Shaun Collins’ Post

In 2019, Globe Group set out to scale meaningful touches to their large customer base. To do this, they had to accelerate their hyper-personalized CLM campaigns, address technology constraints, improve speed to market and optimize their cost to deliver. Fast forward to 2023, and the results speak for themselves. Globe has been engaging more customers every year, with more unique offers while finding ways to reduce cost. Results: ✴ Record highs in CLM Engagement in pursuit of personalization at scale ✴ Cycle time improved from months to days ✴ 100% increase in incremental revenues ✴ Cost to revenue ratio (CTR) is at par with other Telcos at our Volume Globe has achieved these wonderful results with its amazing people, culture and fit-for-purpose technology platforms like Aerospike. Next week, Jaime Noel Carpio, Senior Director at Globe Telecom Philippines, will be in Singapore to share his experience in creating a bigger circle of better customer and employee experience. Meet him on: ▶️ Wed, Oct.11 at the Aerospike & Globe Telecom Meetup https://lnkd.in/g6_ct_MG ▶️ Thurs, Oct.12 at Big Data & AI World Asia https://lnkd.in/gsydrAMj #Aerospike #BDWA #BDAWAsia #BDWA2023

In 2019, Globe Group set out to scale meaningful touches to their large customer base. To do this, they had to accelerate their hyper-personalized CLM campaigns, address technology constraints, improve speed to market and optimize their cost to deliver. Fast forward to 2023, and the results speak for themselves. Globe has been engaging more customers every year, with more unique offers while finding ways to reduce cost. Results: ✴ Record highs in CLM Engagement in pursuit of personalization at scale ✴ Cycle time improved from months to days ✴ 100% increase in incremental revenues ✴ Cost to revenue ratio (CTR) is at par with other Telcos at our Volume Globe has achieved these wonderful results with its amazing people, culture and fit-for-purpose technology platforms like Aerospike. Next week, Jaime Noel Carpio, Senior Director at Globe Telecom Philippines, will be in Singapore to share his experience in creating a bigger circle of better customer and employee experience. Meet him on: ▶️ Wed, Oct.11 at the Aerospike & Globe Telecom Meetup https://lnkd.in/eHKfZfCU ▶️ Thurs, Oct.12 at Big Data & AI World Asia https://lnkd.in/eMNVqCSt #Aerospike #BDWA #BDAWAsia #BDWA2023

The #mobile #telecommunication network forms the foundation and framework for different building blocks of #innovation. Hear from Wilson WY Chow, PwC Global TMT Industry Leader and PwC China AI Leader, who is currently joining the Mobile World Congress MWC Barcelona to share some key updates with us. Learn more about #PwC at #MWC24 and the strategies for success in today’s rapidly evolving market for the #telecommunications industry, as well as how #GenerativeAI will revolutionise industries and create new opportunities. https://lnkd.in/gesjnRTp #PwCChina #PwCHK

In 2019, Globe Group set out to scale meaningful touches to their large customer base. To do this, they had to accelerate their hyper-personalized CLM campaigns, address technology constraints, improve speed to market and optimize their cost to deliver. Fast forward to 2023, and the results speak for themselves. Globe has been engaging more customers every year, with more unique offers while finding ways to reduce cost. Results: ✴ Record highs in CLM Engagement in pursuit of personalization at scale ✴ Cycle time improved from months to days ✴ 100% increase in incremental revenues ✴ Cost to revenue ratio (CTR) is at par with other Telcos at our Volume Globe has achieved these wonderful results with its amazing people, culture and fit-for-purpose technology platforms like Aerospike. Next week, Jaime Noel Carpio, Senior Director at Globe Telecom Philippines, will be in Singapore to share his experience in creating a bigger circle of better customer and employee experience. Meet him on: ▶️ Wed, Oct.11 at the Aerospike & Globe Telecom Meetup https://lnkd.in/gapXSz7y ▶️ Thurs, Oct.12 at Big Data & AI World Asia https://lnkd.in/gCR4-Ksh #Aerospike #BDWA #BDAWAsia #BDWA2023

Huawei's declaration on AI&5.5G In his MWC Shanghai 2024 keynote, Huawei's Executive Director David Wang made a powerful statement of the new Mobile AI Era, driven by the deployment of 5.5G and AI integration into everyday devices. Mr.Wang outlined three seismic shifts: 1. Human-computer interaction: Moving beyond touchscreens to embrace natural language, gestures, and emotions. 2. Content generation: AI-powered, personalized content creation replacing traditional search engines. 3. Mobile devices: Evolving into intelligent AI assistants and embodied AI. Wang highlighted the exponential growth in mobile data traffic, fueled by graphical interaction in the past decade. He predicted that the Mobile AI Era will further accelerate this trend, with generative content increasing interaction efficiency by 100 times and content volume by 100 times. Moreover! The rise of AI assistants and AI workers will create 10 billion new connections, expanding the Internet of Everything (IoE). Mr.Wang also introduced new concepts: "Networks for AI" and "AI for Networks." David Wang concluded by calling for industry collaboration to seize the immense opportunities presented by the Mobile AI Era. Huawei's commitment to accelerating 5.5G development. Personally I have no doubt that despite challenges, giants like Huawei will execute the strategy, whatever the social consequences. Team of 200 000 employees, strong government ties, 23bln R&D budget, altogether is enormous resource which allows determining global technological trends in the mid-term https://lnkd.in/d2YiRzXz #IoE #InnovateForImpact #MWC24 #HuaweiNews #5GAdvanced #Huawei #5G MWC Shanghai 2024carrier.huawei.com

