 Happy passengers. Have a read of our feature in The Moodie Davitt Report where our CEO Richard Bye outlines why its so important to get your disruption management process right, for everyone 👇 https://lnkd.in/e2YZYZex
Guest column: How frictionless compensation for delayed passengers can boost airport retail : The Moodie Davitt Report
https://www.moodiedavittreport.com
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The ease of where and how your customers can find and purchase your products/services is arguably more important than ever before. In fact, 1 in 3 consumers will purchase their second choice brand just because it shows up when they are searching ( The Behavioural Architects ) The article states a key revenue metric falling 2x previously forecasted as a result in booking channel changes, which are now being revised. This story acts as a great reminder to know when and where your customers have intent to purchase your product, and ensure you’re always there and making it easy for them to do so. #customerexperience #salesstrategy #customerjourney American Airlines modifies revamp of booking strategy amid lower sales
American Airlines modifies revamp of booking strategy amid lower sales
ft.com
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UPDATED Today American Airlines debuted the first phase of its strategy to differentiate frequent flyer benefits for its website/app and "preferred #travelagencies." These changes will go into effect for tickets issued from May 1, 2024. What is the impact? First the details: * No changes are in effect yet; they take effect on May 1, 2024. * Travelers will no longer earn #loyalty program miles or status points for tickets purchased through "non-preferred" third party channels. * #corporatetravel accounts which are part of the AAdvantage Business program for small-to-mid-sized businesses or otherwise contracted with American are not affected by this change, even if they purchased via a "non-preferred" channel. (Note: some aspects of the AAdvantage Business program are already direct-channel-only, as first reported here: https://lnkd.in/gEU5cWYp) * The announcement does not specify which travel agencies will qualify as "preferred" or the standards which they must meet to do so, but the #airline promised to share a list of preferred agencies by late April. (UPDATE: The criteria have been published here: https://lnkd.in/g5UzEQu8. Agencies must be (a) of enough strategic importance to be on an incentive program, (b) at 30%+ #NDC adoption by April 21, and (c) meeting American’s display requirements by July 1.) Who are the winners and losers? The clear losers will be whichever agencies fall into the category of "non-preferred" and depend upon access to customers in American's strongest markets. Because American apparently no longer has #GDS content commitments, it can pick and choose its preferred agency partners using whichever performance standards they choose. For now, it sounds like business as usual for American's corporate accounts. Corporates without accounts may be faced with the choice of signing up for AAdvantage Business or shifting bookings to other carriers or channels. Among this subset, American’s competitive position could weaken but perhaps the total amount of incremental revenue at stake is minimal considering all the risks American has already taken. All of that said, we would caution corporate customers against declaring victory on gaining an exception from this new policy. We believe the wiser view is to see this move by American as another step along the same direction, with the walls gradually closing in on the corporate market. Full announcement here: https://lnkd.in/gGxtKB8d
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Qantas has slipped to 24th, I have slipped to silver - this is a lesson in customer care 😀 In my business, a loyal client who renews their business is more critical as it costs less to retain a client than winning a new one. Clients only leave if service drops, or, price becomes too material a gap even though your service is great. It’s just simple business. Qantas - poor service, high prices - any marketing guru will tell you that this is a problem in the making. And it’s not about the Gold membership the lounge or the free booze from noon - Virgin have one and do that - it’s about the impact on the convenience of my travel. It’s about the impact on the only finite commodity I trade in – my time! People like me, who chose one day not to fly Qantas due to the imbalance of price to service, elected to experience ‘the other supplier’ - well now it’s just too late! A bit of history. I’ve been a Gold frequent flyer with Qantas for well over 15 years, and two of those years as Platinum. My Gold membership just lapsed - just. I am 2/3 of the way to Lifetime Gold with Qantas…I became Lifetime Silver in 2019! So I’ve historically flown a lot with Qantas – they were my default carrier - but then, times they are a changing! Virgin said, “we’ll honour your Qantas Gold membership” and I am well on track to renew this about 6 months early! Qantas said – nothing - they just demoted me to Silver. No letter – no phone call – just demoted. I didn’t even get sent a new Silver physical card – my app just changed. Surely Qantas should ask “I wonder why Pete’s flying less” followed by “perhaps we should ask him” or at the very least, try to retain me after all it costs less to do that right? But here I am – flew Virgin to Melbourne and Qantas back (using my last points) today. Virgin upgraded me to Business Class - Qantas gave me (one) complimentary lounge access. One of these airlines wants my business and the business of everyone in my business – and everyone I share my experience with as I did over a round table with a dozen Melbourne clients today - more than the other me thinks. Qantas If you want to know why you’re slipping to 24th from the lofty heights of 5th this would be one of the reasons - you’re not caring about the customers who flew with you by default - you’re treating me as a statistic - not a customer. Virgin Australia You have won my loyalty! So, Qantas, I wonder how much you will spend to replace me, versus just renewing my Gold membership and giving me a phone call to ask what the issue is. Flying to Japan in October - the whole family - not on Qantas! Flying to the US - not on Qantas! Fly to NZ on a regular basis - not on Qantas! Qantas - you fly planes. The only differentiation you have is service. Resting on your historical laurels is not going to save you! Let us all learn this as a lesson in how we should be treating clients who have been committed to our business over time. Care - a lot!
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Continuing the Financial Services push into Travel, and experiences more broadly, Capital One, American Express & Chase increase focus on creating Lounge experiences for customers #financialservices #payments #fintech
Capital One Tries to Woo Travelers With Airport Lounges
pymnts.com
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Have you heard? Loyalty Points needed to reach AAdvantage status and Loyalty Point Reward levels will stay the same for the upcoming qualification year. The breakdown of status and reward levels are on aa.com.
The American Airlines AAdvantage program continues to lead the travel rewards industry in 2024
news.aa.com
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Have you heard? Loyalty Points needed to reach AAdvantage status and Loyalty Point Reward levels will stay the same for the upcoming qualification year. The breakdown of status and reward levels are on aa.com.
The American Airlines AAdvantage program continues to lead the travel rewards industry in 2024
news.aa.com
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Customer Success Manager | SaaS | Modern retailing | Customer Experience I NDC Adoption I Travel Industry
Distribution is a fast-evolving arena, with a positive impact. There have been numerous macro changes to the distribution landscape that are changing the industry’s commercial dynamic. Among these are the decline in the number of full content agreements being signed with the traditional GDS. Find out more about how distribution changes are accelerating the need for offer and order transformation here: https://ow.ly/R3Ne50Re57m #Distribution #OfferandOrder
How Distribution Changes are Accelerating the Need for Offer & Order Transformation
https://w3.accelya.com
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