Veho’s Post

In his recent article for CRM Magazine, Veho VP of Marketing Guy Ruck highlights how shipping, often simplified as an e-commerce cost center, should instead be considered a pivotal touchpoint for enhancing customer loyalty and lifetime value. Guy argues that from package design to optimizing in-store visibility, all the way through improving the unboxing experience, brand leaders have been investing in a set of “moments of truth” for decades. However, in today’s e-commerce environment, brands often overlook shipping as a "new moment of truth." By focusing on transparency, timely updates, and customer-centric delivery options, Guy says that brands can not only reduce operational friction but also drive higher conversion rates, average order values, and customer satisfaction. Check out the full article now → https://lnkd.in/gpcRikUq 

📦 At Veho, our vision is to power the future of commerce by making shopping, shipping, and returns work seamlessly for everybody. The core of this vision is to drive the best customer experience in delivery-- for both clients and their consumers. 🤝 That's why we're thrilled to announce a significant milestone in our journey: the launch of our Client Advisory Board. 💡 Last month, we gathered with esteemed logistics leaders to foster a community dedicated to excellence in parcel delivery. Together, we aim to shape the future of customer-centric logistics. 🎉 Here's to driving innovation across the delivery and returns experience with our Client Advisory Board! ↘ https://lnkd.in/gSnJHu2W

Customer acquisition is costly. Prioritizing engagement with your existing customers is more important than ever. - 📊 Customer satisfaction and repeat purchase impact the topline. - 📈 Salesforce predicts that repeat buyers will make 40% of all purchases across the 2024 holiday season. - 💡 Our latest report reveals that a better delivery experience, which 82% of shippers say improves repurchase rates, is key to a 51% increase in customer lifetime value. Uncover why leading brands focus on improving delivery experiences to drive the topline, repeat purchase, and brand loyalty. ⤵https://lnkd.in/gAZNjvXR

💡 Last mile delivery drives true cost savings. 📦 Shippers: If you’re ready to optimize your last mile operations for cost efficiency, then you need The Veho Growth Playbook. 📑 Designed for executives and supply chain leaders, this new report highlights key findings from >160 logistics leaders on how to reduce customer complaints, misdeliveries, and refund requests via excellent last-mile operations. ⤵ Download the report now: https://lnkd.in/gAZNjvXR

Why work with Veho?   ✅ Cost Reduction ✅ A Better Customer Delivery Experience ✅ High On-Time Delivery Rate But don't take our word for it. Hear it directly from our client Bill Seward, Director of Transportation at Saks. #ShippingIsTheNewShopping

AI Companies will win the delivery business. Veho CTO and Co-founder Fred Cook's presentation at Home Delivery World USA covered the following points: - A marketplace with dynamic supply creates an unprecedented opportunity to leverage AI to drive business results for shippers. - Cost and quality are two of the most significant aspects that are improved with AI. - Humans operators are here to stay and can become much more productive when augmented with AI-powered systems. At Veho, we enable our clients to leverage cutting edge AI technology to power the future of delivery. Learn about how Veho makes delivery and returns work better for everyone --> shipveho.com/brands

And... that's a wrap on Home Delivery World USA 2024! The Veho team had a great time meeting with transportation leaders looking for ways to enhance their delivery experience. Thank you to the crowd that stopped by our booth/ coffee bar to learn more about how Veho makes shipping, shopping, and returns work better for everyone! And a big thanks to the dream team for making this happen: Deborah Surrette Fred Cook Guy Ruck Nicole Cruse Erin Stewart Nick Bandiera Navid Kassam Alexia McLaughlin Greg Plumb Adam Silcox Garrick Pohl Robert (Robbie) Eckardt

It's no surprise: At Veho, we're obsessed with customer experience. We know that delivering a high quality shipping experience is key to retention and loyalty. And with more than 4,615,961 5-star reviews ⭐⭐⭐⭐⭐  for Veho since 2023, customers are obsessed with their Veho shipping experience, too. Check out our recap below to learn how our unrelenting focus on experience drives customer satisfaction!

🛍 Retailers: Home Delivery World USA is 2 days away! We are excited to share that Veho CTO and Co-founder Fred Cook will be leading a talk on how AI companies will win the delivery business. 🗓️ Wednesday, 6/5, 11:40AM - 12:00PM in the Digital Supply Chain Theater 7 Ready to learn more about how Veho is reinventing customer-centric delivery and returns? Let's connect in Philadelphia! 🤝 Book a meeting with the team--> https://lnkd.in/gWSbgjqJ