Our team of experts recently attended #MWCShanghai2024 and witnessed first-hand the scale and pace of China's remarkable technological transformation. We've prepared the key takeaways in our new blog post: 🌐 MWC Shanghai cemented its status as the premier platform for global tech leaders, attracting a record 40,000+ attendees from 124 countries. 🇨🇳 China's 5G connections are projected to hit 16 billion by 2030, as cities like Shanghai lead the charge towards 5G-powered smart infrastructure. 💡 The fusion of 5G, AI and smart manufacturing is reshaping industries. Learn how global players can capitalize on this convergence and discover the full insights and opportunities in China's booming tech landscape. Read now: https://lnkd.in/gxmfWBSx #MWCShanghai #5G #AI #SmartManufacturing #ChinaTech #B2BMarketing

Singtel is thrilled to be partnering SK Telecom, Deutsche Telekom and e& to form a Global Telco AI Alliance to build a Telco AI Platform, which will be the foundation for the development of new AI services. Through the Alliance, the partners will work to accelerate AI transformation of their existing telco businesses and create new business opportunities with AI services that will complement the lifestyles of consumers, including in the areas of travel and entertainment. Mr Kuan Moon Yuen, Group Chief Executive Officer, Singtel said, “This alliance will enable us and our ecosystem of partners to significantly expedite the development of new and innovative AI services that can bring tremendous benefits to both businesses and consumers. With our advanced 5G network, we are well-placed to leverage AI to ideate and co-create and are already using it to enhance our own customer service and employee experience, increase productivity and drive learning.”   Photo credit of MOU signing: SK Telecom Standing, from left: Jonathan Abrahamson, Chief Product & Digital Officer, Deutsche Telekom, Khalifa Al Shamsi, CEO of e&, Anna Yip, Deputy CEO, Singtel Singapore and CEO, Business Development and Young-sang Ryu, CEO of SK Telecom, in the presence of (on screen, clockwise, from top left) Kuan Moon Yuen, Group Chief Executive Officer, Singtel, Tae-won (Tony) Chey, Chairman of SK Group, Claudia Nemat, Board Member Technology and Innovation at Deutsche Telekom and Hatem Dowidar, Group CEO of e& who joined virtually. #Singtel #ArtificialIntelligence #AI #5G #Innovation #Transformation #Digital #Technology #Connectivity #Telecommunications #Telco

🔔 Want to boost network performance and operational processes sustainably? Emerging tech like AI and smart analytics make it simpler than you think. Learn from network architect Kwang Yong Lee, Singtel Singapore's VP of Enterprise Products. In the interview below, he reveals how tech like AI, network as a service, and SD-WAN can help enterprises optimise resources, tackle Scope 3 (indirect emissions), and transform your network. Discover how to shrink your carbon footprint, simplify workflows, and manage multiple vendors with ease, and how Singtel CUBΣ, a solution suite, offers these capabilities and more. Check out his expert insights here: https://lnkd.in/g8DWw9Ri #SingtelCUBE #UnifiedSolution #NetworkTransformation #DigitalInnovation #SingtelNetwork

Excited about the future of 5G? You should be! 🌐🚀 Just in from MWC Shanghai, Huawei is setting a new bar for 5G-A with their latest AI integration blueprint. It's a game-changer for network operations and customer experiences alike! First up, the RAN Intelligent Agent. Think of it as a digital copilot 🤖✈️, streamlining network O&M to new heights of efficiency. For instance, field maintenance just got a next-level boost with an AI assistant that's whipping up solution policies at warp speed. We're talking 10x faster fault resolution! But it's not just about the backend. Users are at the heart of this - with networks getting smarter at optimizing both performance and energy efficiency in real-time. Picture an area with 223 cells, humming along with maximized signal strength and minimal power usage. That's smart savings! 💡📶 And the knock-on effects? Well, this is where it gets exciting. Real-time assessments of network resources are paving the way for innovative, experience-driven services. Imagine a farmer live-streaming their orchard's harvest 🍎📲, assured of rock-solid upload speeds to engage customers. This is how Huawei's reshaping the service landscape with 5G-A. The cherry on top? Huawei's vision of AI+5G-A isn't a solo mission. It's about collaboration, co-building intelligent networks with a shared goal: ramping up network productivity and opening doors to unprecedented business opportunities. 🤝💼 Stay tuned for more insights and be sure to dive into the latest Mobile Magazine edition for all things tech. And why not join the buzz at Tech & AI LIVE 2024? Get set, the future of connectivity is here, and it's looking exceptionally bright! #Huawei #5GA #Telecomsinnovation