Shankar Arumugavelu’s Post

☁️🎙️This week on the #CloudRealities podcast, Dave and Rob talk to Angelo Coletta, CEO and Founder of Zakeke - The Visual Commerce Platform, a company focused on the visualization layer and the evolution of the digital shopping experience.   Tune in to the conversation to find out: ➡️ What's happening in Visual Customer Experience with 2D, 3D, AR, and Virtual? ➡️ What will be the next level of user customization? ➡️ How are digital products becoming more physical, and physical products becoming more digital? ➡️ How is the modern digital experience impacting our shopping habits?            Listen to the episode and subscribe here: https://bit.ly/3AEuek9.

The The Lead Innovation Summit hosted 2 days of forward thinking conversations. During the summit, I had the opportunity to sit with a few leaders moving retail forward both online and in-store, with a holistic lens on creating customer centric experiences. Hear Dan Cherian, VP of Transformation at VF Corporation- on what firms need to do in order to move successfully "Towards a ‘Digital-First’ Strategy" https://lnkd.in/emCCfQqa Purva Gupta, Co-Founder and CEO of Lily AI on how Lily's AI technology platform is "Bridging the Gap Between AI and Retailers" https://lnkd.in/eRxrXDye and Ricky Joshi, Co-Founder and Chief Strategy Officer of Saatva on "Prioritizing Customers Needs Enhances Every Shopper’s Buying Experience" https://lnkd.in/epDBQwvv #retailrefined, a MarketScale #podcast #leadsummit2023 #retaildesign #retailinnovation

Coming from one of the best XM Strategy Officers out there... here's how YOU can use AI to improve your customer interactions & drive efficiencies in your marketing with Qualtrics' Sid Banerjee | The CX & Culture Connection Podcast with Matthew Egol of JourneySpark Consulting Full Episode HERE: https://lnkd.in/gNREWGnn #cx #culture #marketing #business #trends #customer #strategy #journeyspark #qualtrics #xm

🎙️ New Podcast Alert! 🎙️ 🚀 Join our CEO, Jorge Penalva Peñalva, as he engages in a conversation with Doron Pryluk, SVP of Customer Experience at GlassesUSA.com, in the latest episode of our CX Operator Podcast. Doron possesses exceptional insights stemming from his remarkable journey as an early CX team member at Wix.com. Additionally, he played a pivotal role in elevating Guesty's customer experience (CX) function post their successful Series B funding round. His pioneering contributions to the realms of customer experiences and AI further accentuate his expertise in this field. In this episode, you'll discover: 🧑💻 How Doron built and scaled efficient CX teams by harnessing the right blend of talent, tech, and data 🤖 Doron's strategic use of AI to automate processes while preserving the crucial human touchpoint 📊 The transformation into a data-driven CX leader: insights into mapping customer journeys and making data-guided decisions  🚀 Doron's predictions about the future of CX, centered around hyper-personalization and proactive customer need anticipation  🎧 Listen now: https://lnkd.in/eEf4PcxH

🎙️ New Podcast Alert! 🎙️ 🚀 Join our CEO, Jorge Penalva Peñalva, as he engages in a conversation with Doron Pryluk, SVP of Customer Experience at GlassesUSA.com, in the latest episode of our CX Operator Podcast. Doron possesses exceptional insights stemming from his remarkable journey as an early CX team member at Wix.com. Additionally, he played a pivotal role in elevating Guesty's customer experience (CX) function post their successful Series B funding round. His pioneering contributions to the realms of customer experiences and AI further accentuate his expertise in this field. In this episode, you'll discover: 🧑💻 How Doron built and scaled efficient CX teams by harnessing the right blend of talent, tech, and data 🤖 Doron's strategic use of AI to automate processes while preserving the crucial human touchpoint 📊 The transformation into a data-driven CX leader: insights into mapping customer journeys and making data-guided decisions  🚀 Doron's predictions about the future of CX, centered around hyper-personalization and proactive customer need anticipation  🎧 Listen now: https://lnkd.in/eEf4PcxH

🎙️ New Podcast Alert! 🎙️ 🚀 Join our CEO, Jorge Penalva Peñalva, as he engages in a conversation with Doron Pryluk, SVP of Customer Experience at GlassesUSA.com, in the latest episode of our CX Operator Podcast. Doron possesses exceptional insights stemming from his remarkable journey as an early CX team member at Wix.com. Additionally, he played a pivotal role in elevating Guesty's customer experience (CX) function post their successful Series B funding round. His pioneering contributions to the realms of customer experiences and AI further accentuate his expertise in this field. In this episode, you'll discover: 🧑💻 How Doron built and scaled efficient CX teams by harnessing the right blend of talent, tech, and data 🤖 Doron's strategic use of AI to automate processes while preserving the crucial human touchpoint 📊 The transformation into a data-driven CX leader: insights into mapping customer journeys and making data-guided decisions  🚀 Doron's predictions about the future of CX, centered around hyper-personalization and proactive customer need anticipation  🎧 Listen now: https://lnkd.in/eEf4PcxH